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Hotel Xbalamque and Spa Cancun

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Xbalamque and Spa Cancun

Property entrance
Outdoor pool
Front of property
Standard Double Room, 2 Double Beds | Desk
Breakfast area

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Spa
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Las Palapas Park
    ‪2 min walk‬
  • Benito Juarez Municipal Building
    ‪9 min walk‬
  • Mercado 23
    ‪10 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Desk

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Street View

Desk

Suite With Street View

  • Sleeps 2
  • 1 Queen Bed

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Pool

Hotel Parador Cancun

Pool
Kids pool
Parking included
Free WiFi
3.6 out of 5, Good, (808)
The price is €39
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hotel Parador Cancun

About this property

Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza Las Americas
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Hotel Xbalamque and Spa Cancun offers 90 accommodations with free toiletries. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Xbalamqué has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Hotel Xbalamque and Spa Cancun's great location gets high marks from our customers. During your stay, you're just a quick walk from Las Palapas Park. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine while dining at La Adelita
  • Take a swim in the outdoor pool
  • Indulge with reflexology, hot stone massages or facials at Spa Xbalamqué
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from Plaza Las Americas and 15 minutes from La Isla Shopping Mall
Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

La Adelita – This restaurant specialises in Mexican cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests can access their accommodation through a private entrance. Guests who plan to drive should contact this property in advance for more details (e.g. directions).

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 139 out of 1000 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Graciela

No pool acces and no fridege
Stayed 4 nights in Oct 2024

10/10 Excellent

Osiris

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Anavelia

Stayed 1 night in Jun 2024

2/10 Terrible

Jeffrey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Stayed 9 nights in Sep 2024

10/10 Excellent

Aysegul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Stayed 4 nights in Sep 2024

4/10 Poor

Erica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be update
Stayed 3 nights in Jun 2024

8/10 Good

Rosa Alba Ureña

Liked: Staff & service
Good place, a bit far from everything
Stayed 3 nights in Sep 2024

2/10 Terrible

Sanjuanita Rodriguez, Alton

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was ugly and dirty and smelled horrible
Stayed 6 nights in Sep 2024

8/10 Good

Eduardo

Liked: Cleanliness
Good
Stayed 6 nights in Aug 2024

10/10 Excellent

Alvaro, Playa del Carmen

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024

8/10 Good

Susana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Heather Joyce

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room. The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.
Stayed 7 nights in Aug 2024

6/10 Okay

Jose Antonio

Stayed 1 night in Jul 2024

10/10 Excellent

pablo

Stayed 2 nights in Jul 2024

6/10 Okay

F

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for.
If you a trying to save money, this place is ok, fisrst day the elevator was out of service, understandable. The room a little bit noisy, roof has mold. Pool not really safe for kids.
Stayed 6 nights in Jul 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to change the water filter when you brush your teeth: the water tastes horrible. they need to open the windows in the bathroom. clean the air: in the pool there are a lot of mosquitoes. and desi fe tar. the beds. I think there are fleas.. The staff is very friendly. It is in a very good area.
Stayed 3 nights in Jul 2024

8/10 Good

Kathryn, Madison

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

agnieszka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend really good time. Everyone was very friendly And around is so many good foods
Stayed 7 nights in Jun 2024

10/10 Excellent

Vijay

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
it was awesome!!!
Stayed 1 night in Jun 2024

8/10 Good

Jaqueline

Stayed 4 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Great location and charm. Pool area is great, has a retrofit circulation setup. The area is well vegetated for shaded areas and aesthetics but could use a leaf skim 3 times a day. Staff are excellent. The property could use a deep steam clean and freshening up, but is well cleaned. They will need some pre updating to avoid becoming a rundown establishment in the next 2 years. Only critical concern was not having a TV to cast to and internet dropping for a minute or two. We stayed 8 nights and enjoyed ourselves and would recommend staying here in the near future. And yes they have a famous public spa, a massage for 870 pesos for 80min. Plus 3 min walk to la Parrilla restaurant.
Stayed 8 nights in May 2024

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024