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Hilton Garden Inn Austin NW - Arboretum

3.0 star property

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Photo gallery for Hilton Garden Inn Austin NW - Arboretum

Lobby
Reception
Lobby
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Pool

Explore the area

Map
11617 Research Blvd, Austin, TX, 78759
  • Arboretum at Great Hills Mall
    ‪4 min drive‬
  • Domain Northside
    ‪5 min drive‬
  • Q2 Stadium
    ‪6 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪22 min drive‬

Room options

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50-inch LCD TV with cable channels, TV, streaming services

Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom shower

Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Drinks & Snacks)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Drinks & Snacks)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

50-inch LCD TV with cable channels, TV, streaming services

Room, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Austin NW - Arboretum

Suburban hotel with 24-hour fitness centre and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Hilton Garden Inn Austin NW - Arboretum offers 138 air-conditioned accommodations with a safe and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Austin NW - Arboretum. During your stay, you'll be close to Q2 Stadium. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Great American Grille
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Q2 Stadium and 9 minutes from Lake Austin
  • Cats and dogs welcome for a fee
Hilton Garden Inn Austin NW - Arboretum offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1250 square feet (116 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a fireplace in the lobby are also featured at the business-friendly Hilton Garden Inn Austin NW - Arboretum. Free self parking is available.

This 3-star Austin hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grille – This bar specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 14 for adults and USD 8 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great American Grille

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,250 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 14.00 for adults and from USD 8.00 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Arboretum Hotel Austin NW
Hilton Garden Inn Austin NW Arboretum
Hilton Garden Inn NW
Hilton Garden Inn Austin NW Arboretum Hotel
Hilton Garden Inn Arboretum Hotel
Hilton Garden Inn Arboretum
Hilton Austin Nw Arboretum
Hilton Garden Inn Austin NW - Arboretum Hotel
Hilton Garden Inn Austin NW - Arboretum Austin
Hilton Garden Inn Austin NW - Arboretum Hotel Austin

Hilton Garden Inn Austin NW - Arboretum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1007 reviews
Rating 8 - Good. 242 out of 1007 reviews
Rating 6 - Okay. 70 out of 1007 reviews
Rating 4 - Poor. 30 out of 1007 reviews
Rating 2 - Terrible. 34 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience at the hotel. Friendly, quiet, clean, good breakfast especially the yogurt bowl. A couple things like the sink tub and similar would benefit from a little maintenance.
Stayed 3 nights in Dec 2024

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great, the staff was great, nice and quiet place and easy to get too….the bed could be a little more comfortable though. It was a little hard but other than that this place was great.
Stayed 2 nights in Dec 2024

8/10 Good

joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

challah

Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Aug 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Jameson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

ERMIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place tostay
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and tidy. It was my neighbors young folks ready to partay so my sleep was disturbed from 1030-3am.
Stayed 1 night in Dec 2024

10/10 Excellent

Diego

Stayed 1 night in Dec 2024

6/10 Okay

Sylvia Walters

Liked: Staff & service
Disliked: Property conditions & facilities
Old and in need of an uplift
This is an old hotel with dark furniture, poor lighting, and carpet in need or replacing. I was surprised that there are still hotels like this, especially in the arboretum area of Austin. The staff was friendly enough and I was happy to get a text from a staff member who was there to answer any questions. Very nice. The bathroom sink was clogged and that was disappointing. I will not stay there again
Stayed 1 night in Dec 2024

8/10 Good

Stanley

Disliked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

CLETA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here several times because of the convenient location.
Stayed 1 night in Nov 2024

10/10 Excellent

Sallie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

GREG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Clean comfortable room, reasonably priced breakfast which was excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Nov 2024

6/10 Okay

Erin

Disliked: Cleanliness, staff & service
Won’t stay here again
The front desk staff was not friendly at all, breakfast was not included, and there were public hairs stuck to the ceiling in the bathroom above the sink (absolutely disgusting). There were also apparently break-ins to the cars in the parking lot in the past. Though it didn’t happen to us, we were worried about where to park.
Stayed 2 nights in Nov 2024

10/10 Excellent

Oliva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous staff
Stayed 1 night in Nov 2024

10/10 Excellent

Fran

Stayed 1 night in Nov 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was super friendly. The gentleman and lady on Sunday morning were so nice and their customer servixe was great!
Stayed 1 night in Nov 2024

8/10 Good

John, Lometa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, good breakfast. Property is older and needs a little attention to small details, but overall a nice stay.
Stayed 1 night in Nov 2024

6/10 Okay

Wayne

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Okay stay
Hotel needs to be updated. Lots of patch work throughout the bathroom. Old carpets. Good location though.
Stayed 1 night in Nov 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed hotel, however, the noise of air conditioners below my room were very loud all night long and woke me up a lot. Therefore, I did not sleep well.
Stayed 2 nights in Nov 2024