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Kaam Accommodations

3.5 star property

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December 2024
January 2025

Photo gallery for Kaam Accommodations

Signature Room, 1 King Bed with Sofa bed | Living area | 40-inch Smart TV with cable channels, TV, Netflix
Signature Room, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, down duvets, in-room safe
Family Room, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, Netflix
Signature Room, 1 King Bed with Sofa bed | Terrace/patio
Family Room, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, stovetop, coffee/tea maker

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning

Explore the area

Map
Avenida Niños Héroes Sm 2, Mz 5 lote 37, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    4 min walk
  • Ojo de Agua Beach
    4 min walk
  • Puerto Morelos Town Square
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for Signature Room, 1 King Bed with Sofa bed

Signature Room, 1 King Bed with Sofa bed | Living area | 40-inch Smart TV with cable channels, TV, Netflix

Signature Room, 1 King Bed with Sofa bed

  • 50 sq m
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | 1 bedroom, premium bedding, down duvets, in-room safe

Family Room, 2 Bedrooms

  • 50 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 King Sofa Bed

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About this property

Kaam Accommodations

Aparthotel with 3 outdoor swimming pools, a short walk to Puerto Morelos Town Square
Along with 3 outdoor pools, this smoke-free aparthotel has a restaurant and a rooftop terrace. WiFi in public areas is free. Additionally, dry cleaning, tour/ticket assistance and a garden are on-site. Each apartment provides a Smart TV with cable channels, plus a kitchen with a fridge, a stovetop and a microwave. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a dining area and a sitting area.
Kaam Accommodations offers 20 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This individually decorated accommodation has separate sitting areas. Beds feature down duvets and premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries.

This Puerto Morelos aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels and Netflix. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Kaam Accommodations, you're just a quick walk from Puerto Morelos Town Square. You'll find features such as free WiFi in public areas, plus 3 outdoor pools and a restaurant. This comfortable aparthotel has 20 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a balcony and a dining area
  • Free WiFi
  • Enjoy local and international cuisine while dining at El Pirata
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge
There's a restaurant on site. WiFi is free in public spaces. Kaam Accommodations offers its guests 3 outdoor swimming pools. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, tour/ticket assistance, and a garden are also featured at Kaam Accommodations.

This 3.5-star Puerto Morelos aparthotel is smoke free.

El Pirata – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service is available.

Languages

English, Spanish

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • 3 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Restaurants on site

  • El Pirata

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Toaster

Dining

  • A restaurant
  • Room service

Bedrooms

  • Bedroom
  • Down comforter
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area
  • Window screens

Entertainment

  • 40-inch Smart TV with cable channels
  • Netflix
  • Streaming services

Outdoor areas

  • Balcony
  • Garden
  • Picnic area
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 9 kg per pet
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Smoke-free property

Services and conveniences

  • Housekeeping (daily)
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units
  • Bicycle rentals
  • Connecting units available
  • Garden
  • Individual decor

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1600 per vehicle (return, maximum occupancy 6)
  • A kitchen/kitchenette is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Kaam Accommodations offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kaam Accommodations Aparthotel Puerto Morelos
Kaam Accommodations Aparthotel
Kaam Accommodations Puerto Morelos
Kaam Accommodations
Kaam Accommodations Aparthotel
Kaam Accommodations Puerto Morelos
Kaam Accommodations Aparthotel Puerto Morelos

Kaam Accommodations Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 37 reviews" "
Rating 8 - Good. 12 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 4 out of 37 reviews" "

8.8/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.
Stayed 1 night in Jun 2024

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, room comfort
Stayed 14 nights in Feb 2024

2/10 Terrible

Maureen

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross. In case you are still considering… 3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room. 4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering. 5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky. 6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them. Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.
Stayed 1 night in Feb 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities
Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.
Stayed 10 nights in Feb 2024

10/10 Excellent

alfred

Liked: Cleanliness, room comfort
Very helpful staff
Stayed 6 nights in Jan 2024

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Dec 2023

2/10 Terrible

Dexter

Stayed 6 nights in Dec 2023

6/10 Okay

Leslie, Montpelier

Travelled with partner
Liked: Cleanliness
The place was clean and lots of hot water. Easy access to restaurants and the beach. Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them. We met another couple on our last day that also could not reach the management to check in. I think this is a common problem. So no I wouldn't recommend staying here.
Stayed 5 nights in Dec 2023

