8/10 Hyvä
Loralee C.
26.9.2023
Hyvää: Siisteys
Tranquil to Chaotic!
This accommodated my family well, but the beds were too hard for me and we had a problem with locking the door the first day. We had to call mgmt to come and give us a key to use instead. Also, there were no outside deck or parking lights to use after dark which was a safety concern.
My biggest complaint is with the Property Mgmt Co for not being accommodating with a late check request due to unforeseen circumstances regarding mechanical issue with rental car which I needed to returned to Reno the morning of check out. Rental came from SMF.
Apparently, they sent a email about late checkout the day before and since i did not respond to that, I lost my window for late check out due to stupid rules and i needed to be out by 10 AM or i will be penalized.
Too many rules and no compassion for anyone having unforeseen circumstances and I was only requesting 2 hour extension so we could eat breakfast.
What should have been a leisurely day with family, turned it into a stressful and chaotic check out to make 10 AM deadline.
I will never book with that mgmt company again.
Loralee C.
Yöpyi 2 yötä syyskuussa 2023