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Best Western Plus Lower South End

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Best Western Plus Lower South End

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/bathtub, hair dryer, towels, soap
Lobby
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning
  • Gym

Explore the area

Map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Tyvola Square
    ‪2 min drive‬
  • Billy Graham Library
    ‪4 min drive‬
  • United States Citizenship and Immigration Services office
    ‪5 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Lower South End

Charlotte hotel in York Road with free breakfast and fitness centre
This smoke-free hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site.
Best Western Plus Lower South End offers 97 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Lower South End. During your stay, you'll be within walking distance of Tyvola Square. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Extended parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Billy Graham Library and 7 minutes from Charlotte Convention Center
WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Best Western Plus Lower South End. Free self parking is available.

This Charlotte hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 8:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 900 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Charlotte
Best Western Plus Sterling Hotel
Best Western Plus Sterling Hotel Charlotte
Best Western Sterling Hotel
Best Western Charlotte
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Charlotte Best Western
Best Western Plus Sterling Hotel Suites
Best Western Sterling Charlotte
Best Western Sterling
Best Western Lower South End
Best Plus Lower End Charlotte
Best Western Sterling Hotel Suites
Best Western Plus Lower South End Hotel
Best Western Plus Lower South End Charlotte
Best Western Plus Lower South End Hotel Charlotte

Best Western Plus Lower South End Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 312 out of 1004 reviews" "
Rating 8 - Good. 313 out of 1004 reviews" "
Rating 6 - Okay. 184 out of 1004 reviews" "
Rating 4 - Poor. 114 out of 1004 reviews" "
Rating 2 - Terrible. 81 out of 1004 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Roodly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

vincent

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

linda

Disliked: Staff & service, property conditions & facilities
The hotel did not have wi-fi for the first 6 hours we were here. The staff had me ( the customer!) call the Best Western tech staff to discuss the fact that there was no internet. I was connected to a person with such a heavy Indian accent, I couldn't make out much of what he was saying. But he was asking specific details about my phone registration and ip address, it made me very uncomfortable. The staff simply shrugged their shoulders. This is a hotel close to the airport and I'm flying out tomorrow and was planning to download a couple of movies. Out of the question now, since it's midnight and the internet finally came back.
Stayed 1 night in Nov 2024

10/10 Excellent

Briauna

Stayed 1 night in Oct 2024

6/10 Okay

Travis

Disliked: Staff & service, amenities
Staff was rude and we had to ask 3 times for a shower curtain
Stayed 1 night in Oct 2024

10/10 Excellent

Dmet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Oct 2024

2/10 Terrible

Britta

Stayed 1 night in Oct 2024

10/10 Excellent

jaylen

Stayed 1 night in Oct 2024

2/10 Terrible

Corey

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My friend and I stayed here for a concert. The elevator didn't work. The HVAC didn't work in our room. The bathroom outlet didn't work for us to do our hair. We had three employees in our guest room while we were trying to get ready for an event REMOVING the old hvac and installing a new one, so we couldn't even use our room. The alarm went off at 6am waking us up. I called the hotel and asked for some sort of compensation and was told the GM would call me back which never happened. I'm a Best Western Rewards Member and expected better. I don't want a free night but half off of our stay or a call back was expected. I've never had such a bad experience at a hotel.
Stayed 1 night in Oct 2024

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We deserve a refund!
The elevator was not working so we a senior couple had to take the stairs back and forth, and coming an and leaving carrying suitcases up and down the stairs. It should have been listed on hotel.com website that the elevator was out of order. The desk staff at check in said the elevator was out because of construction improvements and city licensing, did not have any idea when it would be fixed. We should have had an informed choice if we wanted to pay the rate for a hotel room without a working elevator.
Stayed 1 night in Oct 2024

8/10 Good

Gaurang

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Excellent service from staff.
Stayed 3 nights in Oct 2024

2/10 Terrible

tony

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Elevator was broke. Neighbors partied until 5am. Hallways smell, room smells, bed is iver used. Towels had stains.
Stayed 3 nights in Oct 2024

6/10 Okay

Kayla

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Last minute choice for booking. It served its purpose. However after paying for the entire stay with fees etc they also require an additional $100 hold upon arrival. Check in was a fiasco. I understand they were sold out the night before but we showed up after our scheduled check in time only to be told rooms were not clean or ready. After waiting we were brought to our room (mind you the elevator was out and we were the third floor) and we stood outside the room waiting for house keeping to finish. Once inside upon initial glance it was clean however after getting into bed that night I noticed there were holes in the sheets. Like multiple holes almost looked like a rat had chewed them. Again for one night it served its purpose. The surrounding areas are also sketchy but it still served its purpose. Probably won’t be back to this one if I had other options.
Stayed 1 night in Oct 2024

8/10 Good

Curtis

Liked: Cleanliness, room comfort
not a overal bad experience
Hotel was ok room was nice and clean . the gym was decent. only problem I had was I was there for 5 days and the elevator was out of service for the whole stay ! and @ breakfast watching people walk in off the street helping themselves !
Stayed 5 nights in Oct 2024

8/10 Good

Venisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value!
Tub wouldnt drain. CmProblem solved in less than 30 minutes. Rooms are clean and comfortable. Great value. Very convenient to where we needed to be.
Stayed 3 nights in Oct 2024

8/10 Good

Tanya

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The check in experience was great! The room was very good too. Not the best area. And unfortunately the elevator was not working and we were on the third floor. But overall the property was clean and in good condition.
Stayed 1 night in Oct 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Janelle

Liked: Cleanliness, staff & service
My only issue was that there was ongoing construction and no airport shuttle but it’s was a decent stay. Definitely clean.
Stayed 4 nights in Sep 2024

8/10 Good

Lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just the caves for insects can be seen，but the other experiences are awesome
Stayed 1 night in Oct 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Not sure how safe the area is. We ate at the Burger King right next door. The room was clean and the breakfast was great. The only downsize is the elevator was broken and the tub in our room was plugged. We needed to use a towel to keep the plug open
Stayed 1 night in Oct 2024

8/10 Good

Trevor

Stayed 2 nights in Sep 2024

10/10 Excellent

Vincent, erie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an oovernight good breakfast great staff.
Stayed 1 night in Oct 2024

2/10 Terrible

Aroobina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this Best Western was disappointing. The elevator was broken, and we had to carry our luggage up to the second floor. Upon arriving in our room, there was no shower gel or hand soap. One of the staff members was quite rude when we brought up our concerns. Additionally, there was no water fountain in the building, only a vending machine. The room phone didn’t work, and when we informed them, they admitted they already knew. Overall, not the level of service I expected🙁
Stayed 4 nights in Sep 2024

10/10 Excellent

Theo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very very excellent. Let me explain. This was first time taking a chance to book a room at Best Western hotel and I wasn't disappointed. I took a king bed room. it was spacious, clean, and loaded with all amenities. This hotel has nothing to envie 5 stars usual suspect hotels, i.e., Sheraton, Renaissance, and so on. However, I found the reception area very disappointing, not equating the high value the rooms are providing. That's usually what differenciates glamorous hotels with 2 or 3 stars hotels. Glamorous hotels have glamorous reception or lobby area with most of the time crappie rooms. If BW were to update the lobby it will join the 5 star group if and only if it fits the line of business model.
Stayed 3 nights in Oct 2024