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Merci Hotel

3.0 star property

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Photo gallery for Merci Hotel

Reception
Terrace/patio
Superior Room | Living area | 32-inch flat-screen TV with satellite channels, TV
Restaurant
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
32 Ly Thai To Street, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Hanoi Opera House
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Family Room

Free toiletries, hair dryer, slippers, towels

Family Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for City View Room

Minibar, in-room safe, blackout curtains, soundproofing

City View Room

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, blackout curtains, soundproofing

Superior Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Reception

Hanoi Harmonia Hotel & Spa

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (72)
The price is €30
for 1 room
includes taxes & fees
7 May - 8 May
Hanoi Harmonia Hotel & Spa

About this property

Merci Hotel

Hotel with a 24-hour front desk, a quick walk to Hoan Kiem Lake
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning.
Merci Hotel offers 18 air-conditioned accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with satellite channels. Housekeeping is provided on a daily basis.

During your stay at Merci Hotel, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Hoan Kiem Lake and 5 minutes on foot from Thang Long Water Puppet Theatre
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at Merci Hotel. The hotel can provide concierge services and limo/town car service.

This 3-star Hanoi hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 9:30 AM.
Merci Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 40
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Airport shuttle fee per child: USD 35 (return)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Merci Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hanoi Ideal
Hanoi Ideal Hotel
Hanoi Merci Hotel
Merci Hotel
Hanoi Merci
Merci Hotel Hotel
Merci Hotel Hanoi
7S Hotel Merci Hanoi
Merci Hotel Hotel Hanoi

Merci Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 64 reviews
Rating 8 - Good. 32 out of 64 reviews
Rating 6 - Okay. 14 out of 64 reviews
Rating 4 - Poor. 5 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Trung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very lovely and welcoming and the hotel is in a very good location, near to Hoan Kiem Lake. However, the room was advertised as soundproof, yet we could hear everything from the room next door and the corridor. There is an elevator but you have to climb a flight on stairs to get to it (so not really step free access). The AC didn’t work, which wasn’t a huge issue as it wasn’t too hot but was annoying. You’re not allowed to put any toilet roll down the toilet and they provide a little bin next to it to put any tissue in, however even though the room got cleaned every day this bin wasn’t emptied in our 4 night stay. The bathroom was also very mouldy and we were sure we heard rats crawling around in the vents.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Mouldy, damp and horrible.

These rooms were not up to standard at all, the room smelt like wet mould, everything felt damp. There was mould behind the bed and absolutely no windows or fresh air. The door hardly locked either. We ended up booking a hotel down the road it was that bad and unhygienic.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
I liked the location as it is near old quarter yet not in the middle of it. Room was comfortable, except that I dislike having to take a shower at the tub. Good price to quality ratio.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Great staff, old property, tiny bathroom

Strong smell of ant killing powder as soon as we entered the room and every time we entered the room thereafter. Noticed a cockroach on the floor next day when we entered the room. Really small, tiny bathroom with foul smell of plumbing. The hotel staff is great, friendly and helpful. Everyone greets you with a smile. Cleaning staff is very nice and do a thorough job, but it’s just really old property that can’t get makeover with a decent looking bed and wallpaper. Would NOT stay here again
Stayed 1 night in Dec 2018

8/10 Good

Chean Khai

Liked: Cleanliness, property conditions & facilities, room comfort

Clean but thin walls

Air con was not working during check in. Had to wait an hour or so for them to get a technician over. Walls were thin so could hear chatter and footsteps whilst in the room Room was clean and comfy
Stayed 1 night in Oct 2018

8/10 Good

Tye, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel near to Hoan Kiem Lake

Recently refurbished hotel manned by friendly, English-speaking staff who are knowledgeable of the attractions in Hanoi. Included breakfast was also excellent ... certainly good value for money.
Stayed 2 nights in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money in good location

We were staying there for few days during your vacation in Vietnam. Family with 2 young kids. The place provides an excellent return on the price. Location was 5~10 minutes from the old quarter but with much better accessibility. It is only 3 minutes walk from sapa express bus station. Many eateries and small shops around it. The breakfast was good and clean. Highly reccomanded.
Stayed 1 night in Dec 2017

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

מלון נחמד במקום מעולה קרוב לאוטובוס היוצא לספא.בע.

