6/10 Okay
Jose
Travelled with partner
9 Jan 2025
Liked: Cleanliness
Disliked: Staff & service
Front office staff is terrible I understand is a busy time during the holidays but for a hotel costumer services is required and the need either to care more or at least to get trained.
There was a couple who checked in before us and returned complaining their room was not ready (it was about 5:15ish already) it was dirty and the answer of the gentleman was you either leave it or take it but there’s no refund. Basically the guy had no option and it was treated very rude.
We were there for 6 night we got 1 toilet paper roll and when we ask for more they wanted to charge us $5 per roll. Excuse me?!?!
The signs said they speak French and Spanish when a customer asked the lady at the front desk she said I don’t so use your translator you are in America.
Jose
Stayed 6 nights in Dec 2024