2/10 Hirveä
David
Matkusti perheen kanssa
5.11.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Earlier this year, my wife and I stayed at this hotel while visiting from out of town. Unfortunately, she left some jewelry and her reading glasses in the bedside table. We called the next day, and the staff confirmed they had found the items and would hold them until I could pick them up. I explained that I would be back in 3 weeks.
Two weeks later, I called again to confirm, and they assured me everything was safe. However, when I arrived to retrieve the items the following week, the front desk staff couldn’t locate them despite multiple searches, and I was told to leave my contact information for the manager.
After not hearing back, I returned the next day. When I finally spoke with the manager, she dismissively stated they were “not responsible for missing items” and showed little concern, despite my confirming their presence just a week prior.
While the staff seemed genuinely helpful, the manager’s attitude and lack of accountability left us disappointed. We accept responsibility for leaving the items, but this experience raised serious concerns about the character and trustworthiness of this establishment, especially given the small size of the staff.
David
Yöpyi 2 yötä huhtikuussa 2024
