2/10 Hirveä
Stephen
Matkusti pienten lasten kanssa
17.9.2024
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
the woman working at the desk was incredibly rude to my wife as she was trying to check in with our 10 month old baby at 830pm. I'm not sure of your policy exactly, but it needs to be looked into.
the reservation was in my name, but i was held up at work so i sent my wife to take our baby to sleep. My wife has the same last name as me, and she also had my credit card for the payment. The lady at the desk decided she could be "a crazy ex" or someone "trying to steal my room." My baby was crying in my wife's arms as she called me and I had to "confirm" my address (which I didn't even give when I reserved the room so she didnt even have our address on file).
It was extremely unprofessional and rude for an employee to treat my wife the way she did, when all she was trying to do was check into the room so she could put our baby to sleep.
Stephen
Yöpyi 3 yötä syyskuussa 2024