The Parkgate Hotel

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Parkgate Hotel

Exterior
Infinity pool
Exterior
Superior Double Room | In-room safe, desk, laptop workspace, free WiFi
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    2 min walk
  • Zerodegrees
    1 min walk
  • Cardiff Central Station
    7 min walk
  • Cardiff (CWL-Cardiff Intl.)
    34 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Deluxe Junior Suite

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

Deluxe Suite

  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

Luxury Suite

  • 61 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Double or Twin Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Superior Suite

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Double Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

About this property

The Parkgate Hotel

Eco-certified Cardiff hotel in Cardiff City Centre with a full-service spa
A full-service spa, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and massage/treatment rooms. Change of towels is available on request
The Parkgate Hotel offers 169 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Principality Stadium. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with massages, body treatments or body wraps at the spa
  • Amenities include a front desk safe, 3 meeting rooms and a lift
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness, comfy beds and overall comfort
  • Steps from Principality Stadium and 4 minutes on foot from St. David's Hall
The Parkgate Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The eco-certified The Parkgate Hotel also features dry cleaning/laundry services, a front desk safe, and a lift.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Sorting Room – On-site brasserie. Reservations are required.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (111 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 28.00 for adults and from GBP 14.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1217 out of 1599 reviews" "
Rating 8 - Good. 217 out of 1599 reviews" "
Rating 6 - Okay. 98 out of 1599 reviews" "
Rating 4 - Poor. 36 out of 1599 reviews" "
Rating 2 - Terrible. 31 out of 1599 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness
Great Hotel, would highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkgate
A wonderful stay. Hotel rightly deserves the be ‘hotel of the year, Wales’
Stayed 1 night in Oct 2024

10/10 Excellent

Sunil

Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for business, great location, fabulous staff lovely amenities, we were just too busy to enjoy everything, would happily come back with family 7 friends.
Stayed 1 night in Oct 2024

6/10 Okay

April

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very lovely clean hotel, the place has a very lovely atmosphere and is a great location
Stayed 2 nights in Sep 2024

10/10 Excellent

Anton

Stayed 2 nights in Sep 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a perfect and convenient location. Good facilities. Nice and clean. Lovely food. The staff are friendly and very helpful. Would happily stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Stunning
It's always a pleasure staying at the Parkgate Hotel. We only had 1 hiccup and that's Room Service wasn't available on the app Thursday and Saturday night, the app said "location not taking orders at this time". This wasn't the fault of the hotel itself just an IT error. The rooms are beautiful, clean and comfortable. The staff are simply amazing and always do their best to help you if need be. We had an upgrade to the Tower Suite on Thursday night which was simply stunning!! We have been working our way around the hotel, in different rooms and suites...the Tower Suite did NOT fail to impress. We will be back this weekend for our weekly date night.
Stayed 1 night in Sep 2024

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Fabienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
We loved our stay at The Parkgate. The hotel is well located, comfortable, stylish, breakfast was delicious with lots of local produce, the staff could not be more helpful. Highly recommend!
Stayed 1 night in Sep 2024

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location. Emailed well in advance to request nice view for anniversary. Given pokey room with tiny window and dreadful view but got moved when we pushed. No availibility for Expedia gold upgrade. Breakfast was good choice but tasted mediocre, dry pastries, bland food. Room had lovely rain shower and really comfy bed.
Stayed 1 night in Sep 2024

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel
Extremely comfortable
Stayed 1 night in Sep 2024

2/10 Terrible

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fine apart from access and lack of parking. Had to come by car and informed by desk that nearest parking was a ten minute walk away at station. Warned that closer NCP car park not safe and not recommend. Suspect will receive a ticket as inadvertently drove to front door. Council really should help hotel to sort this out.
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service .. Always a pleasure with central location on top.
Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were incredible! Staff was friendly and accommodating. Only surprise was learning the thermal spa was closed for the week, which I was not aware of when I booked (and was a consideration for booking). Nevertheless, a wonderful experience!
Stayed 4 nights in Sep 2024

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Front desk/reception staff very informative, kind,welcoming and helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great breakfast
Stayed 1 night in Sep 2024

10/10 Excellent

Gerwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but a shame to find out the spa is having a refurb. Surely this is something you should be made aware before booking
Stayed 1 night in Sep 2024

10/10 Excellent

Dharmesh, Birmingham

Stayed 1 night in Aug 2024

10/10 Excellent

Dafydd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with excellent facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Chukwuma

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sloppy customer service
I turned up and there was no room to stay in. I had to go to the indigo across the town centre. I was told I would be contacted to apologise / review. I have still heard nothing. Shocking service!!
Stayed 1 night in Sep 2024

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of Cardiff.
Stayed 1 night in Sep 2024