See all properties

Highland Resort Hotel & Spa

3.5 star property

Valitse päivät nähdäksesi hinnat

Photo gallery for Highland Resort Hotel & Spa

Bar (on property)
Massages
Japanese Style Room, Smoking, Mountain View | Tempur-Pedic beds, desk, laptop workspace, blackout curtains
[Grand Executive Floor] Junior Suite Room, Non Smoking | Tempur-Pedic beds, desk, laptop workspace, blackout curtains
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

Map
5-6-1 Shin-Nishihara, Fujiyoshida, Yamanashi-ken, 403-0017
  • Fujiyama Onsen
    ‪3 min walk‬
  • Fuji-Q Highland
    ‪3 min walk‬
  • Chureito Pagoda
    ‪6 min drive‬

Room options

View all photos for [Grand Executive Floor] Junior Suite Room, Non Smoking

[Grand Executive Floor] Junior Suite Room, Non Smoking | Mountain view

[Grand Executive Floor] Junior Suite Room, Non Smoking

  • 60 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Family Suite, Non Smoking

  • 54 sq m
  • Mountain view
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Casual Superior Twin with Mountain view

Casual Superior Twin with Mountain view | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Superior Twin with Mountain view

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Casual Double with Mountain view

Casual Double with Mountain view | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Double with Mountain view

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Grand Executive Floor] Single Room, Non Smoking

[Grand Executive Floor] Single Room, Non Smoking | Mountain view

[Grand Executive Floor] Single Room, Non Smoking

  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Casual Standard Twin with Mountain view

Casual Standard Twin with Mountain view | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Standard Twin with Mountain view

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Grand Executive Floor] Deluxe Room, Non Smoking

[Grand Executive Floor] Deluxe Room, Non Smoking | Mountain view

[Grand Executive Floor] Deluxe Room, Non Smoking

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Run of House Non Smoking

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Run of House Non Smoking

  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Grand Executive Floor] Superior Room, Non Smoking

[Grand Executive Floor] Superior Room, Non Smoking | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

[Grand Executive Floor] Superior Room, Non Smoking

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Non Smoking, Mountain View

Double Room, Non Smoking, Mountain View | Mountain view

Double Room, Non Smoking, Mountain View

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Grand Executive Floor] Double Room, Non Smoking

[Grand Executive Floor] Double Room, Non Smoking | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

[Grand Executive Floor] Double Room, Non Smoking

  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking, Mountain View

Mountain view

Standard Twin Room, Non Smoking, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Japanese Style Room, Smoking, Mountain View

Japanese Style Room, Smoking, Mountain View | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Japanese Style Room, Smoking, Mountain View

  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 6 Single Futons

View all photos for Superior Twin Room, Non Smoking, Mountain View

Mountain view

Superior Twin Room, Non Smoking, Mountain View

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

Deluxe Twin Room, Non Smoking, Mountain View | Mountain view

Deluxe Twin Room, Non Smoking, Mountain View

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room, Non Smoking, Park View

Double Room, Non Smoking, Park View | Park view

Double Room, Non Smoking, Park View

  • 22 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking, Park View

Twin Room, Non Smoking, Park View | Park view

Twin Room, Non Smoking, Park View

  • 242 sq m
  • Park view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Run of House, Early Check Out by 10:00AM

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Run of House, Early Check Out by 10:00AM

  • Sleeps 2
  • 2 Large Single Beds

View all photos for Casual Twin with Park view

Casual Twin with Park view | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Twin with Park view

  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Casual Deluxe Twin with Mountain view

Casual Deluxe Twin with Mountain view | Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Deluxe Twin with Mountain view

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Twin Room with Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Twin Room with Amusement Park View

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room With Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Double Room With Amusement Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Superior Twin Room With Fuji View

  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Executive Floor Family Suite With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Family Suite With Fuji View

  • Sleeps 4
  • 4 Single Beds

View all photos for Grand Executive Floor Single Room with Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Single Room with Fuji View

