8/10 Hyvä
Shantrell, NEW ORLEANS
Matkusti kumppanin kanssa
21.9.2024
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Overall my stay was ok. The property was well-kept, however, the rooms smelled very moldy and closed in. For the most part, my room was ok as far as cleaning, there was hair in the shower from a previous guest. The housekeeper came and cleaned my room and put dirty sheets on my bed, there was light brown curly hair all over the sheets and a dirt stain. (I have braids) I removed the sheets and slept on the blanket after. I reported to the night agent who was from New Orleans, he was amazing. But, he didn't offer new sheets after i showed him the video. He agreed that 1, the hair didn't belong to me, 2, it was nasty. But he told me to speak to the manager who was coming in after him, now remember i was checking out at 3 am, and i returned back to the room at 12 am. So we didn't have long before we left to get to the airport. I returned back to the desk to check out and the night auditor just looked at me with a blank stare and stated oh, you have to speak to a manager in the morning its nothing i can do about that. Now i work in the hospitality industry and my expectations were for someone to take ownership of the situation, and offered new sheets since it was so late and no one was there to clean the room. but no one took the opportunity to make the situation better. I didn't bother calling the manager because the employees are a reflection of their manager.
Shantrell
Yöpyi 3 yötä syyskuussa 2024