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"The hotel is closely situated by restaurants, convenience stores, U-bahn and other necessary facilities. My only concern was money taken out of my ac ... " More

By a verified traveller on Wed 23 Aug 2017

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Pure Room Single Use

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Pure Plus Courtyard View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Pure Courtyard View Single Use

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Pure Plus Room Single Use

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Pure Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Pure Plus Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sorat Hotel Berlin. During your stay, you're just a quick walk from Zoo Berlin. You'll find features such as free WiFi in public areas and concierge services. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Zoo Berlin and Kurfürstendamm
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Sorat Hotel Berlin ratings based on 37 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sorat Hotel Berlin

Everyone (16) Couples (6) Family (2) Other (4) Friends (2)
2 out of 5

If all you need is a bed then this hotel will do

Pros: The location was perfect, near the zoo and the excellent public transport.
Cons: Tea and coffee making facilities in all rooms.
Location: The hotel is perfectly placed , close to shops and restaurants, and easily placed to get into central Berlin.
This hotel was booked via a budget holiday site and was picked due to it’s location. Even as a budget hotel I would have expected at least tea and coffee making facilities in the room. You only get this if you are booked into a superior room.

Posted by , from Stirling on 14 Oct 2017

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Comment from Hotel Management

16 Oct 2017 by sorat

Dear Fraser, what a pity we did not fulfill your expectations. Our rooms are equipped exactly as written here in the room descriptions, so we are a bit astonished by reading you missed a coffee/tea set in your standard room, although obviously this is a feature of the comfort room. If this is so important for you, please choose the higher category next time.

4 out of 5

Economical and in a good location

The hotel is closely situated by restaurants, convenience stores, U-bahn and other necessary facilities. My only concern was money taken out of my account without any reason given or reply when the issue was addressed.

Posted by , from Manchester on 23 Aug 2017

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Comment from Hotel Management

9 Oct 2017 by sorat

Dear Mike, Thanks a lot for staying with us. Unfortunately we cannot find out what went wrong with the payment. Perhaps you booked a special discounted rate with prepayment-policy? Nevertheless a big thank-you for staying with us and for your feedback. See you!

4 out of 5

Great Location - Pleasant Staff -

Rooms need to be brought up to date with a more contemporary feel -

Posted by , from Glasgow - Scotland on 17 May 2017

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Comment from Hotel Management

22 May 2017 by sorat

Hi George, we are working on it :-) Our comfort category is completely renovated now, free access to the hallway fridges with water, beer and juice included.

5 out of 5
Hôtel rénové est très bien placé. Près du métro et du bus, proche des magasins, du zoo. Hôtel très bien et niveau qualité prix, rien à dire. Les chambres (pure) sont assez grandes avec un coin pour s'asseoir et pour ranger ses affaires. Je recommande vivement.

Posted by on 25 Oct 2023

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Comment from Hotel Management

2 Nov 2023 by sorat

Un immense et chaleureux merci pour cette super évaluation en ligne, chère Delphine ! À plus!

5 out of 5
Majoitusliikkeen sijainti on kultturellille väelle otollinen joukkoliikenneyhteyksien kannalta.

Posted by on 6 Oct 2019

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Comment from Hotel Management

9 Oct 2019 by sorat

Ihana! Suuri kiitos ja aurinkoiset terveiset Suomelle!

4 out of 5
Das Hotel liegt sehr zentral und ist öffentlich hervorragend zu erreichen. Da es an beiden Tagen sehr heiß war, habe ich im Zimmer eine Klimaanlage vermisst. Auch war der Teppich im Eingangsbereich fleckig und die Tapete stellenweise aufgerissen.

Posted by on 4 Sep 2019

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Comment from Hotel Management

7 Sep 2019 by sorat

Wir bedanken uns herzlich für den Besuch und für`s Bewerten und stimmen Ihnen voll und ganz zu: eine Klimaanlage während der kürzlichen Hitzewelle wäre nicht nur bei uns, sondern auch daheim einfach traumhaft gewesen ;-) Bei uns gibt`s stattdessen portable Ventilatoren, die für ein wenig Abkühlung sorgen. Am Verschönern bleiben wir dran, versprochen!

