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Hotel Torre del Reloj

3.5 star property

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Photo gallery for Hotel Torre del Reloj

Minibar, soundproofing, free WiFi
Exterior detail
Superior Triple Room, Balcony | Street view
Interior
Property grounds

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Carrera 7 n. 32-77, Barrio centro, Cartagena, 130001
  • Clock Tower
    ‪1 min walk‬
  • Cartagena de Indias Convention Center
    ‪5 min walk‬
  • Walls of Cartagena
    ‪9 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior Double or Twin Room, Balcony

Superior Double or Twin Room, Balcony | Minibar, soundproofing, free WiFi

Superior Double or Twin Room, Balcony

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Triple Room, Balcony

Minibar, soundproofing, free WiFi

Superior Triple Room, Balcony

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

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About this property

Hotel Torre del Reloj

Colonial hotel with free breakfast and rooftop terrace
This hotel features a restaurant, a bar/lounge and a rooftop terrace. Cooked-to-order breakfast is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and concierge services.
Hotel Torre del Reloj offers 15 accommodations with minibars and a hairdryer. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Hotel Torre del Reloj, you're just a quick walk from Clock Tower. You'll find features such as free breakfast and a free manager's reception, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Clock Tower and 5 minutes on foot from Cartagena de Indias Convention Center
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception.

A rooftop terrace, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Torre del Reloj. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Hotel Torre del Reloj has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Ceiling fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 90000 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Hotel Torre del Reloj offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Torre del Reloj
Hotel Torre del Reloj Cartagena
Torre del Reloj
Torre del Reloj Cartagena
Hotel Torre Reloj Cartagena
Hotel Torre Reloj
Torre Reloj Cartagena
Torre Reloj
Torre del Reloj
Hotel Torre del Reloj Hotel
Hotel Torre del Reloj Cartagena
Hotel Torre del Reloj Hotel Cartagena

Hotel Torre del Reloj Reviews

Reviews

6.4
Rating 10 - Excellent. 22 out of 123 reviews
Rating 8 - Good. 32 out of 123 reviews
Rating 6 - Okay. 27 out of 123 reviews
Rating 4 - Poor. 31 out of 123 reviews
Rating 2 - Terrible. 11 out of 123 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location - right in the center of everything.
Stayed 4 nights in Sep 2019

8/10 Good

Luis

Stayed 2 nights in Aug 2019

4/10 Poor

Carlos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The clubs nearby party until 3 am, before which it’s impossible to sleep on the stained pillow. Bathroom had 1 cockroach. Not the most hygienic place I’ve stayed.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice for the price. Although we didnt get any help to take our suitcases up to the room and it was kinda hard because there’s no elevator. We had a balcony that allowed us to have a view to the “Torre del Reloj”
Stayed 3 nights in Mar 2019

6/10 Okay

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend to have better wifi connection.
The hotel is conveniently located, near restaurants, museums and shops. However it turns a little uncomfortable because of the noise of the music and the people partying in the plaza in front of the hotel.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019

4/10 Poor

RV

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
1) location was excellent 2) property was very old 3) hot water was non existent 4) no safe in everyroom and the rooms that had safe boxes were moveable and could be moved easily (what a joke)
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, fight in front of the clock tower, noisy at night, poor wifi, to many stairs no elevator.....
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Torre del Reloj overlooks Plaza Coches and is perfectly located in the old city. 5 minute walk to Bodeguita, where boat tours depart from, 8 minutes to some very nice restaurants in Getsmani and the food truck park on the harbor. It has a fantastic roof terrace bar with great latin music videos. Several ATM's close by. Piccolo's pizza next door....if you like pizza their pizza will knock you out. A little further along in the arcade is a Colombian snack bar with cheap and very tasty empanadas. Included breakfast was standard fare, no complaints there. Staff was very friendly and helpful. We had a shower head that was half working, told them in the morning, there was a new one installed when we came back at the end of the day. Dropped off some dirty shirts in the morning, they hanging in our room in the afternoon, and for a very reasonable price. WiFi was good, strong signal. Airco mini splits in the rooms was tip top, which you really appreciate in Cartagena's heat. The only drawback for some is that it's noisy at night. The square and surrounding streets are full of people until late at night, and some music from the roof terrace filters down to the rooms. Didn't bother me at all, but I could see that some difficult sleepers would find it a problem. All in all we had a great week there, and would recommend staying there if going to Cartagena for the first time.
Stayed 7 nights in Feb 2019

