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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property

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3 outdoor pools, pool loungers
Lobby sitting area
Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated
Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Paradise Beach
    ‪5 min walk‬
  • Mr. Sancho's Beach Club
    ‪13 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪24 min drive‬

Room options

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | Free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

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About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Secrets Aura Cozumel - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and free minibar items. This individually decorated and furnished accommodation has separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Secrets Aura Cozumel - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free valet parking and 3 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at Windows, one of the property's 5 restaurants
  • Take a swim in the 3 outdoor pools
  • Indulge with massages, body wraps or facials at Secrets Spa by Pevonia
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and complimentary bicycles
  • Guests have great things to say about the pool and the location
  • Just a 5-minute walk from Paradise Beach and 13 minutes on foot from Mr. Sancho's Beach Club
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. Spa services, barbecue grills, and an arcade/games room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

Windows – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill – This beachfront restaurant only serves lunch.
Oceana – This beach seafood restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar.
Bordeaux – Overlooking the pool, this fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Gohan – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
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Aura Cozumel Grand Hotel Cozumel
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Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 311 out of 1171 reviews
Rating 8 - Good. 258 out of 1171 reviews
Rating 6 - Okay. 273 out of 1171 reviews
Rating 4 - Poor. 177 out of 1171 reviews
Rating 2 - Terrible. 152 out of 1171 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

James Phildrick

Liked: Cleanliness, staff & service
The distinction between guest and preferred guest limited places to eat for breakfast and lunch. Which led to lines at dining areas and long walks to where you could eat. The staff was outstanding being helpful and responsive to needs and any issues. Plus they were friendly!
Stayed 6 nights in Jan 2025

4/10 Poor

Michele

Travelled with partner
Disliked: Staff & service, amenities
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
Stayed 5 nights in Jan 2025

2/10 Terrible

Dylan

Stayed 5 nights in Dec 2024

10/10 Excellent

Nishieka Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Vau

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older resort but very clean and rooms have been remodeled. Great accommodations for the cost. We have stayed many times.
Stayed 4 nights in Jan 2025

2/10 Terrible

LeeAnn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start… the safe was broken, the sliding door to patio lock was broken, no lighting by desk, should have lounge chairs on balcony (swim up), pools should be heated, no hot tubs? Smoking area was disgusting- obviously neglected- ashtrays never cleaned, garbage everywhere- I felt like a 3rd class citizen!! I asked for white wine instead of the red that was in our room - never got it. More blankets and pillows , face cloths and towels would be nice. Need more than one trash can in the room. Need bigger counter space in bathroom- hardly anywhere to put toiletries. No dresser- for draws. The fact that we never received a proper check in because all you’re interested in is “selling timeshares “. We were bombarded by Claudia immediately “selling” us spa treatments instead of just giving us our key so we could get to our room after 18 hours of traveling to get there!! We came to a Hyatt to vacation and not do business!! Very disingenuous greeting! Bad first impression to say the least. Service at restaurant (Windows) first night was S L O W!! Portions were null. So much divisiveness between those paying more to be “preferred” this is pathetic. I’m paying to stay at an all inclusive 5 star resort for a reason and yet felt banned from everything nearby. Restaurants, pools, lounge chairs etc. Pool music was terrible- felt like I was listening to porn music all day!!! Play something lively and classy!! How about being able to slide down the slides by your swim up balcony?
Stayed 4 nights in Jan 2025

2/10 Terrible

liliana

The worsts
Stayed 3 nights in Jan 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
There was some good food options not much to do besides the pools or ocean but the staff was amazing!
Stayed 7 nights in Jan 2025

10/10 Excellent

Stefan, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ancdefgj
Stayed 5 nights in Jan 2025

6/10 Okay

Tyler, St Paul

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Robert Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Robert

Travelled with partner
Property could use an update.
Stayed 2 nights in Jan 2025

6/10 Okay

Yvette

Travelled with partner
Liked: Staff & service
It was a bit quiet for a young couple like us. It’s more for older people I would say, there wasn’t a lot of entertainment which I would’ve liked. But nice staff and great hospitality
Stayed 5 nights in Dec 2024

4/10 Poor

Randall, Brookings

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities
The preferred section is very dated and needs to be renovated. The food was very average. The location is great! Beach was very nice. Staff was attentive and friendly.
Stayed 5 nights in Dec 2024

10/10 Excellent

Emily

Stayed 4 nights in Dec 2024

6/10 Okay

Heather

Stayed 6 nights in Dec 2024

4/10 Poor

Stephen Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
Most of the staff was nice, a few were not, room service was subpar and a very limited menu, we most like won’t stay at that resort ever again
Stayed 4 nights in Dec 2024

8/10 Good

Leah Elaine

Travelled with partner
Liked: Staff & service, amenities
We really enjoyed our stay here. I was a little nervous from some of the reviews, but our room was amazing. We did the junior suite ocean view. Our room ended up having a leak and they switched our rooms and both rooms were great. The food was pretty good. We loved our excursions and especially our one with Tiger in Cozumel. Definitely ask about it, if you go. This resort is a little outdated in some places, but it was relaxing and overall a great time.
Stayed 6 nights in Dec 2024

2/10 Terrible

Dustin, Oklahoma City

Stayed 7 nights in Dec 2024

2/10 Terrible

Dustin, Oklahoma City

Stayed 7 nights in Dec 2024

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is quite and I love that it is right on the beach. The food and activities are very disappointing at this resort. Some of the restaurants are great, but each buffet was terrible.
Stayed 5 nights in Dec 2024

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was beautiful and in the process of being updated. Unfortunately we had an older room and the musty smell was horrible. The staff were amazing every single day! They need more options for grab and go food around the pools.
Stayed 7 nights in Dec 2024

8/10 Good

Bobb

Stayed 8 nights in Dec 2024

6/10 Okay

jarrod

Stayed 6 nights in Dec 2024