4/10 Huono
Tiina
6.2.2024
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Worst 4star hotel I have ever been
We cheked in at 9pm, got our room and noticed that is was not clean. The bath tub was filthy and full of hair, bedsheets were un clean, floor was dirty and toilet was dirty. I told this to the staff at the front desk, they did not apologise but showed us another room that was even more dirty and smelled like mold.
Overall this experience was bad. The hotel is not clean, the pool water is not changed or cleaned propelly, and customer servise was poor. Matress marks indicate to mold and bed bugs, and price is WAY too much for what you get.
We were promised that our room would be cleaned the next day, but it did not happen, the same hair and dirt was still in the bath (and toilet) the next evening. At any point no staff member apologized or offered us anything in return.
On our last day we asked for 2hours later check out time, and they didn't even give us that, but asked 50 dollars for it. So we got no apologize and zero compensate on our stay.
I have travelled all over the world and stay at least 30 nights in a year in a hotel and by far this was the worst four start hotel I have ever experienced.
In the pictures you can see the dirty tub, molded (or bed bugs feasted) mattess, dirty bed sheets and so on.
This is more like a hostel in a hotel location by the beach, but the cleaning level has nothing to do with a four star hotel!
Tiina
Yöpyi 3 yötä tammikuussa 2024
