4/10 Huono
Armando
Matkusti kumppanin kanssa
9.12.2024
Hyvää: Siisteys ja palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Disappointed by Hot Water Issue and Staff Response
We have stayed at this lodge twice before with no issues and have always enjoyed the serene mountain setting and cozy accommodations. Unfortunately, our recent stay fell short of expectations due to a significant issue with the hot water in our room.
After discovering there was no hot water, I called the front desk for assistance. The attendant explained that, because of the lodge's location on the mountain, we needed to run the water for 20-30 minutes for it to heat up. This seemed unusual, but we followed their instructions, running the water for the suggested time and checking it regularly. Sadly, there was no improvement in water temperature.
I went to the front desk again, and they sent a maintenance staff member to our room. The young man attempted to address the issue, running the water for another 5-10 minutes without success. He seemed unsure of the cause and struggled to provide a clear explanation, which made the situation even more frustrating. At 10:30 PM, he appeared overwhelmed and unprepared to handle the problem confidently.
While we love the area and have had positive stays here before, this experience left us disappointed. Hot water is a basic expectation, and the handling of the situation—particularly the lack of preparedness and effective communication—was frustrating. We hope the lodge can address these issues to ensure future guests have a more comfortable experience.
Armando
Yöpyi 1 yön joulukuussa 2024
