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Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

2.5 star property

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Photo gallery for Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Exterior
Reception
Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed) | Desk, laptop workspace, blackout curtains, soundproofing
Desk, laptop workspace, blackout curtains, soundproofing
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
4639 Rittiman Road, San Antonio, TX, 78218
  • Brooke Army Medical Center
    ‪6 min drive‬
  • Frost Bank Center
    ‪8 min drive‬
  • San Antonio Zoo and Aquarium
    ‪10 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed) | Desk, laptop workspace, blackout curtains, soundproofing

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Quality Suites San Antonio Northeast

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
3.5 out of 5, Good, (1003)
The price is €119
for 1 room
includes taxes & fees
6 Apr - 7 Apr
Quality Suites San Antonio Northeast

About this property

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Hotel in San Antonio with free breakfast and fitness centre
Along with an outdoor pool, this hotel has a fitness centre and coffee/tea in a common area. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers 54 accommodations with iPod docking stations and MP3 docking stations. 42-inch Smart televisions come with premium digital channels, first-run films and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. During your stay, you'll be close to San Antonio Zoo and Aquarium. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from Alamo and 10 minutes from San Antonio Zoo and Aquarium
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. Free self parking is available.

Smoking is allowed in designated areas at this San Antonio hotel.

Guests are served a free self-service breakfast daily from 5:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • First-run films
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 16 years old and younger aren't allowed at this property.

Property is also known as

Best Western Windsor Pointe at&t Center
Best Western Windsor Pointe at&t Center San Antonio
Best Western Windsor Pointe Hotel at&t Center
Best Western Windsor Pointe Hotel at&t Center San Antonio
Best Western Windsor Pointe Hotel Suites at t Center
Windsor Pointe at&t Center An
Best Western Windsor Pointe Hotel Suites at t Center
Best Western Windsor Pointe Hotel Suites Frost Bank Center

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 236 out of 655 reviews
Rating 8 - Good. 179 out of 655 reviews
Rating 6 - Okay. 123 out of 655 reviews
Rating 4 - Poor. 53 out of 655 reviews
Rating 2 - Terrible. 64 out of 655 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marcas

Stayed 2 nights in Oct 2024

6/10 Okay

Sam

Stayed 1 night in Dec 2024

6/10 Okay

Rigoberto

Stayed 5 nights in Nov 2024

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert Bound
I wanted a hotel close to the Frost Bank Center because I was attending a concert. We stayed in a really big room- there were 5 in my group. The receptionist was very nice. The room was clean. Overall a good stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Osafona

Liked: Cleanliness, staff & service, property conditions & facilities
Is accessible to all exits
Stayed 10 nights in Oct 2024

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
The area was bad. The breakfast was terrible
Stayed 4 nights in Nov 2024

4/10 Poor

Carmine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Manager was helpful but rooms were tired and old, smelled a bit. Had to change to a smaller room due to TV and hair dryer not working. Wouldn't stay again.
Stayed 4 nights in Nov 2024

6/10 Okay

Janice

Stayed 2 nights in Oct 2024

6/10 Okay

lupita

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Jasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy street, if needed a Uber/Lyft they may not come to pick you up
Stayed 3 nights in Oct 2024

4/10 Poor

Mariana

Stayed 1 night in Nov 2024

10/10 Excellent

Kenera

Liked: Amenities, property conditions & facilities
Loved it
Stayed 4 nights in Oct 2024

2/10 Terrible

Kye

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures make this place look wayyy better than it is. Our room had stains and what looked like snot and blood on the walls by the beds. The smell made my children and husband all have an allergic reaction. And to top it off there way hair in the bath tub! I am in the process of trying to get a refund as we had to leave immediately . Oh and the door jamb has definitely been messed with for someone to try to break in. This place need an over haul. Or to reduce its prices to $50 per night. Makes me question the whole best western brand.
Stayed 2 nights in Oct 2024

