4/10 Huono
Moran G.
4.9.2024
The property different then the app
*Incorrect Property Location*: The VRBO listing indicated that the property was a 3-minute walk from the lake. Upon arrival, we found that the property is located on the opposite side of the lake, requiring a 34-minute walk. This misrepresentation significantly affected our plans, as we intended to fish and kayak during our stay. The distance made it very inconvenient, altering our entire trip. We noticed this problem after we got the correct address at the 29 of August then we saw the difference. In addition to these issues, we called Railey Vacation to explain the problems, we inquired if there was another property available. The representative informed us that we would need to pay in full to change properties. This was not feasible given the situation. We also discussed the cancellation policy. According to VRBO, the policy allowed cancellations until August 30, but the representative indicated otherwise. I have attached a screenshot of the VRBO listing showing the cancellation policy.
Moran G.
Yöpyi 2 yötä elokuussa 2024