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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Reception
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • Pool
  • Pet-friendly

Explore the area

Map
7641 Lee Highway, Chattanooga, TN, 37421
  • Amazon.com Fulfillment Center
    ‪4 min drive‬
  • Hamilton Place Mall
    ‪4 min drive‬
  • Tennessee Valley Railroad Museum
    ‪9 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪8 min drive‬

Room options

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

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About this property

Best Western Heritage Inn

Hotel in Chattanooga with seasonal outdoor pool and 24-hour front desk
This smoke-free hotel features a restaurant, a coffee shop/cafe and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site.
Best Western Heritage Inn offers 100 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Heritage Inn. During your stay, you're just a quick walk from Silverdale Confederate Cemetery. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes archery
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Silverdale Confederate Cemetery and a 4-minute drive from Hamilton Place Mall
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. A seasonal outdoor pool, a library, and a terrace are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

This Chattanooga hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 4:00 AM to 1:00 PM.
City Cafe – This restaurant serves breakfast, lunch and dinner. Open 24 hours.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Daily cooked-to-order breakfast available 4:00 AM to 1:00 PM for a fee
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • City Cafe

Things to do

  • Archery
  • Billiards/pool table
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 31 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 May and close on 30 September.
  • Pool access available from 10:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Heritage Chattanooga
Chattanooga Best Western
Best Western Heritage Inn Chattanooga
Best Western Chattanooga
Best Western Heritage Hotel Chattanooga
Best Heritage Chattanooga
Best Western Heritage Inn Hotel
Best Western Heritage Inn Chattanooga
Best Western Heritage Inn Hotel Chattanooga

Best Western Heritage Inn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 101 reviews
Rating 8 - Good. 26 out of 101 reviews
Rating 6 - Okay. 16 out of 101 reviews
Rating 4 - Poor. 7 out of 101 reviews
Rating 2 - Terrible. 8 out of 101 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience location. Friendly staff. Clean rooms. Nearby accommodations.
Stayed 1 night in Dec 2024

10/10 Excellent

Vianey

Travelled with family
Stayed 1 night in Dec 2024

4/10 Poor

Devin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn’t clean and bathroom toilet was dirty
Stayed 1 night in Dec 2024

10/10 Excellent

Rossano

Liked: Cleanliness, amenities
Ok
Stayed 2 nights in Dec 2024

6/10 Okay

Andrew

Travelled with family
Disliked: Cleanliness, staff & service
Roaches in the bathroom
My wife and kids found several live roaches in the bathroom. This thoroughly disgusted my family and we hope to have not taken any of these bugs back gome with us! I hate leaving back reviews, but this is a matter of cleanliness and sanitation that a motel with a 24-hour cafe attached should be aware of and take charge in cleaning.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark, North Charleston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The floor was dusty/dirty our feet was dark from the floor. Around 4am there was a crazy guy walking back and forth by the parking lot and a Prisoners bus.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was roaches crawling in the room. The walls and roof are cracked. Water took forever to warm up.
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
City Diner has an excellent menu and the food is so good!
Stayed 1 night in Nov 2024

8/10 Good

Milos

Stayed 2 nights in Nov 2024

6/10 Okay

Phil

Stayed 1 night in Nov 2024

4/10 Poor

Brittany

Stayed 2 nights in Nov 2024

6/10 Okay

Allan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Such a basic motel.
Stayed 1 night in Nov 2024

4/10 Poor

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was a diner located within the hotel, the food is excellent there. The staff was nice, but the room was not very clean. There was cockroaches in our room. There were people in the parking lot messing around until about 2 in the morning, so it was very noisy. If you have no other options, then this would be okay to stay for one or two days max.
Stayed 2 nights in Nov 2024

2/10 Terrible

CLODOALDO, Paranavai

To loud road and people talk to loud out side the doors
Stayed 1 night in Nov 2024

4/10 Poor

Erin

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast available means you pay for breakfast at the diner attached. Semi sketchy area
Stayed 2 nights in Oct 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Oct 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
If you want a nice place this isn’t it
It was terrible 4 roaches as soon as we turned the light on Changed rooms and the air conditioner sounded like a train all night
Stayed 1 night in Oct 2024

8/10 Good

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and dinning
Stayed 1 night in Oct 2024

10/10 Excellent

michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and out. Plenty of parking. Clean rooms comfortable bed
Stayed 1 night in Oct 2024

6/10 Okay

Rachael

Travelled with partner
Disliked: Amenities, property conditions & facilities
The stay was ok but it was very noisy outside. The facilities were poor and we had an issue closing out bedroom door.
Stayed 1 night in Sep 2024

2/10 Terrible

sean

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolutely disgusting property and we left immediately
Stayed 2 nights in Sep 2024

8/10 Good

Jeffrey

Stayed 1 night in Sep 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable convenient to tourist areas.
Stayed 4 nights in Aug 2024