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Hotel Riu Lupita - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Lobby
Minibar, in-room safe, blackout curtains, free cots/infant beds
Property amenity
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Quinta Avenida
    ‪5 min drive‬
  • Playacar Beach
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪252 min drive‬

Room options

View all photos for Double Room (M)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room (M)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (M)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room (M)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (E)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room (E)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room (C)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room (C)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (U)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room (U)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room (C)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room (L)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-CA)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (B2C-CA)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room (B2C-US)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room (U)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room (E)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-US)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (B2C-US)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-CA)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (B2C-CA)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Riu Lupita - All Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools
This property features 4 restaurants, 3 outdoor pools and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Other amenities include a nightclub, a fitness centre and a bar/lounge. Housekeeping is available on request.
Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Lupita - All Inclusive. During your stay, you're just a quick walk from Playacar Golf Club. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with pool views, stop by Adelita, one of the property's 4 restaurants
  • Take a swim in the 3 outdoor pools
  • Treat yourself to body scrubs, body treatments or manicures and pedicures at Renova Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a gym and basketball
  • 5 minutes by car from Quinta Avenida and 8 minutes from Xplor Theme Park
  • Free beach shuttle service
Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Adelita – Overlooking the pool, this restaurant serves breakfast, lunch and dinner.
Maria Bonita – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Cozumel – This steakhouse only serves dinner. Reservations are required. Open daily.
Dante – This theme restaurant specialises in Italian cuisine. Open daily.
Tequila – On-site bar. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Hotel Riu Lupita - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 274 out of 718 reviews
Rating 8 - Good. 226 out of 718 reviews
Rating 6 - Okay. 133 out of 718 reviews
Rating 4 - Poor. 34 out of 718 reviews
Rating 2 - Terrible. 51 out of 718 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

MARCELO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2025

2/10 Terrible

Sandra Cecile Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Three out of five members of our party were ill from what we can only say was from the food from the beach club. Could’ve also been food from the dining room. One evening for dinner as we entered the dining hall. They were cleaning up a large pile of vomit that was left from a gas just moments before we arrived. The availability of food between meal times was scarce. You were offered only a very small variety of leftover fruit chips muffins, and two flavours of ice cream. With there only being two pools one and adult pool, which also had very loud guests at almost all times that could be overheard from our rooms, at 3 PM every day they brought out entertainment, regardless of engagement, they played extremely loud music, even if only a couple of guests were engaged, which was loud and bothersome, we ended up having to go back to our rooms during this time just for some peace and quiet. The choice of drinks was very limited the staff while they weren’t rude weren’t very friendly. For a review I was very surprised at this experience and will definitely not be going back. The rooms were averagely, clean, but two of our rooms that we had had very musty, old odors, coming from the dresser, and the ventilation fan.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 6 nights in Jan 2025

2/10 Terrible

Hector

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Beds were hard. Water would fall out the shower leavening water everywhere. Mold on mirrors and walls.
Stayed 7 nights in Dec 2024

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, staff & service
The staff were really wonderful. Everyone was kind and willing to help with anything we needed. The food could be improved. It’s buffet style so there were often lukewarm items that should be kept hot or cold. Some days it was hard to find anything that looked appetizing in the main restaurant. The fresh fruit was delicious and always available for meals and snacks. The grounds were beautiful but the room was lackluster. It was not pretty or very decorated but it was clean. The TV reception wasn’t good so the picture was full of static and they weren’t smart TVs so we couldn’t screen share or use our own devices to watch movies. There is an ATM and a currency exchange at the front desk, which was very convenient. We saw wildlife: lizards, coati, sereque, deer, and lots of birds right on the grounds. The beach access was not as convenient as other RIU resorts in the area because there’s no direct path - you need to take a shuttle bus to get there and it’s about a 15 minute trip. This ended up being a minor issue because we didn’t want to spend much time at the crowded beach. This was not a calm, tranquil beach like Akumal. It was full of people and loud music and squeezed between other resort beach areas. It was difficult to walk in the surf because the beach was eroding away. One day a palm tree washed into the ocean, leaving a waist high ledge made of plastic sacks of sand to keep the rest from washing away. There was caution tape up across the whole horizon line. Not pretty
Stayed 7 nights in Jan 2025

10/10 Excellent

Francois

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything. It was our second time at this Hotel and we enjoyed a lot.
Stayed 7 nights in Dec 2024

