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Hotel Helenenburg

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Helenenburg

Mountain view
Exterior
Standard Double Room, Balcony, View | Hypo-allergenic bedding, in-room safe, free WiFi
Reception
Spa

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Kötschachtaler Str 18, Bad Gastein, Salzburg, 5640
  • Gastein Ski Resort
    1 min walk
  • Graukogel Cable Car
    5 min walk
  • Gastein Vapor Bath
    8 min walk

Room options

View all photos for Standard Double Room, Balcony, View

Standard Double Room, Balcony, View | Hypo-allergenic bedding, in-room safe, free WiFi

Standard Double Room, Balcony, View

  • 20 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Balcony, View

Standard Single Room, Balcony, View | Hypo-allergenic bedding, in-room safe, free WiFi

Standard Single Room, Balcony, View

  • 12 sq m
  • Valley view
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel Helenenburg

Ski-in/ski-out hotel with a restaurant
Enjoy direct access to the slopes and a sauna at Hotel Helenenburg during the winter, and return in the summer for a round at the hotel's golf course. Housekeeping is not available.
Hotel Helenenburg offers 40 accommodations with a safe and a hairdryer. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include baths or showers. This Bad Gastein hotel provides complimentary wireless Internet access.

Recreational amenities at the hotel include Golf course, ski-in/ski-out access, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Helenenburg, you're just a quick walk from Gastein Ski Resort. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast offered for a fee
  • Services include supervised childcare, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a golf course, a 24-hour gym and a sauna
  • Steps from Gastein Ski Resort and 5 minutes on foot from Graukogel Cable Car
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Visit for the area's skiing and snow in the winter, and then return when the snow melts for a round of golf at the on-site golf course. After a day on the slopes, enjoy use of the hotel's facilities such as a 24-hour fitness centre and a sauna. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi is free in public spaces. Self parking is free.

This 3-star Bad Gastein hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Hotel Helenenburg has a restaurant on site.
Room service is available.

Languages

German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Pets

  • Pets: EUR 10 per pet, per day, plus a deposit of EUR 10 per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night
  • Tourism fee: EUR 1.10 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: EUR 10 per day
  • Pet fee: EUR 10 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Helenenburg Bad Gastein
Hotel Helenenburg
Helenenburg Bad Gastein
Helenenburg
Hotel Helenenburg Hotel
Hotel Helenenburg Bad Gastein
Hotel Helenenburg Hotel Bad Gastein

Hotel Helenenburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 39 reviews" "
Rating 8 - Good. 22 out of 39 reviews" "
Rating 6 - Okay. 2 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Davor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

vivi, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
We enjoyed staying in this quiet hotel with wonderful views and hospitable staff.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with a beyond wonderful staff. They even include a city pass with your room that gets you discounts throughout the area. The complimentary breakfast is delicious and offers a wide variety. Absolutely wonderful and for a great cost

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful gem
It was fabulous! The customer service from the front desk clerk and the restaurant staff was personal, friendly and professional. It was a very welcoming hotel with very spacious rooms and balconies. The three course dinner was cheap and delicious! We were not able to stay for breakfast on the morning we checked out so the staff prepared lunch kits for each of us for the next day.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Breakfast could start at 7'o clock instead of 7:30. Pillow was too thin for me. Otherwise good value for money.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
Der Ausblick vom Hotel über das Gasteinertal ist spektakular, das Hotel ist leider jedoch in die Jahre gekommen. Die Ausstattung der Zimmer doch schon recht überholt, die Betten hingegen waren bequem. Enttäuschend war, dass die Handtücher nicht ausgetauscht wurden, obwohl wir sie auf den Boden gelegt hatten. Sie wurden einfach wieder aufgehängt. Wir wussten dann nicht mal mehr, wer welches Handtuch benutzt hatte. Das Frühstück war grundsätzlich ok, aber auch nicht herausragend. Das Personal an der Rezeption recht mürrisch, von Freundlichkeit oder Herzlichkeit war nichts zu bemerken. Die Gastein-Karte wurde uns erst auf Anfrage ausgeteilt, wir hätten damit die Therme, den Bus und die Liftkarten billiger bekommen.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles hat uns gefallen, bis auf das Bett/die Matratze - diese war steinhart, so dass wir kaum geschlafen haben.
Stayed 2 nights in Jan 2020

