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Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Exterior
On the beach, free beach cabanas, sun-loungers, beach umbrellas
Luxury Suite (Walkout) | View from room
Honeymoon Suite, Oceanfront | Egyptian cotton sheets, premium bedding, free minibar, in-room safe
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Gym

Explore the area

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Le Chique
    1 min walk
  • Cancun Bus Station ADO
    34 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Premium Suite

Premium Suite | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Premium Suite

  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool | 6 outdoor pools, free pool cabanas, pool umbrellas

Luxury Suite (Walkout)

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up) | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Premium Suite (Swim Up)

  • 50.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

  • 58 sq m
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up) | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite (Swim Up)

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma. During your stay, you're just a quick walk from Petempich Bay. You'll find features such as free WiFi in public areas and free self-parking, plus 6 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at SPOON, one of the property's 6 restaurants and 6 bars/lounges
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Treat yourself to massages, body wraps or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
  • Local-area and shopping centre shuttle service available for a fee
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

SPOON – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
TAPAZ – This family restaurant specialises in international cuisine and only serves dinner. Open daily.
SIENA – This restaurant specialises in Italian cuisine and only serves dinner.
LE CHIQUE – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
ZAVAZ – This restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • LE CHIQUE
  • SIENA
  • SPOON
  • TAPAZ
  • ZAVAZ

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,154 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 400 out of 1001 reviews" "
Rating 8 - Good. 224 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 117 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sherley-Sony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place is peaceful and very safe in my opinion. Room services was perfect. My only issues were the elevators that stopped working.
Stayed 5 nights in Sep 2024

10/10 Excellent

Bhavit

Stayed 2 nights in Sep 2024

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Terice

Liked: Property conditions & facilities
It was good
Stayed 5 nights in Jun 2024

6/10 Okay

Rolando

The service they provide was big different than the marketing they made!!
Stayed 9 nights in Sep 2024

4/10 Poor

Bogdan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property by itself is good, has a lit of nice swimming pools, which is amazing, pool barsalso good, but unfortunately there is no beach zone at all, only seaweed and you cant swim there at all, only in swimming pools. For me was fine for 1 night, but for people who booked for 5 days or more will be very frustrating. Hotel stays in poor hotelier zone, far from other facilities and city which is uncomfortable as well. That was my 2nd hotel for my vacation and I made a check out around 1:45 pm, and they were charging me for that, other hotels in Cancun just offering you staying with them until you have your flight without any additional charges, which shows their proper hospitality. In general hotel is so so, but i wouldn't not come back.
Stayed 1 night in Sep 2024

10/10 Excellent

Ernesto

Stayed 5 nights in Aug 2024

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice variety of foods! Liked that there was an adult only pool option. Our room had pool access from the patio door. Wasnt crowded or busy.
Stayed 6 nights in Sep 2024

10/10 Excellent

Celisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible hospitality. From when I stepped onto the property until I was escorted into my ride by the sweet and sincere Angel!! Honestly if I credited them all by name I would be out of space here. Just exceptional. It was a bit too slow of season and especially because they were about to close for renovations so very very few people at the resort … but I was in the mood to just Rest and relax luckily. My Room was absolutely Deluxe and the patio divine!!!
Stayed 4 nights in Sep 2024

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service
I would rate the hotel at 3.5 stars. The staff was exceptional friendly, respectful, and attentive. However, I was disappointed that many of the restaurants and the buffet were closed during my stay. I visited during Labor Day week, and the property was relatively empty. On my last day, I struggled to find an open place to eat, which led me to rely on room service, which was free due to the closed restaurants. This resort is more suited for relaxation rather than partying, with a lot of older guests present. The highlight of my stay was definitely the room. It was spacious, featuring a balcony and an in room jacuzzi by far the best room I’ve ever stayed in. Unfortunately, the food didn’t meet my expectations. There were no tacos available when I ordered room service, so I opted for a quesadilla that was less than satisfactory compared to what I’ve had in New York. Additionally, some of the concrete around the pool area needs repair.
Stayed 3 nights in Sep 2024

8/10 Good

Adolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. Beach area was small and didn't have access to some of it. The restaurant were good but not a whole lot of selections.
Stayed 4 nights in Sep 2024

2/10 Terrible

Mariam

Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt like anything about it I was very bored there! I spent the worest birthday ever, not going there anymore and im not going to recommend it to no one but I will keep telling people about it so they dont go and waste their money People go vacations to have fun not to sleep
Stayed 6 nights in Aug 2024

2/10 Terrible

Henry, HOUSTON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer services
Stayed 3 nights in Aug 2024

10/10 Excellent

Anitra Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Linda Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
We loved how everyone was lovely and helpful. The staff here were excellent and satisfied with the experience overall. We would love to stay here for our next trip!!
Stayed 6 nights in Aug 2024

6/10 Okay

Parsine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I went to propose to my lady and the first day on the resort was a disaster. The room was dark due to all lights not working, the jacuzzi tub was stained with dirt or some type of rust, the resort smell like a swamp due to seaweed build up on beach, couldn’t use beach the whole stay. The door leading to the swim out wouldn’t lock you can just pull the door open from the outside. Maintenance had to come to the room twice to fix the problem. The water in the pool was murky and had a nasty film on the top. We finally were moved to a different room after talking to management. We enjoyed our stay because we were off the resort for most of our stay. Also Expedia has false pictures on site, the beach is not as nice as the picture on the site. And when I complained to Expedia they only wanted to offer me 50 point for my next booking through them. Overall the resort was not what it look like on Expedia site and I feel like I was falsely advertised to. Please update your photos and update you photos for resorts.
Stayed 4 nights in Aug 2024

8/10 Good

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 6 nights in Aug 2024

2/10 Terrible

amanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Yoitel Machado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, 100 recommended
Stayed 7 nights in Aug 2024

10/10 Excellent

Kiewanda, Arverne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Azul was amazing from the food, spa, pools, swim up bars all great, staffing was very kind and attentive if you needed something they were quick to assist you, the room was beautiful really enjoyed the jacuzzi. The property it self is amazing but you can tell it need a bit of work all in all I would definitely stay here again
Stayed 5 nights in Aug 2024

2/10 Terrible

Liz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel had so much potential but the service is terrible. There are only one or two people doing check in and check out during peak hous, making people wait for a long time. The staff is unfriendly and never smile- they seem bothered by tourists. The safe in the room was not working- we needed to call reception to get it working but our phone didn’t work. Also the beach was smelly and disgusting. The water was pure brown and we never went into the ocean because of that. The food is not 24/7 so this is not a good choice for all inclusive hotels because the restaurants close down. There is no such thing as snack bar where kids can easily go grab a hamburger whenever they feel hungry throughout the day. Also to make appointments at a restaurant you can only do it in some kiosks and not by phone. Nobody told us that the kiosks close early so we could not book our reservation. There is a starbucks but it also closes early- overall what a let down. I will never come back here
Stayed 2 nights in Aug 2024

6/10 Okay

Kimberly Faith

Travelled with family, Travelled with family and small children
Liked: Staff & service
I liked that there were multiple pools to choose from and you did not have to fight for places to sit. However, there was very little beach and the beach does not look like what the photos depict. The children's area was closed while we were there, which was one of the main reasons we booked at this resort which was also a bummer but we still had a good time and enjoyed our stay.
Stayed 5 nights in Jul 2024

10/10 Excellent

Md

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property and service is good, but they need to Focus on Food menu
Stayed 3 nights in Aug 2024