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Four Points by Sheraton Asheville Downtown

3.0 star property

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Photo gallery for Four Points by Sheraton Asheville Downtown

Breakfast served
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Breakfast served
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym

Explore the area

Map
22 Woodfin St, Asheville, NC, 28801
  • Harrah's Cherokee Center - Asheville
    ‪6 min walk‬
  • Wicked Weed Brewing
    ‪10 min walk‬
  • The Orange Peel
    ‪11 min walk‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Asheville Downtown

Hotel with free parking, a short walk to Harrah's Cherokee Center - Asheville
Along with a restaurant, this smoke-free hotel has a fitness centre and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and dry cleaning. Housekeeping is available on request.
Four Points by Sheraton Asheville Downtown offers 150 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Four Points by Sheraton Asheville Downtown's great location. During your stay, you're just a quick walk from Harrah's Cherokee Center - Asheville. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the central location and the helpful staff
  • Within a 15-minute walk of Harrah's Cherokee Center - Asheville and The Orange Peel
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. WiFi is free in public spaces. A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 2400 square feet (223 square metres) and includes conference space. A fitness centre, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Asheville Downtown. Self parking is free.

This 3-star Asheville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Chop House – This restaurant only serves breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 16 for adults and USD 10 for children
  • A restaurant

Restaurants on site

  • Chop House

Things to do

  • Gym
  • Pool

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,400 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 45-inch TV with premium satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16 for adults and from USD 10 for children
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Asheville Downtown
Four Points Sheraton Asheville Downtown
Four Points Sheraton Hotel Asheville Downtown
Sheraton Asheville Downtown
Four Points Sheraton Asheville Downtown Hotel
Asheville Sheraton
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Asheville Four Points
Four Points by Sheraton Asheville Downtown Hotel
Four Points by Sheraton Asheville Downtown Asheville
Four Points by Sheraton Asheville Downtown Hotel Asheville

Four Points by Sheraton Asheville Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 1002 reviews
Rating 8 - Good. 313 out of 1002 reviews
Rating 6 - Okay. 111 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Tamirate, silver spring

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , staff is excellent , especially after hurricane should support the area
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
313 is the worst smell i've ever encountered.
Upon check in I was told that room 313 was the last one ever rented out due to a sold out condition and a broken closet door. I'm perfectly OK with that and don't care at all. However, room 313 smelled the worst hotel room ive ever stayed in. Like a 20 year old cigar lounge + burnt rubber. I've stayed hundreds of nights in hotels globally, many not "Great" but this is the first time ive left a really bad review. Hotel staff: Please do something about the incredible small in room 313 before renting it to someone else.
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia M

Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 1 night in Sep 2024

10/10 Excellent

Myra

Stayed 1 night in Dec 2024

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Roy

Stayed 2 nights in Dec 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Our room had a bad stench from the heater. We didn’t run it and were able to deal with it.
Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots oh homeless
Stayed 1 night in Dec 2024

6/10 Okay

Jason

Travelled with family
Disliked: Cleanliness
There was a toilet plunger in a bag outside our room. The room was not cleaned as i found pens in the sofa seats. It smelled like someone smoked and then sprayed bleachto cover it up.
Stayed 1 night in Dec 2024

10/10 Excellent

scott

Stayed 1 night in Sep 2024

8/10 Good

Tammy, Annapolis

Liked: Staff & service
Stayed 3 nights in Nov 2024

8/10 Good

Ralph, Roselle

Liked: Cleanliness, staff & service, property conditions & facilities
Visited a month after TS Helene came thru Asheville. I think the hotel is doing remarkably well for resolution it. I found it very convenient to downtown with plentiful parking. Hope to visit again when the situation has normalized in Asheville. Thank you for the hospitality!
Stayed 2 nights in Nov 2024

8/10 Good

roberta

Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Stayed 1 night in Sep 2024

4/10 Poor

Courtney

Stayed 1 night in Oct 2024

4/10 Poor

Kassidy

Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence under pressure
We stayed at this hotel the week of the hurricane. The staff went above and beyond with what they had to work with when the lights and water went out. Under a very stressful situation they were extremely accommodating. The room was clean and neat and would stay here again. Jamie in the bar was fantastic.
Stayed 6 nights in Sep 2024

10/10 Excellent

shannon

Stayed 3 nights in Aug 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good. Bert convenient to downtown-Asheville. Friendly staff.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Just a few blocks to walk to the main downtown area.
Stayed 3 nights in Sep 2024

8/10 Good

Julian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

John

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Jeanne, Tunkhannock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Negative was there are not enough electrical sockets and room is dark. The positive is the rooms are spacious, beds comfortable and they allow dogs. The location is perfect for walking downtown. We have stayed there before and will again. The free coffee in the a.m. is good too and there is a restaurant right in the building.
Stayed 3 nights in Sep 2024