2/10 Terrible
Ryan, Green Valley
11 Jan 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
New pioneer hotel has a new system that needs to be completely scraped as it is completely flawed and against all industry standard IT systems. I was charged a posted payment to my credit card for a damage deposit when I cause no damage. Instead of like every other hotel, where the charge remains pending, this charge posted as a final charge. I then had to dispute it with my credit card company and waste my time all for a flawed system where this hotel failed to do proper IT system checks that are widely standard in the industry. I was told by the front desk lady that this amount would be refunded. That is yet to be seen and I will fully back and support my credit card company to dispute this charge and hopefully get this company to get their act together.
The room was very basic no fridge, no microwave but otherwise fine as far as that goes. Otherwise I had no issue with the room itself.
Ryan
Stayed 1 night in Jan 2025