8/10 Good

Anne, Milwaukee

Liked: Cleanliness, amenities, property conditions & facilities
The property was quiet and clean and a 2 minute walk to the beach. The pool was small but private. Everything was very close and walkable but still far enough away that it was peaceful. Daniela was very responsive. In fact, she noticed the cab circling the neighborhood looking for the property and stopped us, hopped in the cab and took us to the building. This was very lucky for us as the address given on Expedia is to their business office, not the properties and there are literally no signs. Other than not having the correct address, everything was great.
Stayed 5 nights in May 2023

8/10 Good

maria teresa

Stayed 1 night in May 2023

10/10 Excellent

Karen, Niles

Travelled with partner
Liked: Cleanliness, amenities
The showers were awesome, great water pressure and regulation.
Stayed 21 nights in Feb 2023

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, close to beach, close to stores and restaurants. Very nice people in the area. Thanks!!

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kaam was a great place to stay. Location was perfect. Watch the sun rise from the roof. Our room had a front and rear balcony to choose the perfect spot for coffee. Great restaurants within a minute or two. Very quiet building T
Stayed 9 nights in Apr 2022

6/10 Okay

Serena

Travelled with family
Liked: Room comfort
Basement feel
It was the bottom of the building. The ceilings were low 7 ft ceilings making it feel like a basement. There was very limited windows and they were small. Bed was comfortable spacious rooms beautiful new pool but it was still a basement. For the price we paid it wasn’t worth it. That is why I will rate this experience as just medium stars. I have experiences on multiple occasions, when the bookings come in from Hotels.Com it seems we get the budget rooms the properties have to offer. This has been my experience often.
Stayed 1 night in Mar 2022

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for those wanting easy access to the beach and to the restaurant zone of town (2 blocks to each). Very clean. Nice pool area. Only challenge was getting the exact address for check in and to document on the tourist card! The check-in office is right next to Run Away Realty, and if there's no-one there, call the manager.
Stayed 14 nights in Jan 2022

4/10 Poor

Philip

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Good - room was a studio that was moderately clean. Location was close to downtown and very walkable. Bad - difficult to find, arrived at 3:45 and when found, nobody was in office to help us. Other guest at “blue” building helped us and we went “mustard” building and found cleaners who checked into our room. This was closer to 4:30 and still nobody was in the office in “blue” building. Thankfully other guests helped and our driver waited us. Discovered on the 2nd day the curtain that faces the hallway is “transparent” and you can clearly see from the outside hallway into the bathroom, especially once the lights are turned on in the evening. The curtains are stained, under the bed is dirty, floors quickly wiped, etc. For the price we paid I would expect it to be cleaner and have check in staff available.
Stayed 2 nights in Jan 2022

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Loved it
Wonderful experience…clean, friendly, helpful staff.. very close to the beach, and safe
Stayed 7 nights in Jan 2022

8/10 Good

Jeff

Liked: Cleanliness, room comfort
Excellent
Great little place. Perfect landing spot when you first arrive to get a lay of the land.
Stayed 7 nights in Dec 2021

10/10 Excellent

Vernon

Liked: Cleanliness, room comfort
We enjoyed our stay in this beautiful Kaam property. T
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
nice stay @ Puerto Morelos
Communication and response from office was great.
Puerto Morelos
Puerto Morelos
From rooftop terrace @KAAM
From rooftop terrace @ KAAM
Stayed 8 nights in Mar 2021

10/10 Excellent

Linda M.

Liked: Cleanliness
Lovely location
We had a wonderful time at your condo. The place was comfortable and very pretty. The staff was excellent and very helpful. Loved being within such easy walking distance to restaurants and beaches. (bars too if they were open).
Stayed 9 nights in Feb 2021

8/10 Good

Beatrice

Stayed 11 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Charming place for a condo stay. WiFi was reliable but I was told that wasn’t the case in some rooms. Comfortable and has what you need for a stay. Very short walk to the beach. Only one ac so it might be warm for someone sleeping on the couch. The rooftop views were nice.
Stayed 3 nights in Jan 2021

8/10 Good

ORSOLA, Calgary Canada

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Although we encountered a few problems, Aranza was always available to solve them, with her calmness and professionalism, she managed the building with excellent attitude towards the customer, being the only person in the office under the Xmas season she deserves to be recognized. The only adversity is that the main office is on the next block. WiFi was not functional,!disappointing as we stayed for 18 days. Over all satisfied Thank you
Stayed 18 nights in Dec 2020

10/10 Excellent

Angela

Stayed 2 nights in Dec 2020