  • Sleeps 1
  • 1 Single Bed

View all photos for Grand Executive Floor Queen Room with Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Queen Room with Amusement Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Executive Floor Deluxe Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Deluxe Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Standard Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Superior Twin With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Superior Twin With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Executive Floor Superior Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Superior Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Twin Room With Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Twin Room With Amusement Park View

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese-Style Room With Mountain View Non-smoking

Dining | 3 restaurants, lunch, dinner served; Italian cuisine

Japanese-Style Room With Mountain View Non-smoking

  • Sleeps 6
  • 6 Single Futons

View all photos for Deluxe Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Deluxe Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Deluxe Twin With Mountain View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Deluxe Twin With Mountain View

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Double Room With Fuji View

  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Executive Floor Junior Suite with Mt. Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Junior Suite with Mt. Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Standard Twin Room with Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Standard Twin Room with Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Double with Mountain view

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Double with Mountain view

  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite on Higher Floor with Mt. Fuji View - Non-Smoking

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Royal Suite on Higher Floor with Mt. Fuji View - Non-Smoking

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Family Room With Mt Fuji View

Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Family Room With Mt Fuji View

  • Sleeps 6
  • 4 Single Beds

Similar properties

Public bath

HOTEL MYSTAYS Fuji Onsen Resort

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1004)
The price is €276
for 1 room
includes taxes & fees
28 Mar - 29 Mar
HOTEL MYSTAYS Fuji Onsen Resort

About this property

Highland Resort Hotel & Spa

Hotel with 3 restaurants, steps from Fuji-Q Highland
This hotel features 3 restaurants, a full-service spa and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, spa services and a microwave in a common area are on-site. Housekeeping is not available.
Highland Resort Hotel & Spa offers 161 air-conditioned accommodations with complimentary bathrobes and complimentary slippers. Beds feature Tempur-Pedic mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Fujiyoshida hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, ふじやま温泉. Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas.
Our customers tell us they can't get enough of Highland Resort Hotel & Spa's great location. During your stay, you're just a quick walk from Fuji-Q Highland. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include 3 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Indulge with massages at ふじやま温泉
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Fuji-Q Highland and 13 minutes on foot from Fuji-Hakone-Izu National Park
There are 3 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. Highland Resort Hotel & Spa offers its guests a full-service spa. Spa services, a vending machine, and multilingual staff are also featured at Highland Resort Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Fujiyoshida hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.
FUJIYAMA TERRACE – On-site buffet restaurant.
MACARONI CLUB – This restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Reservations are required. Open daily.
FUMI NO SATO KOKOROGI – This restaurant specialises in Japanese cuisine and only serves dinner. Open selected days.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 for adults and JPY 2,100 for children
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of JPY 7,000; reservation required

Restaurants on site

  • FUJIYAMA TERRACE
  • FUMI NO SATO KOKOROGI
  • MACARONI CLUB

Things to do

  • Full-service spa
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Wedding services

Full-service spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Extra beds are available in select guestrooms, on request. The listed extra bed fee applies to bookings of 1-2 guests. Extra beds are available at no charge in select guestrooms for bookings of 3 guests.

Renovations and closures

The following facilities or services will be unavailable from June 24 2025 to June 27 2025 (dates subject to change):
  • Hot springs
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 6000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 2100 for children
  • Rollaway bed fee: JPY 6000.0 per day
  • Hosted evening meal: JPY 7000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Highland Fujiyoshida-shi
Highland Resort Fujiyoshida-shi
Highland Resort Hotel Fujiyoshida
Highland Resort Hotel
Highland Fujiyoshida
Highland & Spa Fujiyoshida
Highland Resort Hotel & Spa Hotel
Highland Resort Hotel & Spa Fujiyoshida
Highland Resort Hotel & Spa Hotel Fujiyoshida

Highland Resort Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 617 out of 911 reviews
Rating 8 - Good. 218 out of 911 reviews
Rating 6 - Okay. 49 out of 911 reviews
Rating 4 - Poor. 17 out of 911 reviews
Rating 2 - Terrible. 10 out of 911 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chiau Wu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel that i have stayed during recent Japan Trip. Clean and tidy, enjoyed the skyroof tour and spectacular. Fuji view. Onsen is among one of the best hotel facilities. There's free shuttle to Kawaguchiko station during normal time, if you plan to leave early, need to walk 1.3km to nearest bus stop or Fuji Q Highland train station .
Stayed 3 nights in Nov 2024