8/10 Good

Emilce Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok.
Stayed 5 nights in Jan 2025

4/10 Poor

Latoya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

2/10 Terrible

Viviana

Travelled with partner
Check-in was considerably long by someone with not experience. Offered us rooms that they were not available and didn’t have our room by the checking time. The boy at the towel station was extremely rude and disrespectful toward to us when we tried to exchange our towels for clean us they were denied to us because the have “a rule” of only one towel per day. There were not accommodations to anything and upper management seems to have a very cocky attitude when we brought our concerns. Not friendly or willing to listen our concerns. There only good person was the bus driver which was kind and friendly everyday, but everyone else seems to be so entitled and with a little tiny mind to be able to understand they are providing a service to the people who come from far away to spend a good amount of money to be treated like they are making us a favour which maybe they need to reflect and think that places like this runs because of the tourist. If you’re looking for a place where you want to feel comfortable, welcomed and relax STAY AWAY FROM THIS PLACE.
Stayed 7 nights in Dec 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Owen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Super friendly staff!
Stayed 4 nights in Nov 2024

6/10 Okay

Rejean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not I was expecting

I asked a room far form all noises. I could hear music...young people screaming late at night and I had a family with young peopleand babies as a neighbour
Stayed 1 night in Nov 2024

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good, staff and dining was super. The flip point is that it’s rather far away from the oceanfront and area around the resort is not suitable for walking due to golf club property.
Stayed 8 nights in Nov 2024

10/10 Excellent

jesus

Stayed 1 night in Oct 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mireya, SAN YSIDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious and service excellent. I definitely coming back. We went to celebrate our 32 anniversary
Stayed 1 night in Sep 2024

10/10 Excellent

TiAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities
I think the property needs some updating especially the lobby. I wish there was room service to get food after 10. The staff was very nice and attentive. The food was great. I loved the white party and that it was a family friendly event. The beach area was very nice
Stayed 4 nights in Aug 2024

2/10 Terrible

Briana

Stayed 3 nights in Aug 2024

2/10 Terrible

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel doesn’t have a beach inside you need to drive 30 min to get to another hotel beach, rooms are very old and small, there’s no elevators at all, only one big pool and one for children, the lobby is very very small it’s not really a lobby it’s more like just an office to check in. This hotel is not what the pictures show at all. Do not recommend at all. Not recommending at all this hotel.
Stayed 6 nights in Jul 2024

6/10 Okay

Janice Mai See

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Do not book, pictures are very misleading! I booked because I thought this was a beach front hotel. It is not, you have to wait 30-40 minutes for a bus to take you to a beach that is 15 minutes away. Plan on 2 hours round trip just to enjoy the beach. Pictures also show a big party with entertainment but that is NOT at this hotel. They take you to Riu Tequila on Friday nights for this. A lot of what they advertise is NOT at this hotel but at other Riu hotels. This is a budget Riu hotel. Their Italian restaurant is their small snack bar, the steak place is the kitchen used at the beach (steaks served are flanks), the Mexican place is the only place that is its own restaurant. The buffet is ok but basic, same foods every day, not a lot of variety. A lot of food sat out for a long time. My family of four have had diarrhea 3 days since returning from this place and we are all now on antibiotics. Their hotel lobby is small like a car rental lobby and their store is very small and limited. A lot of European and local Spanish speaking guests. We were there 5 days and never ran into anyone from the US which we didn’t mind but just to make you aware of the environment. The liquor is very limited, one brand per alcohol type. Other guests complained about the lack of liquor choices and poor quality as well. The service was great. They do have entertainment at night but it’s a hit or miss. I’ve been to many all inclusive hotels, this was the worst.
Stayed 5 nights in Jul 2024

10/10 Excellent

Yesenia

Stayed 6 nights in Jul 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Sam

Stayed 6 nights in Jul 2024

4/10 Poor

Essence

Travelled with family, Travelled with group
Liked: Staff & service
The food was not good. The restaurants were first come first serve. The food that was available for 24 hours was HORRIBLE
Stayed 3 nights in Jul 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities
It was very upsetting. The beds were very hard and uncomfortable making it hard to sleep. The food was not good often over cooked.The availability of signature restaurants is notqqqqq massive enough to accommodate the resort. They only allowed 40 people to reserve Italian and steak house.
Stayed 3 nights in Jul 2024