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Grosvenor Pulford Hotel & Spa

4.0 star property

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2 restaurants, breakfast, lunch, dinner served; British cuisine
Superior Double Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Reception
2 restaurants, breakfast, lunch, dinner served; British cuisine
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
Wrexham Road, Pulford, Chester, England, CH4 9DG
  • Chester Racecourse
    ‪8 min drive‬
  • Chester Cathedral
    ‪9 min drive‬
  • Chester City Walls
    ‪10 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪35 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Classic Double Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Quadruple Room

  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Family Room

  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Superior Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double or Twin Room

  • Sleeps 2
  • 2 Single Beds and 1 Double Bed

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About this property

Grosvenor Pulford Hotel & Spa

Hotel in Chester with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Grosvenor Pulford Hotel & Spa offers 73 accommodations with coffee/tea makers and complimentary slippers. LCD televisions come with digital channels.

Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grosvenor Pulford Hotel & Spa. During your stay, you'll be close to Chester Racecourse. Features include free WiFi in public areas and free self-parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy British cuisine while dining at Palm Court Restaurant
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with aromatherapy, facials or manicures and pedicures at Spa By Kasia
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Chester Racecourse and 10 minutes from Chester City Walls
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grosvenor Pulford Hotel & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A fitness centre, a sauna, and spa services are also featured at the business-friendly Grosvenor Pulford Hotel & Spa. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.
Palm Court Restaurant – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Nelsons Bar – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, French, Italian, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 20 for adults and GBP 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nelsons Bar
  • Palm Court Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are available for GBP 10.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 20.00 for adults and from GBP 10.00 for children
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.00 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Grosvenor Pulford Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 39 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask the hotel
Ask the hotel
Stayed 1 night in Jan 2025

8/10 Good

N

Travelled with family
Liked: Staff & service, property conditions & facilities
Good hotel, some improvement required
Great hotel, great location. Breakfast was brilliant. Pool and spa facilities were great and staff were very attentive. Rooms were not clean enough, could do with a good dusting. The mattress was lumpy and uncomfortable, we could feel the springs. Linen was of poor quality and sheets did not fit the bed so constantly coming off.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
This is a beautiful Hotel with good staff who were so quick with everything they did. Room service came with 20 minutes and was piping hot which was great. Would stay here again in a heartbeat.
Stayed 1 night in Jan 2025

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From checking in to leaving,...can not fault our stay.fabulous room with all that you wanted in...quiet an peacfull...room.Choice of dinning options brilliant ...food was first class.palm court meal was one of the best we have had.All staff verry atentiv,most helpfull withh any quire .would not hesitae to go back to this hotel
Stayed 2 nights in Jan 2025

8/10 Good

Nicola

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Samina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
We recently had the pleasure of staying at the Grosvenor Pulford Hotel & Spa, and it was truly a wonderful experience. From the moment we arrived, the staff was incredibly welcoming and attentive, making us feel right at home. The hotel itself is beautifully decorated. The spa facilities were a highlight of our stay, providing a serene escape with a range of treatments that left us feeling rejuvenated. Our room was spacious, comfortable, and impeccably clean. Dining at the hotel was also exceptional, with a diverse menu that catered to all tastes. Overall, our stay was relaxing and enjoyable, and I would highly recommend Grosvenor Pulford to anyone looking for a luxurious getaway. We can't wait to return!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dean

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spa break, hotel was spotlessly clean. Sophie and Ella in the restaurant were attentive and went out their way to make our evening memorable. Could not fault our stay, will definately be back !
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Could not fault any area of the hotel. It was my husbands birthday and we recieved a free room upgrade, along with some welcome mini cakes and a Happy Birthday card. We enjoyed lunch in Nelsons bar and had an excellent dinner in the Palm Court restaurant. Staff were very helpful and polite. We definitely will be back
Stayed 1 night in Dec 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Darren Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tastefully decorated superior room )73) . Nice lobby and restaurant area with pub attached
Stayed 1 night in Dec 2024

10/10 Excellent

Hilary

Stayed 1 night in Dec 2024

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick early checkin. Spacious comfy room (superior) and great food at breakfast and dinner
Stayed 1 night in Dec 2024

10/10 Excellent

Mikaela

Travelled with family and small children
Liked: Property conditions & facilities
Lovely stay but carpet was wet in our room and hairs which don’t belong to us.
Stayed 1 night in Dec 2024

2/10 Terrible

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Food Poisoning!
Room was cold despite adjusting the temperature also we had our evening meal at the Gastro Pub and later that night my wife was extremely ill with sickness and diarrhoea and has now got food poisoning.
Stayed 1 night in Dec 2024

8/10 Good

Peter

Liked: Cleanliness
No
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Stayed 1 night in Dec 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grosvenor Pulford Hotel
Beautiful hotel, great food, fantastic staff
Stayed 1 night in Dec 2024

6/10 Okay

Anest

Stayed 2 nights in Nov 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was perfect, beautiful decor, spotlessly clean, beautiful surroundings, nothing to find fault at at all apart from on the night we stayed the heating in our room was not working, the room was cold. We notified reception and a member of staff came up to our room, she looked at the temperature gauge and agreed it wasnt working We where told the maintenance team finished at 7 p.m. so there was nothing that could be done aoart from offering us blankets and a heater. We where unable to use the heater as i have asthma and heaters,make me cough. We where just surprised that an alternative room wasnt offered or a part refund wasnt taken off our bill at check out.
Stayed 1 night in Nov 2024

10/10 Excellent

Adam

Stayed 2 nights in Nov 2024

8/10 Good

Marie

Stayed 1 night in Nov 2024