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Krystal Cancun

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Cancun

View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, pool loungers
Outdoor wedding area
Poolside bar

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Room service
  • Pool
  • Gym

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    3 min walk
  • Gaviota Azul Beach
    3 min walk
  • Forum Beach
    4 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    26 min drive

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All-inclusive
Spa
Kids pool
3.9 out of 5, Good, (1495)
The price is €201
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun

Family fun on the beach, with outdoor pool, near Tortuga Beach
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Krystal Cancun's great beach location. During your stay, you'll be connected to the convention centre and just a quick walk from Cancun Convention Center. Features include free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body wraps, aromatherapy or massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the beach
  • Just a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas – This poolside restaurant serves breakfast, lunch and dinner. Open daily.
Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Aquamarina – This restaurant serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 135 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 270 for adults and from MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 500 out of 1282 reviews" "
Rating 8 - Good. 272 out of 1282 reviews" "
Rating 6 - Okay. 194 out of 1282 reviews" "
Rating 4 - Poor. 137 out of 1282 reviews" "
Rating 2 - Terrible. 179 out of 1282 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Deepak

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a very silly Checkout process, which can be time consuming at times.
Stayed 1 night in Sep 2024

8/10 Good

Irlanda, Campbell

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a great time here and the staff was very friendly and food was good. The pool space was great and spacious beach. However, the hotel does need some upgrades starting with the elevators which had no air conditioning and my wife and i got stuck in one right when we checked in with the bell boy and another couple. got stuck in the 3rd floor and we were in there for 40 minutes if not more. it was a very frustrating start to the trip but they did make it up with a later check out time, a bottle of champagne and some dessert treats.
Stayed 3 nights in Sep 2024

10/10 Excellent

Frode

Great
Stayed 1 night in Sep 2024

8/10 Good

Martha, Balch Springs

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice beach
Stayed 5 nights in Sep 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 7 nights in Aug 2024

6/10 Okay

Blerta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast I didn’t enjoy
Stayed 13 nights in Jun 2024

10/10 Excellent

Ricardo

Stayed 4 nights in Aug 2024

10/10 Excellent

Amanda

Stayed 1 night in Jul 2024

10/10 Excellent

Cristopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exacelent services
Stayed 2 nights in Aug 2024

8/10 Good

Pedro J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Kawall

Stayed 6 nights in Aug 2024

10/10 Excellent

Priscila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place and staff
Stayed 4 nights in Aug 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was pretty convenient, I just think that our room was a little dated, our bed was a little worn out but we e love the location and the beach, the best beach for our liking.
Stayed 2 nights in Aug 2024

8/10 Good

Fernando

Travelled with partner
Liked: Cleanliness, amenities
Unpleased i was charged twice for breakfast i paid cash and was charged to the room. Other then that place is ok
Stayed 3 nights in Aug 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Angelo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location of the hotel is convenient. Restaursnts and attration near by
Stayed 7 nights in Aug 2024

10/10 Excellent

Brisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. The hotel is near to restaurants and the color of the ocean is beautiful
Stayed 4 nights in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2024

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, amenities
Enjoyed my stay everything was conveniently located
Stayed 5 nights in Aug 2024

10/10 Excellent

Latte

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great! Better then hard rock Cancún lol
Stayed 1 night in Jul 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Jul 2024

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Estaba lloviendo mucho, y tenía muchas goteras por ende había “charcos “ por el pasillo al caminar a los cuartos. Todo lo demás excelente servicio,muy limpio y la playa muy hermosa, el personal muy amable y servicial.
Stayed 5 nights in Jun 2024

10/10 Excellent

mikee

Liked: Cleanliness
Stayed 2 nights in Jul 2024

2/10 Terrible

Ambar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024