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Hampton Inn by Hilton Charlotte/Matthews

3.0 star property

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Photo gallery for Hampton Inn by Hilton Charlotte/Matthews

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Outdoor pool
Terrace/patio
Reception
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Housekeeping
  • Pet-friendly
  • Gym

Explore the area

Map
9615 Independence Pointe Pkwy, Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    ‪3 min drive‬
  • Sportsplex at Matthews
    ‪5 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 20 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Two Doubles Refrigerator Microwave Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Two Doubles Refrigerator Microwave Non-Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Hampton Inn by Hilton Charlotte/Matthews

Hotel in Matthews with free breakfast and fitness centre
This smoke-free hotel features an outdoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site.
Hampton Inn by Hilton Charlotte/Matthews offers 91 accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

This Matthews hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hampton Inn by Hilton Charlotte/Matthews. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. Features include free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 14 minutes by car from Spectrum Center and 11 minutes from Bojangles' Coliseum
  • Cats and dogs welcome for a fee
Hampton Inn by Hilton Charlotte/Matthews offers its guests an outdoor pool and a fitness centre. WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 1119 square feet (104 square metres) and includes conference space. The business-friendly Hampton Inn by Hilton Charlotte/Matthews also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This Matthews hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 5.12 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,119 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 5.12 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn by Hilton Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel Matthews
Hampton Inn Charlotte/Matthews Matthews
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hampton Inn Hilton Charlotte Matthews Hotel
Hampton Inn by Hilton Charlotte/Matthews Matthews
Hampton Inn Hilton Charlotte Matthews
Hampton Inn Hilton Charlotte
Hampton Inn by Hilton Charlotte/Matthews Hotel Matthews

Hampton Inn by Hilton Charlotte/Matthews Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 260 out of 641 reviews
Rating 8 - Good. 196 out of 641 reviews
Rating 6 - Okay. 89 out of 641 reviews
Rating 4 - Poor. 52 out of 641 reviews
Rating 2 - Terrible. 44 out of 641 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Ernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bad bed

The bed was very bad every time you moved a spring would stick in your body the worst stay ever,
Stayed 2 nights in Jan 2025

4/10 Poor

Tameshia

Disliked: Property conditions & facilities
The property is in a nice area and staff there seem professional and friendly.Breakfast had a great selection. However the rooms are dates, furniture needs to be upgraded, the bathroom had cracks and holes. The bottom of toilet is rusted. This room has a cost of $169 and is certainly not worth that much.
Stayed 1 night in Jan 2025

8/10 Good

Samantha

Stayed 1 night in Jan 2025

8/10 Good

Sean, Swannanoa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and stay
Stayed 1 night in Jan 2025

10/10 Excellent

Sean, Swannanoa

Stayed 1 night in Jan 2025

10/10 Excellent

Wayne

Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service

Fine/good for cost

Mostly fine customer service. Loved bedding. Sheets crisp and comfortable. Bathroom dates. A bit dusty on dresser/tv.
Stayed 2 nights in Jan 2025

6/10 Okay

Nina

Business traveller
Decent. Staff attentive and pleasant. Bathroom fixtures in need of repair. Towel rack and toilet loose. Breakfast mediocre.
Stayed 1 night in Jan 2025

8/10 Good

Brigid

Travelled with family
Liked: Staff & service
Disliked: Room comfort

Not up to Hampton Inn standards.

Shower control needed attention, shower didn't drain well, bed was worn out. 1 working ice machine for a 4 story hotel. Plenty of weed being smoked in a non-smoking hotel. Breakfast was poor for a Hampton Inn..cold powdered eggs, greasy sausage patties and cold potatoes. Outside grounds were unkept and full of trash.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of things.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy

The room was nice. Liked the free breakfast. The hotel itself had an older interior but no complaints.
Stayed 1 night in Nov 2024

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Although the hotel was clean, the shower in our room wouldn't drain properly. I had to keep turning off the water so it would drain and cover my feet. The sink also drained slow. I will say that the front desk lady was very welcoming and kind to us. We only stayed one night so we didn't make a fuss about the slow drains.
Stayed 1 night in Nov 2024

8/10 Good

Jack

Stayed 1 night in Nov 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and nice breakfast. Close to so many shops and restaurants.
Stayed 2 nights in Nov 2024

4/10 Poor

Seth

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly, one of the dirtier hotels I've ever stayed in. Was not expecting Ritz quality for $160/night, but my restroom had a patch in the ceiling that was never taped and painted over (exposed screws and seams), the bathtub had a hole smashed in it with a bunch of caulk to conceal it. The toilet had a lose bolt and would rock on the wax seal (surprised it didnt leak on the floor). Overall, it did what it needed, but will never be staying there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Peggy

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
No longer free bottles of water for regular Hilton Honors members, you need Diamond status. Had a sign up about a fire drill where inspectors would be coming into rooms the day I arrived. When I asked if I would be disturbed since I arrived at 8 pm the person at the desk said maybe but she did not know. Did not like feeling like people may be coming into my room that late at night.
Stayed 1 night in Nov 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quiet area and uniquely located near lots of shopping and dining restaurants.
Stayed 1 night in Nov 2024

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, walkable to dining
Stayed 4 nights in Oct 2024

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient and on our travel route. Nice and friendly staff. Good breakfast.
Stayed 1 night in Jul 2024

6/10 Okay

Erika

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Jeanna

Stayed 1 night in Sep 2024