The room was fine, but it was so noisy - I've never experienced so much noise from all directions: The pounding came from below (laundry machines maybe?) and sounded like drums pounding. I thought there might be a bar down below. This went on until past 2 AM, and was very disturbing. The shuttle that was promised didn't show up. I had to get someone to call customer service, and once patched through, it still took 20 more minutes for the courtesy shuttle. By that time I had waited for over an hour in the cold wind at night at Logan. Breakfast was gross. There was only white bread or bagels and the toaster didn't work, so I had some oatmeal. At least they got that right. There were no scrambled eggs. There was no attendant in the breakfast area. Only grape jam and tiniest butters, no almond or soy milk, so for lactose intolerant guests there is nothing available. I wouldn't stay there again for over $200.00 I expected a much better stay.