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Hilton London Metropole

4.0 star property

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Photo gallery for Hilton London Metropole

Lobby
Luxury Suite (Penthouse Suite) | Private kitchen | Fridge, coffee/tea maker, electric kettle
Executive Suite, 1 King Bed | Living area | 55-inch LED TV with satellite channels, TV
Standard Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Bar

Explore the area

Map
225 Edgware Road, London, England, W2 1JU
  • Hyde Park
    ‪12 min walk‬
  • Buckingham Palace
    ‪7 min drive‬
  • Piccadilly Circus
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Room, 1 King Bed (Refurbished)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Refurbished)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 55-inch LED TV with satellite channels, TV

Suite, 1 King Bed

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Octagon)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Octagon)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin and King Connecting Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin and King Connecting Room

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Standard Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Deluxe Room, High Floor

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Deluxe Room, High Floor

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite (Penthouse Suite)

Luxury Suite (Penthouse Suite) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Luxury Suite (Penthouse Suite)

  • 146 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Executive Double Room, 1 King Bed, Club lounge access

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Club lounge access

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds, Connecting Rooms

  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Room, 2 King Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, 2 King Beds, Connecting Rooms

  • Sleeps 4
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Quadruple Room

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

View all photos for Superior Quadruple Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Quadruple Room, 2 Queen Beds

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Deluxe Room, London View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Deluxe Room, London View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room, 1 King Bed

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hilton London Metropole

Hotel with 2 restaurants, near Hyde Park
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking.
Hilton London Metropole offers 1100 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LED televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Hilton London Metropole's great location gets high marks from our customers. During your stay, you're just a quick walk from Paddington Central. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 15-minute walk of Hyde Park and Madame Tussauds Wax Museum
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 44110 square feet (4098 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton London Metropole. For a fee, parking is available.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Bow Bar – On-site cocktail bar.
Tyburn Kitchen – On-site brasserie. Open daily.
Tyburn Kitchen Bar – On-site bar. Open daily.
Tyburn Market – On-site coffee shop. Open daily.
24-hour room service is available.

Languages

Arabic, Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 24.50 for adults and GBP 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bow Bar
  • Tyburn Kitchen
  • Tyburn Kitchen Bar
  • Tyburn Market

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (44,110 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 24.50 for adults and from GBP 12.00 for children
  • Self-parking fee: GBP 35 per day
  • Pet fee: GBP 35 per pet, per stay plus a one-off GBP 35 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Hilton London Metropole Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 457 out of 1094 reviews
Rating 8 - Good. 352 out of 1094 reviews
Rating 6 - Okay. 157 out of 1094 reviews
Rating 4 - Poor. 76 out of 1094 reviews
Rating 2 - Terrible. 52 out of 1094 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Julie

Stayed 2 nights in Jan 2025

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, room comfort

Bathroom Steam Issues at a Great Hotel

The hotel was fantastic, with no issues to report, except for the bathroom. The paint was peeling due to the steam from the shower, as the extractor fan wasn't powerful enough to handle it. The steam buildup was so excessive that water would actually run down to the floor and create puddles.
Stayed 1 night in Nov 2024

2/10 Terrible

Mahmood

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

nice hotel but has some issues

2 nights in a standard 2 bedded room, 13th floor. Room ok, comfortable and clean but worn and in need of a refurb. I left a snag list at reception for them to address the issues in the room we were given. Public areas of hotel lovely, well presented and clean. Had breakfast both days, buffet choice good, plenty for even the fussiest of people. We ate well. On the day we left unfortunately 1 lift I used stuck on a floor, I got out as did others in it, but when we went to check out the lift we were in stopped at ground but doors did not open. Pressed alarm, no noise and no answer which is a worry. It took us up 1 floor and we dragged cases down the stairs for our own safety. I did report this at reception, and along with my room snags, and I have recieved a partial refund. I would happily stay there again as it is very convenient when coming in from Heathrow. I have stayed there before, but would hope for a slightly more modern room
Stayed 2 nights in Jan 2025

10/10 Excellent

Wessam

Stayed 2 nights in Dec 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptional! Very helpful and always welcoming. Room was clean and well presented.
Stayed 1 night in Jan 2025

10/10 Excellent

Hoa

Stayed 1 night in Jan 2025

10/10 Excellent

Lourdes

Stayed 1 night in Jan 2025

10/10 Excellent

Debra

Travelled with partner
Good location
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for being able to travel to west end
Stayed 1 night in Jan 2025

2/10 Terrible

Marco Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid two family rooms. When I got there, we had only the option of one family room in a very degraded area of the hotel, which has not been renovated. It actually looked like an 19th century scary movie. The hotel staff took almost two hours to figure out what to do and finally they gave us three extremely small rooms with no place to put our bags and not even in the same corridor of the hotel floor, despite the fact that we traveled with 3 children, and they knew about it. We were promised to be transferred to a family rooms, as we have previously paid, but it never happened. The hotel employee told me we were unlucky as we arrived late at night and after a big group, which took the remaining family rooms. I told them it should not matter but it did not help in any way. During the stay I tried to talk to all the duty managers available and they all promised me the same thing. At our final night they offered one family room in a better are of the hotel, but only one (we had payed for two!!). The kids would have to sleep on the couch and of course I said no. In the final day of our stay, the hotel manager told me I’d have a free night as a PRIZE for the inconvenience we had, and I’d get points for our Hilton Honors Membership. This was probably the worst hotel experience of my life, as I had payed for something I never got, despite travelling with my kids. I hope this will reach Expedia managers and Hilton staff, so that it never happens with anyone else.
Stayed 4 nights in Jan 2025

6/10 Okay

Shantanu

Travelled with family

Average stay overall

The stay was average. Few of the staff were fairly rude especially at the Reception counters. We understand it was holiday season, but expected better from Hilton Brand. But the folks at Concierge desk were really good. Thanks to all of them, they were super busy but very friendly, serving with smile and always helpful. Thank you. The location though not very central but is quite decent. With 2 Underground Tube lines, going most of the places were a breeze.
Stayed 6 nights in Dec 2024

6/10 Okay

Lovelea

Stayed 1 night in Jan 2025

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Rebekah

Stayed 1 night in Oct 2024

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and breakfast

This was by far the most comfortable of the 4 hotels we’ve booked for this 2 week trip in the UK. The breakfast was superb, the location is great. The reason for the one star deduction are the pillows!! They’re as flat as pancake and made it near impossible to sleep comfortably. In the end, we just put towels underneath.
Stayed 2 nights in Jan 2025

8/10 Good

Yaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Richard

Stayed 5 nights in Dec 2024

6/10 Okay

Rosemary

Stayed 1 night in Dec 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. It's just one short block to the tube station.
Stayed 1 night in Dec 2024

10/10 Excellent

Clifford

Stayed 2 nights in Dec 2024

10/10 Excellent

Eugene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had enough bed for the family, Breakfast is great, restaurant staff did fantastic job helping us getting what we needed
Stayed 2 nights in Dec 2024

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