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Holiday Inn Express Hotel & Suites Jacksonville by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

Exterior
Lobby
Premium bedding, desk, blackout curtains, iron/ironing board
Lobby
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Jacksonville Community Park
    ‪4 min drive‬
  • Jacksonville PetSafe Bark Park
    ‪5 min drive‬
  • Lake Jacksonville
    ‪5 min drive‬
  • Jacksonville, IL (IJX-Jacksonville Municipal)
    ‪13 min drive‬

Room options

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Room amenity

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Jacksonville by IHG

Hotel with free breakfast, in the vicinity of Jacksonville Community Park
An indoor pool, a 24-hour fitness centre and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers 69 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
During your stay at Holiday Inn Express Hotel & Suites Jacksonville by IHG, you'll be close to Jacksonville Community Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Jacksonville Community Park and 7 minutes from Illinois College
  • Pets welcome for a fee
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites Jacksonville by IHG also features multilingual staff, laundry facilities, and express check-in. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (74 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville an IHG Hotel
Holiday Inn Express Hotel & Suites Jacksonville by IHG Hotel
"Holiday Inn Express Hotel Suites Jacksonville an IHG Hotel"

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 148 out of 380 reviews
Rating 8 - Good. 115 out of 380 reviews
Rating 6 - Okay. 59 out of 380 reviews
Rating 4 - Poor. 31 out of 380 reviews
Rating 2 - Terrible. 27 out of 380 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable treated like family
Stayed 1 night in Dec 2024

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
trip
Couldn't figure out how towTch tv. Needed a internet connection and had to do something with ur phone or laptop to set it up. At check in we where not given the hours of breakfast.
Stayed 2 nights in Nov 2024

8/10 Good

Jackie C

Liked: Staff & service, property conditions & facilities
Had a couple mishaps but allwas taken care,if needed would stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, room comfort
So so accommodations for high price
Much of the room was in a state of disrepair: cracked tiles, ripped curtains, elevator buttons that didn't light up, other guests trash by bed and heard electrical static throughout the night. Milk in cartons for breakfast was curdled. Seats in kitchen area were horribly stained. But, bed was comfortable, we had hot water, and it was adequate for the little bit of time we spent there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The staff was freindly and helpful. The building & rooms needs updated..
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Sylvester

Stayed 1 night in Sep 2024

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here last minute at midnight to get some sleep. Very friendly staff. Great breakfast. The reviews I read that were negative were being picky. It is a little older than some hotels but a great place to stay if you need a place to stop for a night. Comfy bed and great shower. Beautiful corn fields all around.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean and friendly staff. Great location with plenty to do close by.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Older hotel that needs some attention and investme
Dated furnishings. Mattress not great. Upkeep not very professional.
Stayed 1 night in Aug 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Denny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is seriously out dated for a Holiday Inn Express.
Stayed 1 night in Aug 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Dennis

Stayed 3 nights in Aug 2024

6/10 Okay

Courtney

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Kari

Travelled with family
Disliked: Property conditions & facilities
Room was very outdated with cracked and filthy tile, dirty looking shower head, and tv didn’t work. Staff was wonderful!
Stayed 1 night in Jul 2024

8/10 Good

Jean Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact it was in a safe and quiet area. The facility was clean and the staff was friendly, as well as courteous. I was pleasantly surprised it offered a hot breakfast. Also, the price of the stay was quite reasonable. The only suggestion I have is to provide a directory in the room.
Stayed 1 night in Jul 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super clean, but I was sad the pancake maker wasnt working.
Stayed 1 night in Jul 2024

6/10 Okay

Carrie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Steve

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Alanna, White Hall

Stayed 3 nights in Jun 2024