Bonnie Castle Resort & Marina

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Air conditioning

Parking included

Free WiFi

Restaurant

Explore the area

31 Holland Street, Alexandria Bay, NY, 13607

Lil' River Fudge Co / 5&10 Variety Store
5 min walk
Windows on the Bay
5 min walk
Gananoque Station
33 min drive
Alexandria Bay, NY (AXB-Maxson Airfield)
4 min drive

Room options

Room, 2 Double Beds, Jetted Tub

19 sq m
Sleeps 7
2 Double Beds

Room, 1 King Bed, Jetted Tub, River View

28 sq m
Sleeps 6
1 King Bed

Room, 1 King Bed, Jetted Tub

28 sq m
Sleeps 6
1 King Bed

Standard Room, 1 King Bed

19 sq m
Sleeps 6
1 King Bed

Standard Room, 2 Double Beds

19 sq m
Sleeps 7
2 Double Beds

Room, 1 King Bed, Jetted Tub, Pool View

28 sq m
Sleeps 6
1 King Bed

Room, 1 King Bed with Sofa bed, Kitchenette

28 sq m
Sleeps 6
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Spa

Free WiFi

Restaurant

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel with free parking, near Heart Island

This hotel features a restaurant, a bar/lounge and a seasonal outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, ATM/banking services and a banquet hall. Housekeeping is available on request.

Bonnie Castle Resort & Marina offers 128 air-conditioned accommodations, with free toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. This Alexandria Bay hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

Our customers tell us that they can't get enough of the helpful staff at Bonnie Castle Resort & Marina. During your stay, you're just a quick walk from Saint Lawrence River. Features include free WiFi in public areas and free self-parking, plus a restaurant.

Free WiFi
Free self-parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Take a swim in the seasonal outdoor pool
Amenities include a business centre, meeting rooms and an ATM
9 minutes by car from Thousand Islands Winery and 15 minutes from Thousand Islands Bridge

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and an ATM are also featured at the business-friendly Bonnie Castle Resort & Marina. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Alexandria Bay hotel.

Riverside Sports Bar – On-site restaurant. Guests can enjoy al fresco dining (weather permitting).

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Onsite parking includes off-street options

Food and drink

A bar/lounge
A restaurant

Restaurants on site

Riverside Sports Bar

Family friendly

In-room refrigerator
Seasonal outdoor pool

Conveniences

ATM
Limited-hour front desk
Vending machine

Guest services

Housekeeping (on request)

Business services

Business centre
Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Stair-free path to entrance
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Private bathroom
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Refrigerator

Air conditioning
Connecting rooms available
Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:30 PM

Front desk staffed during limited hours

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:

Bar/Lounge
Dining venue
Swimming pool

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 25.0 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

The front desk at this property is open daily from 6:30 AM - 10:30 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in May and close in September.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bonnie Castle

Bonnie Castle Alexandria Bay

Bonnie Castle Resort

Bonnie Castle Resort Alexandria Bay

Bonnie Castle Hotel Alexandria Bay

Bonnie & Marina Alexandria Bay

Bonnie Castle Resort & Marina Hotel

Bonnie Castle Resort & Marina Alexandria Bay

Bonnie Castle Resort & Marina Hotel Alexandria Bay

Bonnie Castle Resort & Marina Reviews

7.0

Good

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

10/10 Excellent

derek

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best checkin experience I have ever had. Great staff that cares

Stayed 1 night in Sep 2024

2/10 Terrible

William

12 Sept 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Isabelle

11 Sept 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Joshua

10 Sept 2024

Stayed 2 nights in Aug 2024

8/10 Good

John

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic hotel

An amazing property with great sunset views. Perhaps in need of some updates.

Stayed 1 night in Jun 2024

2/10 Terrible

Cheryl

Travelled with partner

7 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an example of false advertising at its finest. The place is a complete dump. Our room was disgusting upon check in so we went somewhere else to stay for our 3 night 4 day stay. We booked through Expedia so we were charged for the first night which is crazy but Expedia did give us a small credit for future use. I am currently working with my credit card company to get that first night refunded since we did not stay any nights.

Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with family

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Restaurant was closed

Stayed 2 nights in Sep 2024

8/10 Good

Victor

Travelled with partner

6 Sept 2024

Our room was right on the river across from Boldt Castle. Amazing view! The room itself was adequate and newly renovated. The bathroom needs updating though. The hotel is walking distance from restaurants and shops. Would stay again.

Stayed 2 nights in Aug 2024

8/10 Good

Ryan

Travelled with partner

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Older property but very nice for the area. If you're expecting/need the ritz carlton just go to nyc. This area is for laid back people wanting to relax. Great place to watch boats and drink beer. Easy access to canada.

Stayed 2 nights in Aug 2024

4/10 Poor

Shannon

Travelled with group

3 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Wasn't very clean, no additional services, amenities and outlets in the room didn't work. very old and outdated, places of damage on walls and floors. No views of the water.

Stayed 2 nights in Aug 2024

8/10 Good

Shaheen

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

6/10 Okay

Arthur

Travelled with partner

2 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

Too much mud on the sidewalks and way too many pot holes they need to fix the entrance to the hotel road up

Stayed 2 nights in Aug 2024

8/10 Good

David

1 Sept 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Keene

1 Sept 2024

Disliked: Property conditions & facilities

The Jacuzzi didn’t work. The signage was bad. The site was a campus, but there’s no clear path for pedestrians to move between buildings or signage for the rates that were paying we would expect That the show would be included not an additional fee

Stayed 2 nights in Aug 2024

6/10 Okay

Karen

Travelled with partner

30 Aug 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

The check in girl had a nasty attitude regarding our room not being ready for 2 hours past check in time

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family

29 Aug 2024

Liked: Cleanliness

We were charged $20 incidental charge for each room but there were no incidentals.

Stayed 1 night in Aug 2024

8/10 Good

Brian

Travelled with partner

29 Aug 2024

Liked: Cleanliness

Disliked: Amenities

Property is showing its age and needs a facelift

Stayed 5 nights in Aug 2024

6/10 Okay

Verified traveller

27 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

The room was nice, however the bathroom was out dated and the jetted tub didnt look like it was cleaned. The balcony needs new railings. The wood is deteriorating and needs to be replaced. The swimming pool was never vacuumed. Did like the views from the hotel and it was in walking distance to the village.

Stayed 3 nights in Aug 2024

10/10 Excellent

James

Travelled with group

27 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

24 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Delapitated

Although the location is stunning, the hotel is in disrepair. There are many details that have been neglected from maintenance to housekeeping, all of which can easily be rectified for little money and a lot of needed effort. The housekeeping staff was rude and oblivious to the fact that customers can hear everything they say (none of which was nice) as we walked by on more than one occasion. There was what looked like blood on the lampshade that was shoved against the wall in an attempt to hide it. The office chair was peeling, the sitting chair was stained, the door to the balcony was moldy and covered in crushed bugs, and the balcony was rusty and covered with spiders. The view was amazing however once we looked past all that grossness. It is apparent that the owners need to be more hands on. This place could really be something with some TLC.

Stayed 1 night in Aug 2024

8/10 Good

nicholas

Travelled with family

23 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Hotel = mehhh...cleaning staff = amazing people

Front desk staff was average on check-in. Nothing to rave about. Checkout was better. This place was probably amazing 20 years ago but now it looks like it is just being milked for all its worth. Beds werent great, busted ceiling tile in the bathroom, pool room had rotting wood around edges and i fixed the hottub button to make the jets work. Despite this we still had a great stay...the place just needs a lot of work and someone to care about taking care of the customers instead of making top dollar...the cleaning staff however were incredibly nice and helpful when we asked for more pool towles and i was thankful for their cheerfulness...nicest cleaning staff i have ever met