10/10 Excellent

Tze Hiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to Fuji-Q and Onsen facilities. Staff provides many good suggestions for great dinning options.
Stayed 2 nights in Dec 2024

8/10 Good

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want access to the amusement park next door. The attached onsen is also great. Had a good kaseki meal at the Japanese restaurant.
Stayed 1 night in Nov 2024

10/10 Excellent

michael

Stayed 2 nights in Jun 2024

6/10 Okay

LAM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The highlights of this hotel are its prime location and the attentive staff in the breakfast area. The dining staff are delightful and even offer to help take family photos with Mt. Fuji in the background if they see you with a camera. The hotel boasts stunning views of Mt. Fuji—imagine waking up and enjoying breakfast with such a breathtaking backdrop! Another perk is its proximity to Fuji-Q Highland amusement park—it’s literally next door, with a convenient underground passage connecting the two. The hotel also features an onsen, adding a relaxing touch to your stay. There's is a 7-11 close by. For transportation, the bus stop just steps away is incredibly convenient. It provides access to Mishima Station in under an hour (with pre-booking), which is especially helpful if, like us, you didn’t arrange a private transfer to catch the Shinkansen to Kyoto. However, the check-in staff left much to be desired. They were curt and unhelpful, telling us they couldn't arrange a shuttle, taxi, or private car to Mishima Station. Worse, they didn’t even inform us about the nearby bus stop and its routes—we had to find that information ourselves. While the location, amenities, and breakfast staff are great, the poor hospitality at the front desk detracts from the experience, which is why I’m giving this hotel three stars.
Stayed 1 night in Nov 2024

8/10 Good

Noraisha

Stayed 2 nights in Nov 2024

10/10 Excellent

Phonthawat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities are great, breakfast is yummy. Staffs are really helpful, when the shuttle are all booked out, taught me how to book train through local websites.
Stayed 1 night in Nov 2024

10/10 Excellent

Kam Ho

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 2 nights in Nov 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay and relax
Stayed 2 nights in Nov 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amzing property with fantastic views of Mt Fuji - make sure you book this side of the hitel, you wont be disappointed. Also, one of the best showers I've seen in a hotel room - now I want one for home :)
Stayed 5 nights in Oct 2024

10/10 Excellent

Erika, Miramar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what we will consider a 5 star hotel in the US and more I have no words, AMAZING HOTEL everything you can dream of!!
Stayed 1 night in Oct 2024

10/10 Excellent

Sejal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff . Really clean
Stayed 3 nights in Nov 2024

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly good!
Stayed 1 night in Nov 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place to stay in and around Mt Fuji, we had the best view straight from our hotel window! The room was extremely clean and was very comfortable to stay in. There is the FujiQ Highland park right next door and a train station nearby to take you into Lake Kawaguchiko where there are great dining options and a beautiful lake to look at, I would definitely stay here again!
Stayed 1 night in Nov 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities
Beautiful views of Mt. Fuji and great location. Fuji-Q Highland was fun.
Stayed 2 nights in Nov 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations. Beautiful property with breathtaking views of Mt. Fuji. Highly recommend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sigrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Ron

Liked: Cleanliness
Disliked: Room comfort
Small room small bed
Stayed 1 night in Oct 2024

4/10 Poor

PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn’t do it again
Scratchy sheets, stains on carpet and horrible on-site restaurant. You’re paying to be next to Fuji Q
Stayed 1 night in Oct 2024

8/10 Good

Christina

Liked: Property conditions & facilities
The hotel is nice but not worth the amount I paid per night. Far from dining to walk. Beautiful views of Fuji
Stayed 2 nights in Oct 2024

4/10 Poor

Yaneken, Pleasanton

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I report the front desk staff that my room AC did not work when I check out. He did not say anything and no response at all. He just asked me to sign the credit card payment. this is very rude and a bad service happening in such a high-end hotel.
Stayed 1 night in Oct 2024