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ME Madrid by Melia

4.5 star property

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Photo gallery for ME Madrid by Melia

Front of property
View from room
42-inch LED TV with premium TV channels, TV, iPod dock
View from property
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Room service

Explore the area

Map
Plaza de Santa Ana, 14, Madrid, Madrid, 28012
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪8 min walk‬
  • Gran Via
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Room, Courtyard View (ALWAYS ME)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Courtyard View (ALWAYS ME)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Hot Tub (Beyond ME-Terrace, 2 Adults + 1 Child)

42-inch LED TV with premium TV channels, TV, iPod dock

Room, Hot Tub (Beyond ME-Terrace, 2 Adults + 1 Child)

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room, Terrace (Beyond ME 2 Adults + 1 Child)

Terrace/patio

Room, Terrace (Beyond ME 2 Adults + 1 Child)

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room (Superior ME-Plaza de Santa Ana Views)

42-inch LED TV with premium TV channels, TV, iPod dock

Room (Superior ME-Plaza de Santa Ana Views)

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Balcony (Superior ME-Panoramic View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Balcony (Superior ME-Panoramic View)

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Superior ME - Plaza del Angel View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room (Superior ME - Plaza del Angel View)

  • City view
  • 25.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Terrace (Beyond ME)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Terrace (Beyond ME)

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Hot Tub (BEYOND ME - Terrace)

42-inch LED TV with premium TV channels, TV, iPod dock

Room, Hot Tub (BEYOND ME - Terrace)

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Hot Tub (Ultimate ME-Chill Out Lounge, Terrace)

Room, Hot Tub (Ultimate ME-Chill Out Lounge, Terrace) | Living room | 42-inch LED TV with premium TV channels, TV, iPod dock

Room, Hot Tub (Ultimate ME-Chill Out Lounge, Terrace)

  • 150 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (ME - Plaza de Santa Ana Views)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio (ME - Plaza de Santa Ana Views)

  • City view
  • 65 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for ME, Studio, Courtyard View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

ME, Studio, Courtyard View

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

View from property

Barceló Torre de Madrid

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1779)
The price is €392
for 1 room
includes taxes & fees
21 May - 22 May
Barceló Torre de Madrid

About this property

ME Madrid by Melia

Hotel with a fitness centre, a quick walk to Puerta del Sol
Along with a fitness centre, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, a rooftop terrace, self parking and a business centre are on-site. Housekeeping is available on request.
ME Madrid by Melia offers 192 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of ME Madrid by Melia's great location. During your stay, you're just a quick walk from Puerta del Sol. Features include free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Relax with a drink at the rooftop bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Puerta del Sol and 7 minutes on foot from Thyssen-Bornemisza National Museum
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly ME Madrid by Melia. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
Radio Rooftop Bar – This rooftop bar specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from room service (during limited hours).

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 37 per day)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 25 for adults and EUR 12.50 for children
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Radio Rooftop Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels
  • IPod dock

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12.5 for children
  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 2)
  • Self-parking fee: EUR 37 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 120.0 per night
  • Facilities fee: EUR 12 per person, per day and includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. ME Madrid by Melia offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel ME Madrid
Madrid ME
Me Madrid Reina Victoria Hotel Madrid
ME Madrid Melia Hotel
ME Madrid Melia
ME Madrid
ME Madrid by Melia Hotel
ME Madrid by Melia Madrid
ME Madrid by Melia Hotel Madrid

ME Madrid by Melia Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1002 reviews
Rating 8 - Good. 209 out of 1002 reviews
Rating 6 - Okay. 61 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RAMÓN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Terry, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Roof top bar was not open and was hidden. 😩
Stayed 2 nights in Jan 2025

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location staff really friendly and informative great hotel all round
Stayed 3 nights in Dec 2024

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased with my choice of Hotel. It was outstanding service & the staff went out of way to accommodate me. Hotel is beautiful, clean & smelled great. Location was the perfect area to walk to all major sites, restaurants, galleries.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brief and pleasant stay

Very helpful and attentive staff. Well situated with onsite secured parking that you do pay for. Rooftop bar was nice!
Stayed 2 nights in Jan 2025

10/10 Excellent

Alejandro, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Thank you
Stayed 3 nights in Jan 2025

8/10 Good

Mary, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was that the balcony rooms overlooking the plaza are quite small.
Stayed 2 nights in Dec 2024

10/10 Excellent

Yailen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, clean, beautiful location
Stayed 5 nights in Nov 2024

8/10 Good

E M, Frisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience, the location is really good!! Walking distance to Plaza Mayor, puerta del Sol, Museo Del Prado. Many great dinning options. The rooms are a little bit small.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael, Irvine

Stayed 4 nights in Nov 2024

6/10 Okay

Martha

Travelled with partner
I was really disappointed with the experience, I had high expectations and were not accomplished
Stayed 4 nights in Nov 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
Very nice hotel centrally located. Great staff who were extremely helpful and friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Marina

Stayed 3 nights in Oct 2024

10/10 Excellent

Ditlev

Stayed 3 nights in Oct 2024

10/10 Excellent

Corazon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

JOSE, South Miami

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about the kind staff at this hotel. Especially the woman at the front desk that helped find the right room for my son, who had an accident, and was on crutches. Customer service that cares is RARE and we are so grateful. Additionally, the hotel is perfectly located and has numerous restaurants and shops within steps. Could not recommend more!
Stayed 3 nights in Oct 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small gem with problems

I really enjoyed the location of the hotel. The hotel has a smell of gases from the sewer lines. I had to run the water in the room to get the smell to go away. The breakfast is way overpriced! $25 per day is way too much.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marylou, Yorba Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and accommodating.
Stayed 9 nights in Oct 2024

6/10 Okay

Chinta

Liked: Cleanliness, property conditions & facilities
Rooms are very small. Have stayed here on and off from 2004. The front office staff are good. But the lobby is like a train station. Also, the pictures on the wall are tacky. This is a hotel not a beauty parlor or modeling agency. Come on! Back on 2004 they had pictures of matadors and bulls. Very authentic. On Sunday when we checked out, breakfast was supposed to open at 7:30. It was open with literally no service. No body to cook eggs and nobody to get us a cappuccino. Guess everybody is upset with the Real Madrid loss. The bartenders were nice - Diego and Pedro (the bald guys) - that’s what one of them says jokingly. Very customer service oriented.
Stayed 2 nights in Oct 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great room, the staff was very responsive, we wanted to hot tub on, they asked what time and what temp...great staff!
Stayed 2 nights in Oct 2024

6/10 Okay

jaime

Liked: Cleanliness
Quite outdated rooms, poor card reader as had to change them twice daily, 1st floor rooms very noisy
Stayed 3 nights in Oct 2024

2/10 Terrible

Duane

Disliked: Staff & service

Not maintained and they try to overcharge

Hotel tried to overcharge us by about $50 and front desk person was a complete liar. Took 2 separate maintenance visits to fix air conditioners. I had to tell them the ac problem was the air vent-the air filter was totally plugged and evidently had not been changed for more than a year.
Stayed 2 nights in Aug 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room excellent. Staff helpful and friendly. Situation perfect. Rooftop views amazing.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 d in Madrid

Great location. Concierge not always available but helpful when she was . Rooms were spacious and great view of Plaza Ana
Stayed 6 nights in Oct 2024