We had a good stay. Management company was very attentive and responded quickly to our questions, even at night. We had some confusion getting our wifi hooked up, hotel entry cards didn’t work, but nothing major.
We weren’t as pleased with the property as we had hoped. The parking was quite a distance from our room, which made loading and unloading with 2 kids pretty inconvenient. There was trash in the halls and elevators. The pools were dirty and packed. The outdoor pools were all closed due to the construction (but signs posted said for front desk resort guests only, so we wouldn’t have been able to use them anyway). The room was clean, but the heater in the bedroom didn’t work, so our first couple nights were pretty chilly. It was also tight maneuvering in and out of the room with the kids, the luggage racks and beach cart didn’t fit past the beds. It was very loud, the walls are thin. So we heard doors slamming and people yelling next to us and in the hall well past midnight.
We did have a good time & management company was great. The suite was clean, and had everything they promised, great views…….We just discovered that big resort places are probably not for us.