2/10 Hirveä
Nina
Matkusti ryhmän kanssa
17.12.2019
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
HORRIBLE EXPERIENCE!!!!
On the first day we tried to pay for the room, but they told us that their macine don't work and we need to try the next day (we tried with creditcard 3 different times). The next day we noticed that there was 3 takes from the card; 400€, 950€ and 750€. The only place we had used the card was in this hotel. Last use was 1,5 months ago. My bank told me that the money had gone to some international gamblingsite.
But the true horror started when we tried to ask the hotel if they knew what happened (maybe their macine was hacked or something)! We waited for the manager for two afternoons for 3-4 hours and every 30min we were told that he is coming. He never came! What a great way to spend a holiday!!!! On the third evening he finally came and he was the rudest and most unprofessional "manager" we have ever met! He directly started to yell at us that they have nothing to do with the money. They have checked their bank and securityvideos and nothing is wrong. We never saw any evedence about that even we tried to ask and they promised earlier. SO, AFTER ALL IT MIGHT BE THAT THE HOTEL HAVE NOTHING TO DO WITH US LOOSING 2000€, BUT I PERSONALLY DON'T BELIEVE IN SUCH A COINCIDENCE!!! And still, the worst part of everything was the way they took care of the case!!! It was pathetic and totally unprofessional!!!!!
The hotel itself is average. Downstairs rooms are dark and smelly caves, upstairs rooms are ok (we got to change on our third day). Breakfast is sad with canned fruits!
Nina
Yöpyi 5 yötä joulukuussa 2019