8/10 Good
Jenni
6 Jan 2025
Liked: Cleanliness, property conditions & facilities
We really enjoyed our stay - this is the second time we have booked at Palms. Our first stay was definitely better, this time around we did feel the service could use some work.
The bartender couldn't be bothered, as well, when requesting room cleaning they failed to stock up on coffee/clean the mugs and replenish our glassware with clean glassware. We had gotten the floor a bit messy (kids), and it wasn't cleaned so I had to do quite a bit of room cleaning myself to keep the room liveable.
The front desk and bellhops were great, very friendly!
Again, the overall stay was great and I understand it's high season and busy season, but I definitely want to continue coming back and referring the hotel to my friends.
Jenni
Stayed 6 nights in Dec 2024