3 out of 5
Siivous oli moitteetonta jokaisena päivänä. Aamiainen oli maksullista, mutta monipuolinen. Henkilökunta oli asiallista ja ystävällistä. Huoneen avaaminen ja sulkeminen avaimella oli usein hankalaa oven lukkojärjestelmän vuoksi. Huoneessa ei ollut ilmastointia eikä kylmäkaappia/baarikaappia näkyvillä.

Posted by on 15 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by sorat

Paljon kiitoksia varauksestasi ja ystävällisestä arvostelustasi. Yksikään huoneista ei ole ilmastoituja tai minibaareja, mutta ne tarjoavat kaiken, mitä tässä luetellaan.

4 out of 5

Posted by on 8 Jul 2019

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Comment from Hotel Management

9 Jul 2019 by sorat

Merci, gracias, thank you, vielen Dank!

3 out of 5
Gute Lage, ruhig, aber alt und abgewohnt. Frühstücksbuffet ist zwar reichhaltig, aber relativ lieblos.

Posted by on 18 Feb 2019

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Comment from Hotel Management

22 Feb 2019 by sorat

O Schreck, dabei legen wir doch so großen Wert darauf, unseren Gästen mit einem leckeren und reichhaltigen Frühstück den Start in den Tag zu versüßen, und werden gerade dafür so gelobt. Wir schauen umgehend drüber, denn "lieblos", nein, das darf nicht sein! Vielen, vielen Dank für`s Bescheidsagen! Übrigens, die Zimmer unserer Komfort-Kategorie sind bereits komplett durchrenoviert, zusätzlich mit einer Kaffee-Tee-Station ausgestattet und als kleine Besonderheit kann man sich nach Herzenslust aus dem Getränkekühlschrank in der Lobby bedienen.

5 out of 5
Komfortables, angenehmes Hotel, an ruhiger, verkehrsgünstiger Lage. Freundliches und zuvorkommendes Personal.

Posted by on 25 Dec 2018

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Comment from Hotel Management

16 Jan 2019 by sorat

Oh, das freut uns riesig! Ganz, ganz lieben Dank für die volle Punktzahl. Einen guten Rutsch ins neue Jahr wünscht Ihnen Ihr Team vom SORAT Hotel Ambassador!

Property Features

As a guest of Sorat Hotel Berlin, you'll find a terrace, a vending machine, and multilingual staff. WiFi is free in public spaces. Sorat Hotel Berlin also features tour/ticket assistance, coffee/tea in common area, and concierge services. A complete renovation of Sorat Hotel Berlin was completed in December 2021. Smoking is allowed in designated areas at this 3-star Berlin hotel.

  • 1 building
  • 100 guestrooms or units
  • 7 levels
  • Built in 1964
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Zoological Garden Station (1.4 km / 0.9 mi)
  • Metro station: Wittenbergplatz U-Bahn (0.4 km / 0.2 mi)

Room Amenities

Sorat Hotel Berlin offers 100 accommodations with complimentary bottles of water and coffee/tea makers. 45-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers. This Berlin hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (weekly)
  • Hairdryer
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete COVID-19 vaccination at least 15 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 9 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 16 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and Eurocard. Cash is not accepted. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 15 days prior to check-in.

  • One child stays free
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • UnionPay
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 15
  • Property does not offer on-site COVID-19 testing
  • Cashless transactions are available
  • Contactless check-out is available
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 9
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Berlin
  • Ambassador Hotel Berlin
  • Hotel Ambassador Berlin
  • Hotel SORAT Ambassador Berlin
  • SORAT Ambassador
  • SORAT Ambassador Berlin
  • SORAT Ambassador Hotel Berlin
  • SORAT Berlin
  • SORAT Hotel Ambassador
  • SORAT Hotel Ambassador Berlin
  • Sorat Hotel Berlin Hotel
  • Sorat Hotel Berlin Berlin
  • Sorat Hotel Ambassador Berlin
  • Sorat Hotel Berlin Hotel Berlin

You should know

  • One child aged 9 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Free WiFi in public areas has a 1-device limit.
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