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Hanoi Panda Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hanoi Panda Hotel

Minibar, in-room safe, desk, soundproofing
Family Room (1 double bed + 2 single beds) | Minibar, in-room safe, desk, soundproofing
Porch
Food court
Food court

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
  • Breakfast included
  • Room service
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
9A Hang Mam Street, Hoan Kiem District, Hanoi, 10000
  • Ta Hien Street
    4 min walk
  • Thang Long Water Puppet Theatre
    5 min walk
  • Hanoi Old Town Night Market
    6 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    38 min drive

Room options

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room (1 double bed + 1 single bed)

Triple Room (1 double bed + 1 single bed) | Minibar, in-room safe, desk, soundproofing

Triple Room (1 double bed + 1 single bed)

  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room (1 double bed + 2 single beds)

Family Room (1 double bed + 2 single beds) | Minibar, in-room safe, desk, soundproofing

Family Room (1 double bed + 2 single beds)

  • 24 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, soundproofing

Superior Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hanoi Panda Hotel

Hotel with free breakfast, a short walk to Hoan Kiem Lake
A restaurant, a snack bar/deli and a coffee shop/cafe are available at this smoke-free hotel. Free self-service breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area and concierge services.
Hanoi Panda Hotel offers 16 air-conditioned accommodations with minibars and a safe. Satellite televisions are provided.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hanoi Panda Hotel, you're just a quick walk from Hoan Kiem Lake. Free breakfast, free WiFi in public areas and a restaurant are available.
  • Free self-service breakfast served daily
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hanoi Panda Hotel. The hotel can provide concierge services and limo/town car service. For a fee, parking is available.

This 3.5-star Hanoi hotel is smoke free.

Guests are served a free self-service breakfast daily from 7:30 AM to 10:00 AM.
Hanoi Panda Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 2 per night)

Food and drink

  • Free self-serve breakfast available daily 7:30 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • Built in 2012
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 17 per vehicle (one way)
  • Self-parking fee: USD 2 per night
  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Hanoi Panda Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Silverland Hotel Travel
Hanoi Silverland Travel
Silverland Travel
Hanoi Panda Hotel Hotel
Hanoi Panda Hotel Hanoi
Hanoi Panda Hotel Hotel Hanoi

Hanoi Panda Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 784 reviews" "
Rating 8 - Good. 122 out of 784 reviews" "
Rating 6 - Okay. 73 out of 784 reviews" "
Rating 4 - Poor. 40 out of 784 reviews" "
Rating 2 - Terrible. 46 out of 784 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cindy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Avoid this hotel. The pictures on the website DO NOT represent what the condition of the hotel is currently. It is very run down and the only reason we stayed a second night was because I was sick all day the 1st day. The bathroom water pressure is none existent, we weren’t given a wifi password, no toilet paper, you need to turn on a switch for hot water which we also weren’t told about. This is a terrible rundown place and not worth the price they charge. We went to a different hotel in Hanoi for the same price -don’t settle for this. There are many nicer places to stay in Hanoi for the same price. Don’t go here. Seriously . The fellow at the desk is very pleasant. The hotel is difficult to find and the Grab drivers search for it because the hotel is really a travel agency with a set of back stairs (no elevator to go up 3 or more flights of very narrow stairs) to some very dumpy rooms. Marks on the walls. The ceiling light had been removed and wires Left dangling as well as the light on the wall removed with wires dangling. Worst place we stayed in our 5 week Southeast Asia trip.
Stayed 2 nights in Dec 2023

2/10 Terrible

NK

Stayed 5 nights in Dec 2023

2/10 Terrible

Kris

Stayed 1 night in Dec 2023

2/10 Terrible

bernard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sent us to the top floor. Hard to climb the stairs but changed to 2nd floor after my complaint Towels were rags Bathroom faucet not working due to calcium buildup No shower curtain or such to keep water contained No breakfast as promised Noisy construction next door at 645 am Bed was already exhausted no foam just wire spring feeling Ratings said very good but this was completely wrong Rating should be poor Seems they might have had better rooms there but maybe only for the locals ! 😡 Was cheap but considering where it is ( Vietnam) I’ve seen much better for less !
Stayed 3 nights in Dec 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Very affordable hotel with a great location. The staff were awesome and even allowed us some flexibility with our booking. They also gave us a great deal on a Halong Bay cruise.
Stayed 7 nights in Nov 2023

6/10 Okay

Rebecca

Travelled with family
Basic accommodation. Room type we had booked not available when we arrived, but after a bit of time, managed to swap around to provide it
Stayed 1 night in Nov 2023

4/10 Poor

Tiana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very noisy building and surroundings. Construction noise was very loud during the day, and the door did not stop sound from inside the building as it did not cover the frame. Staff were friendly. Works for a place to (sort of) sleep but that's it. Couldn't stay in the room during the day due to the noise. Could feel the springs in the bed, uncomfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 3 nights in Aug 2023

