6/10 Okay
Charlotte
Business traveller
5 Jan 2025
Liked: Staff & service
The sink in bathroom would not drain properly from day 1.
Also since I booked with Expedia I was able to cancel the last day of stay, but the hotel staff called me to call Expedia and cancel that request.
I checked out on the morning of th3rd. Placed kecardbin box about 9 am, hotel staff assisted me with the return of luggage cart as I was preparing my departure.
On the following day at 1 pm I rrecied a call from hotel staff that checkout was at 11, but I still had items in the room. So between 9 am on the 2rd and 1pm on the 4 rth the keybox had not been checked?
I believe that since the hotel was adamant that I could not depart a day early they delivery decided to not process the room on the 3rd.
I checked out
Charlotte
Stayed 8 nights in Dec 2024