4/10 Huono
Lam
Matkusti pienten lasten kanssa
24.8.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
We checked in Thursday night checked out Monday. Our family of 5 stayed in the Double Queen Suite with the sofa bed. Per their website they have cleaning service daily. Friday morning no one came by so as I was leaving the hotel roughly 10:30, I asked the front desk if they can please have someone come to the room to tidy up the place and give us some towels. All we came back to was towels in the kitchenette sink.
Saturday morning, again no one came by, so as we left the hotel same time 10:30sh came by front desk, the SAME person was working the front desk, asked her the same thing, this time no new towels, are dirty wet towels on the bathroom floor to please get someone in there to pick them up.
Mind you we have 5 people staying so that’s already 10 wet towels for 2 days. When we returned that evening, the room smelled like moldy wet carpet!
Sunday morning which was our LAST DAY/NIGHT at this place, I stayed in the room until 11AM, not one person came to the room. I saw the cleaning lady right outside of our room so I asked her if she’s coming to room 210 and she checked her list of rooms and respond no 210 not in the list! I was furious, went to front desk and of course after me telling the front desk I WILL TAKE IT TO CORPORATE IF NEED! Someone FINALLY CAME TO THE ROOM! 😡 This kind of service should not be that kind of price! NEVER AGAIN WILL WE BE BACK TO THIS HOME2 SUITES LOCATION!!
Lam
Yöpyi 4 yötä elokuussa 2024