Two teens and five adults stayed at this property for the Columbus Day weekend. We did not have hot water throughout our entire stay. The manager of the property was completely unresponsive and sent us only one message stating that he called a plumber and a handyman. He did not call even to apologize and did not respond to any further communications. Needless to say, nobody showed up to fix this and we did not get hot water restored.
We have rented through VRBO multiple times and problems certainly do happen, but for the first time ever we had such an unresponsive manager. I caution you against renting this property because there is no support from the owner/manager and your problems will not be resolved. Renting it seems to be an afterthought.
While location is great, there are some other issues. The house seems to be work-in-progress, with some work ongoing and all closet doors in the bedrooms taken out, as an example. The dishwasher is not properly installed and is literally falling out. It actually is dangerous. There is a fireplace, which was not cleaned out after the previous use. One of the split AC/heat units in the living room does not seem to work. The sliding doors to the deck are improperly installed/old and are difficult to open and close.
The kitchen is ok otherwise and well-stocked. The bathrooms are clean and operational, except, again, no hot water.
We contacted the owner/manager after our stay and asked for credit since, in our opinion, we did not get the rental we expected to get. In any hotel room or rental, we look for three things: location, beds and a hot shower. One of these three crucial things was missing during our stay. The owner did not respond to this request for credit AT ALL. Just no reaction. Again, the total lack of communication is unheard off, in our experience. We liked the house layout and the location, but everything else did not live up to the expectations.
