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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Lobby
Outdoor wedding area
Exterior
Private beach, beach massages, scuba diving, snorkelling

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All-inclusive
  • Hot tub
  • Room service

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    12 min walk
  • Agave
    1 min walk
  • Cancun Bus Station ADO
    14 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.7 out of 5, Exceptional, (1064)
The price is €1,191
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Atelier Playa Mujeres - Adults Only - All Inclusive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 7 outdoor pools
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of Excellence Playa Mujeres - Adults Only All Inclusive's great beach location. During your stay, you'll be within walking distance of Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 7 outdoor pools.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine with ocean views at Toscana, one of the property's 10 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Indulge with body wraps, body treatments or manicures and pedicures at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Guests have great things to say about the restaurant and the beach
  • 8 minutes by car from Playa Mujeres Golf Club and 11 minutes from Ultramar Ferry Puerto Juárez
  • Airport shuttle service available for a fee
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Toscana – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
The Lobster House – This beachfront restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
The Grill – This beach steakhouse serves lunch and dinner. Open daily.
Barcelona – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
The Flavor Market – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 785 out of 1010 reviews" "
Rating 8 - Good. 129 out of 1010 reviews" "
Rating 6 - Okay. 54 out of 1010 reviews" "
Rating 4 - Poor. 20 out of 1010 reviews" "
Rating 2 - Terrible. 22 out of 1010 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paulio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and the food was great. The entertainment was great as well.
Stayed 6 nights in Sep 2024

4/10 Poor

Abhirika

Travelled with group
Disliked: Staff & service, amenities
Overall the property is average. However, if I’m asked to come again then I would choose not to stay here. The service is bad, food at the restaurants is terrible. Special requests are not considered. Not for large group of 10 plus.
Stayed 3 nights in Sep 2024

10/10 Excellent

Zaheer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everyone there!! Super accommodating, professional, and friendly staff.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Excellence was amazing! This hotel sets the bar and I definitely will be returning!
Stayed 5 nights in Sep 2024

2/10 Terrible

Joe

Liked: Cleanliness
Disliked: Staff & service, amenities
Property was clean . Nothing breath taking to the visuals at the property. No A/C in any shows or restaurants, hard to eat when you are hot . Food is horrible with extra small portions. They dress it up but quality is just not good. Staff enforces rules , who wants rules on vacation. Do not waste time or money on this resort . They shut our room A/C off last night in our room . Offered an upgrade for next visit , that was a waste of paper.
Stayed 7 nights in Sep 2024

10/10 Excellent

Usman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Epic place, staff are lovely, all round great experience
Stayed 4 nights in Sep 2024

8/10 Good

Brenda

Stayed 3 nights in Aug 2024

10/10 Excellent

jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the sister property, Finest, several years ago. Excellence was just a step up from our memories of Finest. The food was a little better, the amenities were a little better. The services were great- the extra touches of turn down and room cleaning were just delightful. Highly recommend and would go again.
Stayed 7 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

10/10 Excellent

Luis, Westwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look no further for a luxury stay in paradise. The restaurants are all great. The only one we didn’t try was the Sports Bar because what’’s the point, I can go to a place like that anywhere back home. The beaches are intimate and pristine. The grounds and amenities are expansive. You could stay here for a week an easily never manage to hit everything. Speaking of expansive, my only piece of feedback is lack of location signage. We spent more time wandering trying to find our room and restaurants than anything. Room buildings are numbered (Building 3, building 4, etc.). All of these buildings are identical but lack signage to let you know A. Where you are or B. How to get there. There’s an app with a map, but it does not help. The other thing is that EVERYTHING is done through the app. Every menu for every restaurant is in the app. I dont know about you- but on a vacation I really want to disconnect and not rely on my mobile device as much. So to have to rely on your phone for basically every menu and destination in the resort is a bit much. But again, we would go back here 20 times over.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ashley Mariah

Stayed 4 nights in Aug 2024

8/10 Good

Juan, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel remains exceptionally clean, and the service continues to be outstanding. The staff are excellent—attentive and professional, making every stay pleasant. I have stayed at this property several times over the years, with my most recent visit being after an eight-year gap. Unfortunately, I noticed a decline in the quality of the liquor offered. They used to serve premium tequilas and scotches, but now it's difficult to find high-quality options at any of the bars. This is the only downside to an otherwise wonderful experience.
Stayed 3 nights in Aug 2024

4/10 Poor

Sandy

Liked: Property conditions & facilities
Too strict of a property. Too mant rules. Felt like we were being watched a lot
Stayed 2 nights in Aug 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Novia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Atlagracia M.

Liked: Cleanliness, amenities, property conditions & facilities
The crew from the front desk to all the helpers in the restaurants plus the pool bar always make sure we had something to drink or eat. The place was clean. The room was beautiful and enjoy sitting outside and the server came by if we wanted something. The only thing I wish the pool bar stay open longer especially Friday and Saturday. But otherwise very happy to had stay at excellent playa mujeres. I will recommend my family to visit and stay at that resort . Some of my family that came all of them love it. Will come again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jeremy Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing, from the food, to the beach, to the incredibly well maintained resort. Who knew heaven was a place in Cancun!
Stayed 6 nights in Aug 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Haylee Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Asif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience i had was differently upscale for sure. From the moment you walk in and through out the visit the staff was there at your service always. The food is the best food i had in any Cancun resort. The beach and the bars was exceptional. The swim up bar from our room was wonderful for anytime swim. 5 minutes from the ferry to isla Mujres was very convenient. Water sports in the resort right in the beach too. Excellent for real.
Stayed 3 nights in Sep 2024

8/10 Good

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Roberto V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The facility is well kept and very clean and safe. The staff always smiles and gives you the greeting of the day when passing you. We had a great time at the pool bar and the bartender Oscar was excellent Also the walking pool side waiter trainee Fabiola service to our group was very excellent I plan to return back soon again. Roberto
Stayed 4 nights in Sep 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Kari Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay ! Can’t wait to return
Stayed 4 nights in Aug 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024