8/10 Hyvä
Michael
Matkusti kumppanin kanssa
23.10.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All of the staff was amazing... kind, helpful, professional, and always going the extra mile. The property in all areas was extremely clean and the food and drinks were amazing. Well above par with other resorts.
I would have given it 5 stars if it weren't for:
There was a "Takeover" event by, I believe, a swinger group and they were cliquee and not really the including kind. They left halfway through our stay and glad they did. Real naturalist came and it was a great time after that. Find out when the castaways will be there and don't go!
*Property maintenance:
-The toilets had a lot of problems flushing and with water pressure.
-The smaller windows in the room were almost falling out of the walls when opened.
-It rained extremely hard one night and water was pouring in through the large windows. It took 7 very large beach towels to clean it up and they were saturated. Maintenance guy came and basically said "nothing to do about it, sorry" and left.
-While I walking through the property by the pool that was over it's edge from the rain, I got a jolt of electricity from a nearby light pole.
*Communication:
Events and activity communication was very lacking. The app was not updated to reflect the correct events happening throughout the days and nights. We would like to have gotten an itinerary of events and themes occurring during our stay when we checked in. Most of the happenings we found out from other guests.
Despite the issues it was still an amazing experience.
Michael
Yöpyi 6 yötä lokakuussa 2024