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otrolig utsikt
Fantastisk utsikt!! Enkelt inrett men fräscht rum. God frukost med mycket att välja på.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Jesus

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

heikki

Liked: Cleanliness, staff & service
Ihan ok
Hotelli oli hieman vanhahtava,mutta palvelu hyvää ja ystävällistä. Hotelli sijaitsee vähän syrjässä keskustasta, mutta ilmaiset ski bussit toimivat hyvin.
Stayed 4 nights in Feb 2019

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä ja rauhallinen hotelli yöpymiseen
Hotelli rauhallisella paikalla upein näköaloin laaksoon, jos parveke sinne päin. Hyvä hinta-laatusuhde ja hyvä aamupala. Grosskugelin hissiasema ihan vieressä. Upeat rinteet ja ei ruuhkia kiusana.
Stayed 3 nights in Feb 2019

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Esqui em Bad Gastein
Hotel a 1.3 km do centro, os apartamentos possuem varanda com linda vista de toda a cidade. O quarto é amplo,não dispõe de cafeteira, moveis antigos, banheiro moderno com banheira. O café da manhã é razoável, estacionamento excelente, os funcionários do hotel são muito amaveis e não medem esforços para que o hospede se sinta bem-vindo . Excelente pra quem quer esquiar, uma das pistas situa-se a alguns metros do hotel.
Stayed 5 nights in Jan 2019

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra vistelse
Bra service genomgående , trevlig hjälpsam personal, stort rum med utsikt mot dalen. Bra frukost, prisvärt Lugnt läge
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gutes hotel oberhalb bad gastein
das Hotel steht oberhabl der stadt bad gastein. es ist einfach zu dem Hotel mit dem Auto zu kommen. genug Parkplatz. es ist auch einfach zu fuss in die Stadt zu gehen. wunderschönes ausblick. sehr nette Rezeption und überhaupt alle im Hotel. gutes essen. Möglichkeit am abend im aufethalsraum sitzen bleiben.
Stayed 2 nights in Sep 2018

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice personal.
Stayed 2 nights in Jul 2018

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

4/10 Poor

Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Peder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JAROSLAV

Liked: Cleanliness, staff & service, room comfort
Good value for money
Snídaně byla slabina, nekvalitni potraviny a pecivo z rozpeků. Vetsina hotelů to tak bohuzel ma,kdy se to konecne zmeni?

8/10 Good

Monica, Örnsköldsvik

Liked: Cleanliness, staff & service, room comfort
Prisvärt och gemytligt.
Vi var en familj på 4 som var på skidsemester. Hotellet serverade en helt ok frukost, bjöd på lite "imbiss"(snacks) på eftermiddagen (dryck fick man betala för) och erbjöd också en 3-rätters middag för 12 Euro, som inte var något märkvärdigt men helt ok när man inte orkade gå ut och leta något annat efter en lång dag i backen. Personalen var väldigt hjälpsam. Hotellet låg lite utanför, det tog ca en kvart att gå in till byn.

6/10 Okay

Sanna, Espoo.

Liked: Cleanliness, staff & service
Lasketteluloma Bad Gasteinissa.
Hieno näkymä huoneen parvekkeelta. Henkilökunta erittäin ystävällistä. Kuljetus juna-asemalle mahdollinen. Hotellin illallisella hyvä hinta/laatusuhde.

10/10 Excellent

Mikael, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevligt och prisvärt hotell !!
Mycket trevligt hotell med en mycket god service av personalen på hotellet. Närhet till ett av skidsystemen o ca 15 min promenad till centrum. Men det går gratis skidbussar dagligen vilket gör det enkelt att transportera sig mellan hotell o de olika skidområdena .. Kan varmt rekommendera detta hotell.