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InterContinental Almaty, an IHG Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Almaty, an IHG Hotel

Exterior
2 bars/lounges, sports bar, lobby lounge
Exterior
Front of property
2 bars/lounges, sports bar, lobby lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Room service
    Room service

Explore the area

Map
181 Zheltoksan Street, Almaty, 50013
  • Kazakhstan Independence Monument
    8 min walk
  • Republic Square
    8 min walk
  • National Museum of Kazakhstan
    8 min walk
  • Almaty (ALA-Almaty Intl.)
    32 min drive

Room options

View all photos for Premium Room

Room amenity

Premium Room

  • 32 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Comfort Suite, 1 Single Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Comfort Suite, 1 Single Bed

  • 56 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Classic Room, 2 Single Beds

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room

Room amenity

Classic Room

  • 32 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Presidential Suite, 1 Single Bed, Smoking (Pasha)

Presidential Suite, 1 Single Bed, Smoking (Pasha) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Presidential Suite, 1 Single Bed, Smoking (Pasha)

  • 206 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Grand Suite, 1 Single Bed, Smoking

Room amenity

Grand Suite, 1 Single Bed, Smoking

  • Mountain view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, Accessible (High Floor, Lounge Access)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Classic Room, 2 Single Beds, Accessible (High Floor, Lounge Access)

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed (High Floor, Lounge Access)

Room amenity

Classic Room, 1 King Bed (High Floor, Lounge Access)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Room amenity

Grand Suite, 1 King Bed

  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Smoking (High Floor, Lounge Access)

Room amenity

Classic Room, 1 King Bed, Smoking (High Floor, Lounge Access)

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, Accessible

  • Mountain view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Rixos Almaty Hotel

Pool
Spa
Kids pool
Parking included
4.4 out of 5, Excellent, (157)
The price is €338
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Rixos Almaty Hotel

About this property

InterContinental Almaty, an IHG Hotel

Family-friendly ski hotel with a full-service spa
Skiing and snowboarding are not the only attractions at InterContinental Almaty, an IHG Hotel, where you can enjoy a meal at the restaurant, take a dip in an indoor pool, and relax in a full-service spa.
InterContinental Almaty, an IHG Hotel offers 277 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. A pillow menu is available. 26-inch LCD televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. This Almaty hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

2 outdoor tennis courts and a health club are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.
Our customers tell us that they enjoy the overall property condition at InterContinental Almaty, an IHG Hotel. During your stay, you're just a quick walk from Kazakhstan Independence Monument. Features include free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a meal at the buffet restaurant or drinks at the sports bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, manicures and pedicures or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Within a 10-minute walk of Kazakhstan Independence Monument and National Museum of Kazakhstan
  • Airport, train station pick-up and ski shuttle service available for a fee
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with the hotel's ski shuttle (surcharge). InterContinental Almaty, an IHG Hotel helps provide the perfect winter holiday with ski equipment rentals and ski passes. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. This luxury hotel also offers a children's pool, a health club and outdoor tennis courts. Free self parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
Asian Cafe – This buffet restaurant serves breakfast, brunch and dinner. A children's menu is available.
Sunset Efes Beer Garden – Overlooking the garden, this sports bar serves lunch and dinner. A children's menu is available. Open selected days.
Atrium Lounge & Bar – This lobby lounge serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.
Tennis Bar / Restaurant – On-site restaurant. Reservations are required. Open selected days.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Korean, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: KZT 14,760 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asian Cafe
  • Atrium Lounge & Bar
  • Sunset Efes Beer Garden
  • Tennis Bar / Restaurant

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,840 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 16800 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 14760 per person
  • Airport shuttle fee: KZT 13440 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 16800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Almaty, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

ALMATY InterContinental
InterContinental ALMATY
InterContinental Hotel ALMATY
InterContinental Almaty Hotel

InterContinental Almaty, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 92 reviews" "
Rating 8 - Good. 27 out of 92 reviews" "
Rating 6 - Okay. 9 out of 92 reviews" "
Rating 4 - Poor. 3 out of 92 reviews" "
Rating 2 - Terrible. 2 out of 92 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tania

Stayed 3 nights in Jun 2024

6/10 Okay

Carr

Stayed 5 nights in Mar 2024

10/10 Excellent

Jorge, Highlands Ranch

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Stayed 2 nights in Nov 2023

8/10 Good

Monica

Stayed 4 nights in Jun 2023

10/10 Excellent

Carter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean property. Not far from the centre but need to take a taxi or car to go anywhere.
Stayed 5 nights in May 2023

8/10 Good

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and excellent breakfast service
Stayed 7 nights in Nov 2022

6/10 Okay

GUILLAUME, ALISO VIEJO

Travelled with partner
Liked: Property conditions & facilities
Cleanliness of the room very approximate. the room hasn't been vacuumed in 15 days... I was not identified as an ambassador. I had to claim my benefits as a Diamond Elite Ambassador.
Stayed 14 nights in Aug 2022

6/10 Okay

Roy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk was not helpful at all
Stayed 22 nights in Sep 2022

6/10 Okay

Simon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
太陈旧了
Stayed 3 nights in Aug 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was very good. The receptionists and concierge were very helpful, and the gym was very clean and with new machines and a nice pool. My only criticism is that the bar in the lobby is understaffed and service could be slow, and if one wasn’t sitting near the bar, very slow. It needs more than one person working there all the time. Otherwise, the hotel overall provides a great service and the staff are all very helpful and kind.
Stayed 5 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 2 nights in Nov 2020

10/10 Excellent

Sergy, Moscow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mint quality -amazing after so many years . Turkish care.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Not 5 stars.
The hotel definitely needs to be renovated. Teams have to be retrained. This is definitely not a 5-star hotel and it is sad to see it being a part of the Intercontinental?Perfect family.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and welcoming. I had a nice stay.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nice property, superb food and service!
Stayed 5 nights in Dec 2019

10/10 Excellent

Arian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very helpful and professional staff. Excellent service and a tasty breakfast. Highly recommended
Stayed 1 night in Aug 2019

10/10 Excellent

Esmira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is very old, needs repair, and is not in line with the quality generally expected from the InterContinental brand (due to age) - time to repair and replace equipment - I don't think I've seen an older lamp in the last 10 years than what I had in my room
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Beautiful view
Stayed 1 night in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in all aspects
This was a great hotel with impeccable service! I had a two-week stay there and the staff was excellent from checkin to checkout. Breakfast buffet is awesome!
Stayed 13 nights in Mar 2019

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall it's a good hotel with helpful staff. But I found that apparently the facilities look pretty dated and the price is higher than I would expect.
Stayed 1 night in Feb 2019