10/10 Excellent

HappyTraveler, Forest hills

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay in Cartagena. Tours meet feet away from the hotel
Stayed 5 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Very central location, but the rooftop bar is very mediocre and the room was quite stuffy (no window and mediocre ventilation).
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Great location and service. Bathrooms and facilities need better maintenance and cleanliness.
Stayed 2 nights in Jan 2019

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Staff & service
Total disappointment.
We booked a week in advance for one night in order to spend New Years Eve within the walled city of Cartagena. We expected it to be noisy since the mini balcony room overlooks the clock tower and plaza de Los coches. The point of paying double for what these rooms go for was to enjoy the view and action in the plaza. We even stopped by the day before checkin to reconfirm our prepaid booking even though we had received 3 emails confirming our “guaranteed” paid booking. Two hours before check in I got a what’s app call from this hotel and they told me that there were no rooms available. We stormed over there. They offered to put us up in Boca. We didn’t leave until they found us a room. They came up with something after an hour of complaining. We had no access to the restaurant or the bar due to their New Years party. Total disappointment.
Stayed 1 night in Dec 2018

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY DISGUSTING
This place was absolutely disgusting! The first room I got which was supposed to be their best and largest, the air conditioning didn’t work and the shower door didn’t close so the floor and toilet were soaked. Air is necessary as it is 100 degrees every day. The second room I got was smaller with two little beds that were slid together. The sheets were filthy with what looked like an ass print and all night long I was falling between the two beds. They didn’t have a fitted sheet so the bedding came apart very easily. The place has cockroaches and the WiFi didn’t work in the rooms. There was black mold in several areas in the bathroom, a used condom in garbage, the sink wouldn’t drain so I had to twist out the stopper, the outlet was melted, the faucet barely trickled water and they left me soap that was open with fuzz and hair on it. I threw it away and they took it out of the garbage and left it for me the next day. When I checked out, they wanted 150,000 pesos because my son stopped by for a couple hours. I would have left after the first night but it was non refundable. This place is filthy.
Stayed 12 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There is no consideration about people who can’t claim stairs specially if you are in the tird flor
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Feels cheap
Hotel feels cheap .u can't brean fiends in to ur room. It was more like a hostal than a hotel. Is not worth the $90 i pay
Stayed 1 night in Jun 2018

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay here. The staff were great and very accommodating. they let us stay in the same room even though we had booked a different room (for a lower price) for the last night. They also set up a tour to Totumo volcano for us. The bar on the roof was fun and they gave us a free welcome drink. We had a nice big room with a balcony overlooking the torre de reloj. It was quite noisy at night but that is to be expected from the location. I would stay there again
Stayed 1 night in Mar 2018

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic
Basic hotel. No hot water in standard rooms. No window in our room either. Loud, thumping music coming from somewhere until 3am. On the positive it was cheap, clean, great location and staff were very helpful
Stayed 1 night in Jan 2018

6/10 Okay

David, Huntington Beach

could be better but it's all good
I think it was a safe and convenience spot
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
location location location
The front desk was oblivious about our reservation. Our room was tiny and not well appointed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of town and activities.
Staff was very helpful. Hotel is on a main square with lots of nightlife activities. Best for young people and those wishing to party. Still it was easy to sleep. Location good and easy to get around town. Lots of things within walking distance.

8/10 Good

DANIEL

Liked: Staff & service
Good for the price
Honestly for the price it is very decent. You can't expect more for what you are paying. "good location" BUT in the heart of the vendors...actually the lobby entrance is thru the vendors (street food). That was not nice, not a family location hotel. Nice rooftop bar.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

KRIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - not so good hotel.
This hotel is located right in the center of the old town entertainment and restaurant district. The noise level at night right up to 3am is loud and the rooms are not soundproofed, so cannot get any sleep here. The standard room booked through Hotels.com is without any windows and for a room with window must pay extra. The bed and pillows are of low quality. Wifi only in common areas and not in your room!