10/10 Excellent

Ben

Stayed 1 night in Jun 2023

4/10 Poor

Vileth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs to fix and upgrade many things No water moor light looks scary smell I have to stay in another hotel
Stayed 1 night in May 2023

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really lovely here. Although the hotel is a little far away from shopping there are loads of cafes and yummy restaurants around. We only stayed for one night but I would really recommend this place as it is clean, tidy and super affordable. They were also generous with water which is a plus!
Stayed 1 night in May 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great value accommodation for the old quarter - close to all the attractions. The owner is really friendly and we had the best breakfasts in Vietnam while we were there. Lots of tasty fresh fruits and delicious baguette with tea/coffee. Very filling! If you’re vegetarian make sure you tell him in advance. He is happy to arrange this and tries hard to keep his guests happy.
Stayed 2 nights in Apr 2023

10/10 Excellent

Marilyn

Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Room comfort
Location!
The location was great! I stayed another hotel first 2 nights. Panda Hotel is lots better. Only problem is no lift. I stayed at 6th floor. There were free fruit on the reception desk. That was very nice.
Stayed 1 night in Apr 2023

8/10 Good

CJ

Travelled with group
Liked: Staff & service
Budget hotel. Very welcoming, bit too dated.
It’s a budget hotel. The location is excellent, the guy Ming who runs the hotel is so helpful and friendly. He gave us bottled water and free fruit each day. The rooms are run down, basic and the bathroom was not the cleanest however it worked for us. I was in the 6th floor with no elevator so not suitable for everyone but i saw it as a daily challenge.
Stayed 5 nights in Mar 2023

6/10 Okay

Tam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At a prime location in the old quarters area of Hanoi! On the weekends, the area is blocked to cars (lake Hoan Kiem Beer St are w/in walking distance). It’s difficult for taxis to pick up at the hotel entrance (ask the employee at the front to call a taxi if you don’t have a VN #/sim). Taxis often pick up at the corner on the left when you exit. A lot of great restaurants/cafes nearby, I didn’t get a chance to visit many, but they seem to be open during normal business hours unlike Saigon. Facilities of the hotel itself disappointing. This hotel is perfect if you only need a place to rest. It’s an old building so no elevator staircase is narrow/steep. The doors are opened w/ keys, and so AC/laptops being charged can technically be left on. Though clean, towels/bedding need updating as there are stains and holes. Electric kettle, toothbrushes, a bureau/closet and an old mini fridge available. AC works well, Hanoi is still humid though the weather is nice/cool. No windows in small rooms. Mixed feelings on customer service. The driver that picked us up from the airport was very patient, my international flight had been delayed but I think the hotel only told him about the people in my group that were arriving domestic. They messaged me on the expedia app and responded fast. When we arrived late at night, our room for 3 was booked so I slept on the floor of a room for 2, not sure if it was Expedia’s fault or the hotel’s. We didn’t end up booking any tours with them.
Stayed 6 nights in Feb 2023

2/10 Terrible

Mohammad

Travelled with family
It was a terrible and unfortunate experience. We couldn't enter Vietnam due to some issue in visa. But the hotel did not refund us, rather took all 3 nights payments. It was simply unfair. We communicated with Expedia team and they said they're working on the matter with the hotel. Let's see what comes up. What the hotel did was so unprofessional and unfair. Hopefully they'll understand this. Hopefully Expedia will also be able to help us get the refund. We may post update again here. For now, our experience is terrible with this hotel.
Stayed 3 nights in Feb 2023

2/10 Terrible

Binh

Disliked: Cleanliness, amenities, property conditions & facilities
This is a guesthouse, not a hotel as indicated on the name. It is old and quite dirty with a lot of mosquitoes.
Stayed 4 nights in Feb 2023

10/10 Excellent

Ellee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Based on the (very cheap) price, I knew this was not going to be a 5 star hotel but the facilities were good enough for the super cheap price. But most of all the owner (?) was sooooo helpful and so friendly. I had booked several trips online but he ended up helping me rebook for WAY cheaper. I really appreciated him :) If you want a super boojie stay, this isn’t your place. But if you’re looking for a budget place with kind and super helpful worker - then this place is for you :)
Stayed 2 nights in Jul 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was friendly and helpful
Stayed 1 night in Jul 2022

8/10 Good

Gurdeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read all the other 1 stat reviews there spot on.
Stayed 1 night in Jan 2020

2/10 Terrible

Jayanta Kumar

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
First off:. The owners are very kind and helpful. The location is great. The challenge comes with the facility. I was there two different days and had different rooms. The first room was covered in dust and had no toilet paper. The second room wasn't as dusty. The rooms are in serious need of some updating. Walls, bathroom fixture The place can be very loud. Not from the traffic outside but from people talking. The place is an echo chamber. Both beds were very comfortable.
Stayed 1 night in Dec 2019