2/10 Terrible
Kelli, Nampa
Travelled with family
17 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
We had a group of 7 ladies from Idaho headed out of Tampa for a cruise & stayed at this hotel. We booked our rooms in April & upon arriving in November we found out our two queen, two twin family suite had been given to someone else. We paid $751.45 for 2 nights. When the front desk told us they moved us to a 2 double bed room we explained that wasn't going to work, that didn't give each person in our room a bed to sleep on & we paid for a family suite not a double room. She said she was sorry but that's what she had. I asked if she had a manager available. She said she did & went and spoke to the manager that was about 5 steps away. She came out and said "I've got great news we will comp your parking". I told her that wasn't going to work we still wouldn't have a bed for each person & we ubered from Tampa airport. She then went back to the Manager & came back & told us she could give us a full refund if we didn't want our Double bed room. After looking around and everything being full I said, that's not an option. She went back to the Manager for the third time and came back with what she said was her final offer, a double room with a soft couch. I asked her if they were going to change our price and she had to go back to her manager and see. We had looked up the price & the double rooms were $179 a night we paid $339 a night for the suite. They told me they would credit me back half. Lied to again. I received $276 back. which means we paid $475 for a double
Kelli
Stayed 2 nights in Nov 2024