2/10 Terrible

Zabdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

ABRIL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff.
Stayed 2 nights in Oct 2024

2/10 Terrible

Benjie, Livermore

Liked: Amenities
Upon arrival 10/22/2024, the Hispanic guy in the front desk is very rude and terrible to deal. He act like a boss not a customer service. I been i a long flight and tired but when i ask him about early check in he wont allow me but i understand because of the time check in policy but i waited in the lobby until its already 2:00pm he is not allowing me to check in until the he left and the india guy help me to check in because theres available room.
Stayed 2 nights in Oct 2024

2/10 Terrible

Natalie M

My stay was okay. There were stains on the wall and I had to go to housekeeper to give me toilet paper because it wasn’t stocked up. The shower curtain had black spots on it when I got there, and they charged ME $30 for a stained shower curtain. They did not want to fix their mistake claiming they never leave anything stained when in fact it was stained otherwise I wouldn’t be complaining about! It would have been different if we were the ones who did but we weren’t! All they said was that it was the housekeepers word against mine when I know what I saw when I got there and there’s no way any of us could have left those stains in the first. SMH. It’s just not right and I think they should have resolved it the right way instead of taking my money for something they didn’t do. Trash.
Stayed 1 night in Oct 2024

4/10 Poor

Angel

Business traveller
Liked: Staff & service, amenities
Room was a good size and bed was good but tv wouldn’t work.
Stayed 2 nights in Oct 2024

2/10 Terrible

Andres

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smell like urine we literally slept with the window open and the person at the front desk told me “we can spray something or give you your money back” but they charge 40usd for early check in breakfast 6AM-9AM are you kidding? Do yourself a favor and get a room somewhere else (room 310 FYI)
Stayed 1 night in Oct 2024

10/10 Excellent

Josue

Stayed 1 night in Oct 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Let's start with what I liked, the staff were super nice, the location was ideal for my business trip, and the pool was nice. Lots of good late night food within walking distance. But not a whole lot more to do besides eating, and drinking. If you don't rent a car, it's not far from a lot of cool stuff if you get a lyft/uber. And the room was very affordable. Things I didn't like: the location is in a rather dangerous neighborhood, especially later at night. Lots of mysterious loud noises from the outside. The exercise center is not very functional, parts were missing on the machines, which was a bummer, hopefully that gets fixed soon. And the pillows are not regular sized. Overall I'd recommend this spot if you're on a budget, and don't mind being in the hood. The hotel itself is clean, soundproof rooms, and perfectly cold upon arrival.
Stayed 4 nights in Oct 2024

8/10 Good

Lidia, Horizon City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no complaints.
Stayed 3 nights in Oct 2024

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are clean. Areas like pool and gym are small but clean too. Breakfast so basic. Need to add some fruits ti the menu.
Stayed 2 nights in Oct 2024

2/10 Terrible

Barbara

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here! Booked for four nights. When checking in, there was a laundry detergent spill, verbally verified by staff, at the front counter. It remained there until I did an early check out on the second day. This was dangerously unsafe. They did not bother to clean the counter and floor. Fitness equipment broken. Pool was unsafe with a broken piece of pipe that can cut people. Reason for early checkout: Found a large cockroach in the bath and was moved to a new room. Found a used condom rapper and a gummy near the bed in the new room and was moved to yet another room. The rooms were not cleaned properly. Was told that I would get a refund but it was a complete lie. They never answered my calls nor the calls from Expedia. Man said he would fire the maid and give me a refund but that was not true. Disappointment.
Stayed 4 nights in Aug 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights. First night I realized the tv didn’t work but it was already late so I told staff it was ok that night. 2nd day finally got tv but it only would give me 1 Channel, I never told them about it because I was busy. Rooms clean and comfy just really dark. Location was perfect for getting something to eat. Overall I would give a 4 for the price.
Stayed 1 night in Sep 2024