מלון נחמד בעיר בעתיקה קרוב לאוטובוס היוצא לספא.לא מהודר אבל נוח נקי. צוות מוכן לעזור.ארוחת בוקר טובה
Stayed 1 night in Oct 2017

6/10 Okay

Zachary

Liked: Cleanliness, property conditions & facilities, room comfort
The Merci Hotel transferred me to their sister hotel upon arrival, but then did not tell their sister hotel that I had already paid online, making check-out take about 20 minutes and making me very close to late for a meeting. The hotel they transferred me to was nice enough, but I wish they wouldn't overbook online.
Stayed 1 night in Oct 2017

6/10 Okay

Dr Ho

Liked: Cleanliness, staff & service, room comfort

Hotel in good location.

Merci Hotel has a wonderful staff who go out of their way to make your stay as pleasant as possible. We recommend booking a room with a window it's worth paying a little extra. Double glazing reduces significantly the noise from a busy street.Only downside was lift which finishes at 1st Floor and you have to walk down to ground level.Overall a good experience.
Stayed 3 nights in Jul 2017

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super helpful front desk

The front desk was very helpful and pleasant to work with.

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant surprise

Booked here for it's proximity to the Sapa Express bus(100 metres) It was a great location for the lake and old quarter. Staff were lovely. Breakfast was better than expected, in fact they prepared a pack up for our early journey to Sapa. Still struggle with the shower, toilet and sink in one room, I suppose I must try harder.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with friendly staff

Good location in close walking distance to the Old Quarter. The rooms and bathrooms were clean and spacious, however, the showers didn't have screens so the entire bathroom would get wet when we had showers. Staff were very helpful. Would recommend this hotel to anyone looking for an affordable hotel room.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Perfect - would recommend to everyone. Great service! Great location!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr. David really rocks

David was the most helpful young man we've ever had the pleasure of dealing with. Have traveled all over Asia for the last six March's and it makes all the difference if you have someone like this guy helping you out. Can't say thanks enough.

4/10 Poor

Choo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice location and welcome

enjoyed, had a good time in Hanoi. A great base for exploring Hanoi

8/10 Good

Victoria

Liked: Cleanliness, staff & service

Lovely place

Hotel staff were extremely accommodating and friendly. The room itself was lovely, the bathroom was a little outdated. Our room was on quite a noisy street but I think that's Hanoi in general!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's close to the Old Quarter area, Hoan Kiem lake

It was a very nice and comfortable experience staying at Merci Hotel. The rooms were clean and spacious. The hotel is near the old quarter area . It's close to local market from where you can do shopping .The hotel staff is polite and very good and they understand English pretty well. The hotel staff Ms Lily ,she helped us a lot during our stay there. I would definitely recommend this hotel to everyone.

8/10 Good

Ralex, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and friendly staff

This hotel was in the old quarter and within walking distance of a few local sights and the lake. The staff were very welcoming and friendly. The hotel was comfortable and our room spacious, however being on the Main Street there was a bit of noise from the traffic. Other than that a comfortable hotel to stay at for a few nights in Hanoi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Hanoi Joy

Having been on the move for 9 days the Hanoi Merci Hotel was a breath of fresh air. They welcomed me with a drink while the manager sat down with me and gave me gave me a map of the city with a contact number in case I ever got lost. As a solo traveller I felt very looked after by her. The bed was lovely. The hotel is on a main road so easy find.

6/10 Okay

ben, N

Liked: Staff & service
Disliked: Cleanliness

Great staff, room uncared for

Staff we're lovely and helpful, breakfast was great. Bathroom in room had heavy smell of mould , minibar was stale

8/10 Good

Kevin, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Merci gets two thumbs up

Lai and Lilly and Peter and the rest of the staff were very helpful and a pleasure to deal with. They speak excellent English and will help with any questions you may have if they can. A great place for the location and price especially