2/10 Terrible
Vanessa
Travelled with family
14 Dec 2024
Disliked: Cleanliness, property conditions & facilities
I wanted to leave a better review but no one ever called me back from the property so that solidified my feelings regarding the property owner.
Upon entering we could smell an odor it did not smell clean and the floors were dirty and our bed had food crumbs in it.
When we got back to our room after eating dinner we found out our stove knob was broken, the water spicket was broken, the shower smelled like sweat and had soap scum on the shower heads this made it so no one could shower or use the steamer like we hoped for. I called and reported these items and they came the next day to fix them. After they left I also noticed that the bathroom wood on the bottom of the vanity was broken and parts of the bed frame were broken too.
When we checked out the desk person asked how our visit was I told them it was decent but the room was a disappointment she said I should follow up with the owners I left a voice message and never heard back.
You would think that the owners would keep the rooms cleaner and get items fixed before having new customers come in or offer some sort of discount.
My advice would be to not use the white pines associated with west gate just stay with west gate so you are taken care of.
Vanessa
Stayed 2 nights in Dec 2024