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H10 Puerta de Alcalá

4.0 star property

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Photo gallery for H10 Puerta de Alcalá

Classic Room, Terrace | Terrace/patio
Down duvets, minibar, in-room safe, individually furnished
Seasonal outdoor pool
Room | Down duvets, minibar, in-room safe, individually furnished
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Alcala, 66, Madrid, Madrid, 28009
  • Gran Via
    ‪19 min walk‬
  • El Retiro Park
    ‪20 min walk‬
  • Prado Museum
    ‪3 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View | Down duvets, minibar, in-room safe, individually furnished

Deluxe Room, Terrace, City View

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Deluxe Room

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Essential Double

Down duvets, minibar, in-room safe, individually furnished

Essential Double

  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Superior Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 1 Single Bed

View all photos for Essential Single

Down duvets, minibar, in-room safe, individually furnished

Essential Single

  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace | Down duvets, minibar, in-room safe, individually furnished

Classic Room, Terrace

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Down duvets, minibar, in-room safe, individually furnished

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Classic Room

Classic Room | Down duvets, minibar, in-room safe, individually furnished

Classic Room

  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Room

Free toiletries, hair dryer, towels

Classic Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

  • City view
  • 23 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About this property

H10 Puerta de Alcalá

Eco-certified hotel with 24-hour business centre and seasonal outdoor pool
A restaurant, a bar/lounge and a poolside bar are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site.
H10 Puerta de Alcalá offers 138 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at H10 Puerta de Alcalá. During your stay, you're just a quick walk from Paseo de la Castellana. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Alcala Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Paseo de la Castellana and Puerta de Alcalá
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the eco-certified H10 Puerta de Alcalá.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
H10 Puerta de Alcalá has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

H10 Puerta de Alcalá Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1005 reviews
Rating 8 - Good. 240 out of 1005 reviews
Rating 6 - Okay. 46 out of 1005 reviews
Rating 4 - Poor. 12 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE FIDEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place ! We will stay again ! Superb value for Money !
Stayed 7 nights in Dec 2024

10/10 Excellent

MIRTHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excelente ubicación, justo lo que esperábamos.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar and the servers are excelent
Stayed 3 nights in Dec 2024

10/10 Excellent

Ana, Rochester Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 4 nights in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Dec 2024

10/10 Excellent

Moheb

Stayed 1 night in Dec 2024

10/10 Excellent

Marino

Stayed 6 nights in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and location
Stayed 2 nights in Dec 2024

10/10 Excellent

Silvana, Bogota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, just a bit too expensive
Stayed 2 nights in Dec 2024

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect, it has very nice and clean rooms. The location is prime! You’re at walking distance from puerta del Alcalá and the Park retiro. Easy taxi/uber access. 5 star restaurants just across the street. Definitely will be staying here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Santiago, The Woodlands

Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Jul 2024

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a great job introducing someone new to Madrid.
Stayed 1 night in Nov 2024

10/10 Excellent

Jesus alfredo

Stayed 1 night in Oct 2024

8/10 Good

Patricia, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very bad. Also the floor of our room was very uneven. The curtain was falling, so that we could not close it. Liked the common areas. Loved the roof top.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H10 Puerta de Alcalá is a gem in the heart of Madrid. Its location is absolutely unbeatable, nestled near the iconic Retiro Park and within walking distance of some of the city’s most popular attractions. The hotel itself is immaculately clean and boasts a modern design that perfectly blends style and comfort. The staff are incredibly friendly, going above and beyond to ensure every guest feels welcome and cared for. Their attention to detail and warm hospitality truly set this hotel apart. In many ways, H10 Puerta de Alcalá surpasses even the experience offered by several nearby 5-star hotels, making it an exceptional choice for anyone visiting Madrid. Highly recommended! P.S. The rooftop has increible views for the sunset!
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff. Would definitely stay again on my next trip to Madrid.
Stayed 4 nights in Nov 2024

10/10 Excellent

Edson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Irwin

Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Stayed 1 night in Oct 2024

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Maria

Stayed 1 night in Jul 2024