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Comfort Inn by the Bay

2.5 star property

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Premium bedding, down duvets, pillow-top beds, in-room safe
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Traditional Room, 1 Queen Bed, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

Map
2775 Van Ness Ave, San Francisco, CA, 94109
  • Lombard Street
    ‪7 min walk‬
  • Ghirardelli Square
    ‪8 min walk‬
  • Pier 39
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 31 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Non Smoking, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Non Smoking, Bay View

  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, No View

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, No View

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 2 Queen Beds, Lower Partial View

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, Lower Partial View

  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Partial View

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, Partial View

  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, Bay View

  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Single Beds, No View

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Single Beds, No View

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Room, 1 King Bed, Bay View

Traditional Room, 1 King Bed, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, Bay View

  • 28 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Single Beds, Accessible, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Comfort Inn by the Bay

Hotel with free breakfast, a short walk to Lombard Street
This smoke-free hotel features self parking, coffee/tea in a common area and concierge services. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, a computer station and express check-in are on-site. Housekeeping is available on request.
Comfort Inn by the Bay offers 138 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the free breakfast at Comfort Inn by the Bay. During your stay, you're just a quick walk from Lombard Street. Free WiFi in public areas, concierge services and self-parking (surcharge) are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the breakfast and the location
  • 7 minutes by foot from Lombard Street and a 3-minute drive from Pier 39
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Comfort Inn by the Bay. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Comfort Inn by the Bay was completed in January 2016.

This San Francisco hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Languages

Chinese (Mandarin), English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 30 per night)
  • Limited on-site parking

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 30.00 per night
  • In-room safe fee: USD 1.75 per day
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Bay
Comfort Inn Bay Hotel
Comfort Inn Bay Hotel San Francisco
Comfort Inn Bay San Francisco
Comfort Inn By The Bay Hotel San Francisco
Comfort Inn San Francisco
San Francisco Comfort Inn
Comfort Inn by the Bay Hotel
Comfort Inn by the Bay San Francisco
Comfort Inn by the Bay Hotel San Francisco

Comfort Inn by the Bay Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 439 out of 1007 reviews
Rating 8 - Good. 314 out of 1007 reviews
Rating 6 - Okay. 162 out of 1007 reviews
Rating 4 - Poor. 48 out of 1007 reviews
Rating 2 - Terrible. 44 out of 1007 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mehdi

Liked: Property conditions & facilities
Disliked: Staff & service
The cleaning of the was not on daily basis No bottle of water offered for the guests No room service The breakfast was average
Stayed 5 nights in Jan 2025

8/10 Good

Raynuka

Stayed 4 nights in Jan 2025

6/10 Okay

ALIDA

So no housekeeping for a 3 nights stay. Breakfast items not always available. Minimal hot items. If you arrive late no food left.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

seck

Stayed 2 nights in Dec 2024

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service
Comfortable . The ac unit is humming.
Stayed 1 night in Dec 2024

8/10 Good

Karli

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
The staff was short-tempered. Bad day? It’s also difficult to park with a van/truck. Tiny spots with tight corners and a very uneven ground. In the middle of the night someone tried to open our shared room door - I would definitely either ensure we did not have an adjoining door or ensure it was locked before bed and put a piece of furniture in front of it. Very creepy! The surface is “clean” but if you look you can tell it isn’t well maintained. Ex: the water suppression system is covered in lots of dirt/dust. I’m still waiting for the pending hold to release but it was a weekend date so we’ll see how that turns out.
Stayed 1 night in Jan 2025

6/10 Okay

Karabet

Liked: Staff & service
-
Stayed 3 nights in Jan 2025

10/10 Excellent

roman carlos

Stayed 2 nights in Jan 2025

10/10 Excellent

Carolyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Huisu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, patient,smiling,willing for help,Johnston, Eva and others 2 staff on front desk. They care very helpful. 👍👍👍
Stayed 1 night in Jan 2025

4/10 Poor

Shuree

The hotel was okay, we enjoyed the continental breakfast daily which helped save on the cost of eating out around San Francisco. The hotel room itself was pretty small. However, I booked this hotel specifically because Expedia said “parking included”, which is not true. They charge you parking when you show up. This would have been nice to know this ahead of time as I would have booked the many hotels surrounding them that have free parking and or lower priced parking. These fees add up and I don’t appreciate this not being told to me beforehand. Please update your listing on Expedia!!!
Stayed 2 nights in Dec 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good location in Pacific Heights. They only clean the room every 3rd day so you need to request extra towels and toiletries. Overall we had a pleasant stay
Stayed 5 nights in Dec 2024

10/10 Excellent

SENJUTI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Great location. Jonathan B. helped us during our stay.
Stayed 3 nights in Jan 2025

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2024

6/10 Okay

Victoria

Liked: Staff & service, property conditions & facilities
Didn’t like the parking garage, no real space to park. The parking garage is really tiny and had to maneuver
Stayed 2 nights in Dec 2024

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. The truth
So I was staying for 2 nights for a trip to San Francisco I got a queen bed room with view. First off I tried to get room before check and get an early check in however I was told it was unavailable. However my friend that had the exact same room and booked after I did was able to get early check in. I tried right before and after and nothing. They did not give daily towels or anything in the morning they said I’d have to go to the front desk. The room had dirty pillows and the bathroom light did not work at all. The windows were filthy and the ac/ hot air did not work. The lights near the bed flicked from time to time and the shower was not stocked and was dirty. Very bad experience.
Stayed 2 nights in Dec 2024

8/10 Good

Aram

Good
Stayed 1 night in Jan 2025

10/10 Excellent

Leonor

Stayed 2 nights in Jan 2025

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoy my stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Ala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owni checked us in and he was the best. From the start we felt welcomed after having a super stressful day. Thank you so much Owni! I do have one negative comment, and that is parking was not free and pretty expensive. I don't think we saw that on the website when we reserved, I also heard from another guest they felt they were cheated too
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Stayed 1 night in Dec 2024