2/10 Terrible
Esther
11 Nov 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
SCARY
I arrived and was giving a room under construction and the clerk wasn't aware of it. Went back and was giving a different room with a broken door lock. Went back to the clerk and was giving another room with broken heater. I called for service and never showed up. The next morning the manager gave us a king size bed room. Very grateful, but I didn't ask for room service when I came back from running errands someone came into my room and fixed up my room. I was VERY disappointed. I felt like my privacy was invaded without permission and I did not give permission I did report it to the clerk in the morning and I let him know that it was very uncomfortable for them to come into my room without me notifying for room service or anything else. The doors kept locking up and we had to go back into the office and get our key reactivated again and again and again very uncomfortable very unprofessional. It was VERY dirty and unhealthy and unsafe. I have pictures but it won't let me download them
Esther
Stayed 4 nights in Nov 2024