Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Standard Room | In-room safe, iron/ironing board, WiFi, bed sheets
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    â€Ș1 min walk‬
  • Iberostar Cancun Golf Course
    â€Ș7 min walk‬
  • Oasis Arena
    â€Ș9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș16 min drive‬

Room options

Deluxe Suite, 1 King Bed with Sofa bed

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Double Room, Partial Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Doble Room Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
At Emporio Cancun Optional All Inclusive, hit the beach, dine on-site at CĂșA Culinary Artisans or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self-parking, plus 3 restaurants and 2 poolside bars.
  • Free self-parking
  • Enjoy international cuisine with ocean views at CĂșA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, bicycles to rent and a playground
  • Guests have great things to say about the clean guestrooms and the pool
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a kids' pool, an outdoor pool, a waterslide, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square metres) and includes conference space. Spa services, a terrace, and an arcade/games room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
CĂșA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and Ă  la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CĂșA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 495 for adults and from MXN 320 for children
  • Fee for in-room wireless Internet: MXN 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 757 out of 1598 reviews
Rating 8 - Good. 344 out of 1598 reviews
Rating 6 - Okay. 211 out of 1598 reviews
Rating 4 - Poor. 127 out of 1598 reviews
Rating 2 - Terrible. 159 out of 1598 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shaquanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why go anywhere else, This is the perfect place
My 2nd time this year staying at this resort. It’s beautiful, clean, accommodating, reasonable in price and good food and drinks. We love staying here
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was great. The property is beautiful. We didn't do AI but did get bfast included (which was great).
Stayed 2 nights in Nov 2024

8/10 Good

whitney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel with wonderful staff. Everyone had a smile and was super friendly. The food was great. I was never able to get a reservation for the italian restaurant as it was super booked. But all the other restaurants were tasty. My only complaint was the housekeeping directly related to my room. The first night i had no remote. Also the complimentary bottle of water was opened/used. On subsequent nights i received no replacement washclothes, and they would leave various items out i.e sheets were on the counter, clean trash bags on the bathroom counter. Very minor, which i am sure is in relation to how quickly they are having to turn over rooms.
Stayed 5 nights in Nov 2024

6/10 Okay

Zahra

Liked: Cleanliness, property conditions & facilities
Not enough dinning options. Most require reservations. Not enough food options
Stayed 9 nights in Nov 2024

10/10 Excellent

Ishita

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice property. Staff were very friendly
Stayed 3 nights in Nov 2024

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There were jackhammers running constantly outside our room from 9:00 am to 6:00 pm for 9 of the 10 days we were there. It was so loud up in our 9th floor room that we opted for excursions everyday just to get away from it. The hotel was okay in general, and the breakfast was fine. We opted out of the all inclusive as we ate at the daily excursions we took. Had we known about the construction we would have booked somewhere else. Without the construction issue, the hotel would have been rated a 7 for us.
Stayed 10 nights in Nov 2024

6/10 Okay

Juan, Corona

Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Naira

Stayed 4 nights in Oct 2024

8/10 Good

Lisseth

Stayed 1 night in Nov 2024

10/10 Excellent

Ahanaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

ANDERSON

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Wouldn’t recommend it, when I arrived in the room, found a cockroach dead on the floor, they changed our room. The new room shampoo and conditioner were misplaced, when I opened to fix it, inside the bottle holder was molded. Chair and coach were stained. At dinner the buffet was poor, asked to replace a beef 3 time, took a while for them to do
Stayed 1 night in Nov 2024

8/10 Good

Alireza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well. We requested to change our room and they were so welcome to that.
Stayed 5 nights in Nov 2024

8/10 Good

JUDITH, La Porte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Yusalet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 4 nights in Jul 2024

2/10 Terrible

Alejandro

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Has good views but terrible service My room was dirty, they gave me a different room but it was a long delayed deal. Elevator out of service for my total stay and they have loud construction from 6:am to late night hours
Stayed 3 nights in Oct 2024

6/10 Okay

FESTUS

Travelled with family
Disliked: Property conditions & facilities
NOT MANY DINING CHOICES
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The food and other amenities were fantastic.
Stayed 4 nights in Oct 2024

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little get away.
Stayed 5 nights in Oct 2024

6/10 Okay

Cynthia

Travelled with group
Liked: Cleanliness, staff & service
We stayed there for 15 nights. First week we could order drinks at the beach and pay with cash. Second week, they said it was not allowed. What's up with that??? The "vendors" are obviously using Emporio as an escape from the police. The "private security" on the property is for appearances only. We saw vendors "esacpe" up the stairs, take off vendor clothing, come down and keep an eye out for police, alert other vendors, and then go change back into their vendor clothing once police were gone. We saw young man leave items on a chair and run on the stairs and police came and stopped and ran up stairs too late to catch him. We tried to alert someone of what the young man left, but security didn't speak english and pointed us to the towel lady. Later, from our balcony, two "vendor" ladies came up, opened the container the young man left and get on the phone, and then take it and leave the beach. Another day to male vendors ran from police and hid in the corner behind the turtle nests, right under our balcony. Once the police had passed by, they came back out. We don't know who is paying who to have your private security have all of this going unnoticed, but it was unbelievable to use...each and every day. We've vacationed in Cancun for 25 years. The water and sand were the best we've ever seen. But the layout of your resort, the lack of security, and being treated as 2nd class patrons will have us go to other resorts in the future. Our experience will be shared.
Stayed 15 nights in Oct 2024

10/10 Excellent

Luis, Coconut Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing is the staff Not very happy with the Fasano restaurant
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our honeymoon.
This was our honeymoon for me and my wife. It was absolutely perfect. The view from the balcony was incredible. We both loved our room and the entire property was amazing. The waiter at one of the restaurants was awesome. Highly recommended for a romantic stay.
Stayed 4 nights in Oct 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

2/10 Terrible

Yousuf

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The rooms are super dirty. When I stayed there. Room service didn’t do their job. Would literally make the bed and not even bother emptying the garbage can, forget cleaning and sweeping the floor. The concierge was supposed to put a gift or cake in my room as it was my honeymoon. I would remind them everyday but they never did and I was there for multiple days. I had switch rooms more than once cuz a/c wasn’t working. Don’t let pictures deceive you. Awful experience. Poor staff especially Jose the manger. Barely knows English or acts like he doesn’t know English when it’s convenient for him
Stayed 5 nights in Jul 2024

2/10 Terrible

Alando

Stayed 5 nights in Oct 2024

8/10 Good

corinne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024