4/10 Poor
declan, Kansas city
Travelled with family
3 Jan 2025
Disliked: Property conditions & facilities
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
declan
Stayed 5 nights in Dec 2024